Send Thanks to Sky

Hi,   I would like to express my appreciation for the excemplary customer service shown by Graham. From his phone manner, product knowledge, communications were just above and beyond.    I know if I had a Graham on my team within my own profession I would consider myself very lucky.   I hope Sky Ireland appreciate just how much of a credit he is to their business.     ... View more

I wanted to say a big thank you to Brito/Brinto, Sorry if the spelling is incorrect! This employee for Sky sales team was fantastic. He really knew what he was talking about and as a long standing Sky customer, He really found us the best deals and package that we wanted when upgrading. With the best deals!!  Nothing was to much trouble and he explained everything really clearly and made it easy to make some choices  Thank you      ... View more

Thank you to Tracy at the bereavement team who helped me today to successfully transfer over my late fathers mobile account. We hit some snags but Tracey followed up and talked me through the process. I now have access to retain my late fathers mobile number as that was important to us. Thanks Tracy.  Also to the rest of the bereavement team who initially helped me and talked me through next steps at a really difficult time. Thanks for the kindness x     ... View more

We've had a very lovely agent on the phone today helping with a room that wouldn't quite get broadband coverage in a new flat - I just wanted to pass on my thanks as the call sadly disconnected (very spotty reception in areas of my house, probably the cause of our broadband issues too!) before I could properly thank him for his immense help! I mentally prepped muself for the ususal phsychological warfare you have to endure when calling any big provider but he's made it all a pain-free and smooth process, also knowledgable and sympathetic.    So I hope this can be passed onto his manager, sorry Adam and super thanks!   Jay  ... View more

I want to say a massive thanks to Rebecca (Removed) for the exceptional service I received on the phone today. After several failings from Sky, I rung up very angry that my initial issue had not been dealt with and also follow up calls had not been completed. Rebecca took full ownership of my issue, listened to my concerns and frustrations and empathised with the situation. She clearly explained what options were available and what would be required to find a resolution. Her approach was methodical and communication was clear. Her knowledge of processed and other departments was also fantastic. She consulted her manager Callum to arrange a speedy resolution but did not over promise on what could be delivered. She also ensured feedback was given to the other advisors who had not fulfilled their promises. Rebecca then rang me back to confirm the successful resolution. She is an abdolute credit to Sky and should be used as a role model for other customer service staff. Thank you, (Removed)   Moderator note: Removed personal details ... View more

I would like to praise Saira for her incredible customer service in helping me with an issue that 4 previous employees couldn't sort. Saira displayed the utmost professionalism competence and respect. She listened with utmost sympathy to my problem and resolved to my complete satisfaction  ... View more

An absolute joy to chat with Ikran, who made me feel she had gone the extra mile to make sure I was getting the best deal for my family. Super polite, crystal clear with information and incredibly helpful. If only every company had an Ikran! THANK YOU! ⭐️⭐️⭐️⭐️⭐️ ... View more

I am writing to express my profound gratitude for the outstanding customer service I received from Connie during our recent conversation. Connie demonstrated remarkable knowledge and expertise. She carefully considered my financial situation and found the perfect deal to suit my needs. Despite dealing with a bad throat, Connie went above and beyond, tirelessly searching for additional deals and discounts available to me. Her dedication and commitment to excellent service were truly exceptional. Before speaking with Connie, I had been waiting for a manager call-back. However, Connie's competence and helpfulness made it abundantly clear that she possesses the qualities every advisor should have. If every advisor were as knowledgeable and dedicated as Connie, there would be no need for anyone to request a manager. I strongly urge you to listen to the call and recognise Connie for her exceptional service. She stands out significantly compared to the other agents I spoke with, who unfortunately did not meet the same standard and were a waste of my time. Connie's extraordinary effort and customer-focused approach deserve reward and recognition. Thank you for your attention to this matter. Best regards, Rupinder  ... View more

We recently had a visit from a Sky engineer, Darrell M., to resolve ongoing issues with our Sky Mini box in the garden annex and the main box not connecting to the router.   Job No - VR046895501   From the moment Darrell arrived, he was incredibly polite and patient. He took the time to listen to what I had already tried, acknowledging my efforts and experience without dismissing my input. This level of respect and consideration set the tone for an outstanding service experience.   Darrell went above and beyond in providing exceptional customer service. He was determined to leave us with a fully resolved issue, and his commitment was evident throughout the visit. Despite encountering numerous hurdles, he worked tirelessly and adapted to each new challenge with reassuring confidence.   His extensive knowledge and passion for his work were clear, making him an invaluable asset to Sky. Darrell's expertise and dedication truly stood out, and we felt fortunate to have someone of his calibre assisting us.   If we ever require another visit from Sky in the future, we sincerely hope that Darrell will be the one to help us again. His outstanding service has set a new benchmark for customer satisfaction.   Thank you, Darrell, for your exceptional work!   Mike C and family, very happy Sky customers ... View more

Called sky due to router & sky box issue. We spoke to Nick who was incredible, so helpful and friendly. Even asked about our weekend and had a lovely chat. Was super helpful and resolved our issue within minutes! Thank you so much for your incredible Service Nick! ... View more

We have had a few issues getting our new fibre installation to our home, mostly due to miscommunication between Openreach and Sky. Shamise has been amazing, going above and beyond to try and help us get installed. Her friendly manner and efforts were very much appreciated and the Openreach engineer installed our broadband/phone/TV today and we are all up and running! Thanks are also due to Leanne who helped confirm our number ported forward OK and helped with diagnostics on our new connection when one room was too far to get the wifi signal. Both ladies deserve some praise and recognition for their phenomenal customer service! Lynda Donaldson ... View more

For the last two weeks I have struggled sorting out broadband just to some system related issues that have had to be passed to another team. Other members from sky that I spoke to were pushy and generally uninterested when I had to originally keep calling back to explain the issue and would 'pass the buck'.   Jess then took ownership of this issue and although was not able to resolve it immediately did absolutely everything she could and kept me updated throughout. Jess went above and beyond and sent messages to update me, prepared everything before calling and was extremely helpful with any queiries.  This was not a great experience with Sky holistically although Jess and her excellent customer service exceeded all expectations and did a great amount of service recovery. If not for the work of Jess I would have looked for an alternate broadband supplier.   I'm unsure of any details besides a first name and believe she works within broadband sales. Jess deserves great recognition for her hard work, positive attitude and communication skills.  Thank you  ... View more

I spoke to Lauren who is a customer service specialist and she was incredibly helpful and informative, breaking everything down in great detail, clear and concise! Extremely friendly, very professional and it was a pleasure speaking to Lauren who had gifted me an offer I couldn't refuse after I was considering leaving sky. I would like to thank her and I hope she gets the recognition she deserves. ... View more

A huge thank you to Mel from Sheffield. Her customer service was brilliant, she resolved our long standing technical issues even though it was an area outside of her field of expertise. She was the first agent to treat us like humans, showing empathy and excellent problem solving skills. She rang back when promised and is an excellent ambassador for your brand! After 22 yrs with Sky we were the closest we've been to leaving - but Mel saved the day (and my sanity!)  ... View more

Engineer Shaun went above and beyond to get our satellite sorted out. He could have done what others have done and told us to get trees chopped, or told us he couldn't do anything, but he didn't. He spent a lot of time and effort, moving our dish, and figuring out the best way to secure it into position, he was patient, professional, knowledgeable, and overall a great person. Thank you.  ... View more

Tommy is one of the Loyalty Team Support Team.  I was on the telephone for over two hours today trying to sort out my Sky TV package, we looked at it together and was able to sort a contract that I was happy with.  I also came away with a very competitive Broadband deal as my main aim was to try to cut my monthly outgoings. Tommy was incredibly patient and extremely professional.  I would just like to feedback to Sky what a lovely, pleasant employee they have, nothing was too much trouble. Tommy was happy to go through everything with me and was happy to answer the questions that I had.  I truly felt that I'd had the best possible customer service. ... View more

After lots of vbackwards and forwards and no movement - heather from your WhatsApp service was brilliant. Complaint resolved in a professional manner. Thanks heather ... View more

I'd like to thank Lee the Sky engineer who visited us on Friday 20th October 2023. It was pouring with rain and he spent a very long time trying to improve our connectivity that had been really bad for months. He had to install 2 different cables in the end outside all round our house in terrible weather. Our service is perfect now and I just wanted to say thanks to him for not giving up until he had rectified the problem. ... View more

I am a platinum member as was far from happy when my monthly Sky bill went from £125 a month to £148, then the following month was going to be £180. I rang to cancel and the chap I spoke to was about as good as a wet weekend in Cleethorpes. With cuts, got it down to £160. Was told that was it, I can arrange for your box to be collected if suits. I contacted Community Fibre in my area and was pleased with what I heard. I made one last call to Sky as my contract was ending today. I had the pleasure of speaking to a delightful young lady from Glasgow called Saniya. She did her upmost to get me sorted, trawling through various packages and spent around 40 mins assisting me. She came up trumps and I am glad to say, have continued with Sky. Something I didn't think would happen prior to the call. I'm not one for sending complaints or praises but this young lady jumped through hoops, to get me sorted.  So credit where credit is due. And she is 100% credit to Sky. Many thanks. Mr. M. Cox. Chingford. London. ... View more

I've had a bit of a rocky upgrade and now that the dust is settled I needed to confirm a few aspects and raise some queries about my bill. Firstly I spoke to Kev (who I believe is in mobile cancellations) and he was a shining star in terms of discussing my contract, the outcomes of my decisions and providing me with all the information to be confident in my choices. Gold star customer service.   Then I had some questions about my delayed provisioning compensation so Kev transferred me to Alex in the broadband technical team and Alex was amazingly helpful, patient when I spoke about the troubles I'd had and also answered all of my questions in terms of timescales and when I should expect to see things reflected in my bill. He was excellent too and really made me confident in Sky as a provider.    I just needed to shout them out as star customer service reps who really made me feel like a Gold Star VIP customer. Thanks both! ... View more

A big thanks to Joanne-(removed)- absolutely amazing service & her customer service was superb. She helped me resolve the new Hub & enabled no engineer to come out. She is credit to herself & her team & company. 1st class service    Moderator note: Removed personal/identifiable details ... View more

Apologies, I didn't get his name. But I'm having an issue with my ONT for the new broadband. I phoned today (29/07/2024) at 11:08. The person on the phone was so helpful and sorted out the engineer visit while on the phone when I thought this was going to be a long painful process of trying to fix the issue.   He was patient and friendly and explained everything clearly. As a first introduction to Sky customer service it makes me optimistic. Please can you send on thanks to him. ... View more

After being on a 2 and half hour call with Sky on 25/07/24 @Lori was telephone agent number 8, I managed to speak to!!! From the outset she knew exactly what I required to be done and needed. She remain professional throughout and dealt with my call quickly.  If only all your telephone agents were like Lori, you would have a premium customer service!!  ... View more

Wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. After suffering numerous errors trying to sign up he went over and above to ensure my queries were answered and issues were fixed. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. Please do pass these comments onto his manager. Thanks Shane  ... View more

Just had a engineer come round to my house, he was polite respectful and stayed at my property until the job was done correctly! Internet's working better than ever 10/10!  (8/8/23) can't remember his name but please give him some recognition! ... View more

A huge thank you to Danny who has today helped me arrange an engineer appointment. He was patient, kind and also had a great sense of humour throughout the 30 minute call. I am very grateful - he made it all so easy. Thanks again Danny!  ... View more

Just like to say thanks to Dan and to SKy for the levels of ownership in getting our Broadband up and running across our house.  Dan turned up, as planned on the 22nd and was both informative, polite and super helpful.  After he left and the 24hour settling down period still hadnt managed to make it all happen, i reached out to him via e-mail and he responded well out of hours and then took personal responsibility to get it fixed.....which it is!!  Credit to Sky for having such quality, knowledgeable engineers, and all credit to Dan for being such a nice, customer facing engineer. (removed) ... View more

I have recently experienced problems with my Q box not connecting and or not retaining my router password.   Despite several attempts to resolve this including an engineer visit to replace the box, it continued.  So today I called again and was connected to Engineer Aziz (in South London,  I don't have his family name).  I was on the call for over an hour but he patiently worked through various steps until the problem was solved.  I'm not technically adept but it seemed to me his level of knowledge was excellent.  Additionally,  he was clear, friendly and very patient (see above, not technically adept comment).  He didn't rush me and talked me through what was required.  When it seems these days that customer service can be somewhat lacking Aziz showed how it should be.  I hope this feedback reaches him.  And that he is valued by Sky, he's a great ambassador of how it should be done. ... View more

I just wanted to formally pass on my feedback and appreciation to our Sky Engineer who installed our new equipment.  She carefully planned the route of wiring and dish location to ensure it looked the very best and avoided having to drill through render and trail wiring along it too. Real thought, planning and consideration meant it was a fine job.   To add to this, she was friendly, talkative and efficient, making no mess and departed with everything working.   Thank you.   .   .             ... View more

I called Sky on Sunday 28th April at about 11am. My husband has passed away and I needed to change the Sky account details and was concerned about the cost of the current package. I cannot thank the man I spoke to enough for making the process easy and not at all as distressing or difficult as I was anticipating. He sorted everything out and made me far less anxious. In a difficult call subject he really was a superstar ⭐️ ... View more

Thanks to Richard, the sky engineer who came to sort out sky tv when we moved home. Super helpful and went out of his way. Thank you once again. Ananna and Chris  ... View more

Ongoing issue from 10th October, I had taken to phoning in daily for an update. Then one wonderful day (29/10/24) I spoke to Gillian she took ownership of our issue and her closing statement was "don't worry Helen you don't have to call every day I will update you everyday" and Gillian was true to her word, I got a text every morning until Openreach had fixed our line. Then when it was fixed she called me to check I was happy. My only issue now is next time I have a fault I won't be able to get Gillian.  @GCL23 ... View more

Thank you so much for your help setting up my sky boxes, tv, e mail etc. You were so patient taking me through everything and getting everything working correctly. I hope your manager congratulated you on your excellent work. Eileen Howarth ... View more

A massive thanks to Graham today for sorting out my issues really helpful he couldn't have help me enough really appreciated wish everyone was that nice  thanks Mireille  ... View more

Just wanted to say a huge thank you you Luke the Sky Engineer who visited me on 5th Feb. We had been suffering from a really frustrating broadband issue which had dragged on for weeks. BT Openreach had tried and failed to fix the issue and it was only when Luke came to the house that he really got to the bottom of things. Luke was clearly passionate and skilled and was so open and friendly. He spent time diagnosing the problem and then meticulously worked to fix the problem. I was seriously set on leaving Sky as a customer at the end of my contract (which is now) until I met Luke. The company should be seriously proud to have him as an ambassador and as an engineer visiting customers. He is an absolute diamond, thanks again Luke you're a gentleman and an absolute credit to Sky.  ... View more

We spoke yesterday to Sohail ( hopefully the correct spelling ) one of the sales team.  He was absolutely brilliant and would like to acknowledge his help in sorting out our needs. Sky are so lucky to have such knowledgeable and friendly staff. Thank you Sohail. ... View more

A very friendly helpful guy called to my place this ween, his name was Ian and he was a Sky engineer for Cork. He was bang ontime, he was actually a small bit early which really suited me. He called and was very helpful in getting my Sky to work. Vert efficient, very compassionate and very helpful. Even explaining the remote control properly to me. Thanks for sending such a decent man to my house.  ... View more

jeremy woodrow (diamond customer) I would like to send a thank you to Amber on the the mobile customer service desk? she was a breath of fresh air, and restored my faith in customer services.  My problem couldn't be fixed, but together we worked out a plan moving forward, which I am happy with.  Her knowledge of your services and systems was very good, which allowed her to help me with my problem.  ... View more

Don was very professional ,kind and helpful. He sett things up very quickly and was very supportive. Thanks alot Don and very nice person to talk to. ... View more

Just cancelled with sky, Kam at the phone in call centre made the process easy and saved me money. Really good customer services, just wanted to make his manager aware. Thanks 5* ... View more

Wanted to post a thanks to ZOE at Sky mobile. I rang this morning to enquire about the delay in getting my iPhone 15 Pro Max and she was very helpul. No due date as yet for the stock to arrive, but her friendly and professional attitude helped to quell the fires of rage, as other providers, including O2 have them in stock for collection over the counter. I appreciate Sky do not hold stock, but to be assured in an email that they will deliver before 18/11/23 seems a little too good to be true. ... View more

Just a big thanks to the sky staff at metro center - Kirsty (removed) she offered me the best deal and the best price for my new sky glass and broadband she explained everything perfectly and even helped me set up my sky account the service provided by kirsty was amazing and so fast and easy to set up, kirsty is a big credit to the sky team thanks again x     Moderator note: Removed personal/identifiable details ... View more

Hayley was very understanding for the trouble I'd had regarding my 16 pro max order. She went out of her way to try and help and not even 24 hours after speaking to her I had a phone call from another man at sky (also lovely) letting me know my phone is on its way and due to be delivered tomorrow! Both of them turned around a negative experience into a positive one so thank you! ☺️  ... View more

Thank you so much to Baber who visited our home yesterday to set up our TV. He was such a gentleman and went out of his way to help us when we couldn't locate our Sky box. Thank you for your excellent customer service and kindness shown, it was all much appreciated. ... View more

The process for replacing Sky Q products when the HD has issues is superb! It’s been causing a problem for months (not connecting to the mini box, kept reactivating the network and main box connections, kept trying to update software when it was already done) but was desperately bad over the weekend (couldn't watch recordings, couldn't record or download, couldn't connect to mini box at all). I went through the help pages, reset the HD with no improvements so I requested a new productwhich arrived within 13 hours! Incredible! I thought there was a further issue with my mini box but replacing the main box has fixed things. Thank you! ... View more

On Tuesday 8.10.24 I spoke to one of many advisors, due unable to connect the Mini-box & the SQ Box due to network connection, after troubleshooting and unsuccessful an engineer was booked for 17.10.24.  I was very upset on hearing having to wait for 9 days , but was told other customers had to wait for upto 3 weeks which I made me question that I should be grateful for just having to wait for a short period.  I was also told I could call the next few days to see if there had been a cancellation.   I called for the next few days,  again told to do troubleshooting ,  and no chance in date eventually I called on Thursday asking to speak to an advisor to make a complaint and I was told that I could not speak to anyone as there was not a dept and that I should send an email.  I called again and spoke to adviser  PHN21 and explained my situation and was told I was given the wrong information and she was able to raise a complaint for me ( no 3699161869)  The adviser was so helpful that I cannot stress enough how she helped me she even tried to see if there had been any cancellation leading up to my appt.   Once again I would like to say a big thank you to the adviser  who also rang up to find out how my completion of the job had been.  I gave come across many adviser in the 23 years I have been with SKY but this adviser was excellent,   I think Sky should employ more adviser  like PHN21  .  Also the engineer who came on 17.10. 24 by the name of Ricardo was very polite abd helpful .     Many thank.s                 ... View more

Thank you so much. Sky Q was installed today and the engineer was incredibly helpful, extremely caring! Absolute asset to your business! Was a pleasure to have her in our home! Covered her shoes, really thoughtful and respectful! Extremely supportive of my my 92 yr old Mom who was struggling with the new remote. I’d employ her myself! Please convey my thanks. I believe that her name is Amy! ... View more

I spoke to staff member Callum O Connell today in relation to my elderly father, who had contacted sky experiencing hardship and wanting to cancel or reduce the cost of his TV package. He contacted Sky last week and confused by the options ended up with another 2 year contract which I felt was contrary to why he had called and had caused some distress as to how he would manage the ongoing payments. My call today was to complain and was put through to Callum. He was so polite, understanding and solved the issue quickly to our satisfaction, he gave us options that were in my Dads best interests and we ended the call satisfied that he now had the services he needs within a budget he can afford. Callum did a superb job and I would like to say thanks to him, he is an asset to the sky business. I can honestly say we would have cancelled our whole contract if it had not been for his help  Thankyou Louise Hancock   ... View more

Just wanted to say a huge thank you to your engineer Paul (removed) who helped me and my children at thr A55 services near Rhualt in Wales.   Had an issue with my  car and he came and fixed it for me so we could travel safely again. What a genuinely nice and helpful guy. An absolute credit to your company. Thank you so much Paul from me and my kids   Moderator note: Removed personal details ... View more

I just wanted to say an absolutely massive thank you to Debbie (removed) for her time today on the phone, helping me sort out multiple issues with my new orders, my online My Sky Account and refunds.   If there are any senior staff at sky reading this, Debbie deserves commending and recognition for not only being incredibly friendly and patient, but also managing to sort all of my issues that I called about (that multiple calls with other assistants couldn't) and she went above and beyond to ensure that everything was rectified...which was no mean feat, in a professionally and friendly manner!!   Debbie is a massive asset to your team and just wanted to publicly thank her for all her hard work and help this afternoon !!     Thank you Debbie !! Moderator note: Removed identifiable details ... View more

I want to place on record my thanks to Brook who was fantastic in assisting me today. It's my understanding they are still under training, yet they demonstrated the calmness and professionalism of a seasoned colleague. Thank you!  ... View more

I was looking to redeem an offer for broadband and sky stream I saw online, being a sky customer already I was told I couldn't redeem it as it was for new customers only. I have to say Roger helped me get a fantastic deal still going through many options until we got the right package for a great price. Top man Roger, this is what customer service is all about! ... View more

I would like to thank our Sky engineer Justin who visited today.   He thoroughly investigated the issue that we were having with connectivity and fully explained to me what appeared to be happening.  He took the time to draw diagrams of how the system works to highlight the probably cause of the issue.  Despite it being the end of the day, I felt that he geniunely wanted to ensure we had a proper solution before he went home.     On a personal note, we had an unfortunate encounter with an unpleasant, aggressive neighbour during Justin's visit.  (This was not a Sky issue, it just happened at the same time).  I would just like to express my gratitude for the concern Justin showed for myself and my son.  His support was much appreciated and was above and beyond his role as a Sky engineer.  I'd like him to know that the neighbour has now apologised for his behaviour.  I hope that Justin and his family have a lovely Christmas.  Thank you. ... View more

Recently I was unfortunate to of lost my partner to breast cancer. In the ensuring time I had to deal with a lot of services and companies. Sky stood head and shoulders above all. From the star to customer service were quick to.move me to the correct department were the assistant dealt with all of the issues involved with compassion and understanding. Explaining the future processes that would undertake and what was required from me. In a difficult could not of asked for more, from many other companies received so much less and could learn so much from sky service ... View more

My thanks to all the Sky employees (home and abroad) I pestered about my sim failing to work. I thought I was going to have to leave Sky Talk and even requested a PAC code .... for 3 days I talked at least once a day to Sky staff and even got the escalation team involved ... but it was all solved when I was advised to take out the old sim and replace it with a new one.   All I want to do in this email is give a big thankyou to all . I'm sorry I do not recall individuals names. ... View more

Thank you Lochlann . You brightned my day.  🌞   ... View more

Had a lot of trouble trying to cancel my booking for the installation of SkyQ and the engineer visit that was schedule for the 29 Feb 2024. Rang sky a couples of times from the 20 Feb to request the cancellation, was told I would be transferred to the department in charge - each time it was quite a long conversation but it appeared as though the request was not passed on to the department/person in charge of the canceallation. Instead Sky started sending me the equipment via the Roya Mail  which I requested it to be returned to Sky. Then the following day I received a call from Openreach wanting to come to install the cable for which I turned down. It was really such a headache until on the 24Feb I rang again, this time a direct line to the customer service - had a good long chat with "Neal" I believe this is his name. It was such a relief to finally get to talk to someone who was willing to help a customer.   Neal was a very helpful, patient, kind, understanding person. He took time to explain what I asked and didn't understand. He is really one of a kind - Sky UK I wish you know that you are lucky to have him working for your company I do thank him for his help, patience, kindness & understanding       ... View more

Thank you so much micheal for all your patience and help with our issue , sky are extremely lucky to have a member of staff like you who actually calls back when he says he will and does a wonderful job can't thank you enough 🤩👍 ... View more

Just want ot say a massive thank you to Beverley from the mobile cancellations team. I had been trying to cancel my broadband since the beginning of April and after many calls and many system issues preventing me from being able to resolve the issue, Beverley was able to get this all done for me whilst being really lovely too.  Thank you so much, its been a bit of a saga but all resolved and I can relax now! 😄 Beverley definitely deserves an award/recognition for her customer service. ... View more