Just want to say thanks to the engineer Gemma who attended my home in Cumbernauld yesterday. She could not have been anymore help. It was a simple fix that I could have probably done myself if the agent on the phone had chatted this through with me so did feel bad wasting Gemma's time. She made it clear it wasn't any hassle for her and sorted out linking my sky remote to my tv so I could adjust the volume (a job I could never work out how to do!) She was so lovely and my dog adored her too!
