I have had numerous problems with services provided by Sky and discussed same with multiple call handlers who seem to either not comprehend what the issue is or, if they did comprehend,advised me that it will be escalated to a manager and l will receive a call back which never happens!! Shocking customer service care and no one apparently held to account. I work in the medical profession and if my attention to patient care was at the same level as sky call handlers l dread to think what would happen! . However, l wish to highly praise a representative from the Cancellation team based in Wales ... his name is Owen ( major Tom to ground control ) . He is friendly, professional and, most importantly, knowledgeable and helpful. He is the only person out of the huge number l have spoken with who actually resolved the problem for me ... l was honestly going round in circles and about to leave Sky after many years . So well done Owen and thank you - Sky really need to use you as an example of how customers should be managed !
