Send Thanks to Sky

We've had a very lovely agent on the phone today helping with a room that wouldn't quite get broadband coverage in a new flat - I just wanted to pass on my thanks as the call sadly disconnected (very spotty reception in areas of my house, probably the cause of our broadband issues too!) before I could properly thank him for his immense help! I mentally prepped muself for the ususal phsychological warfare you have to endure when calling any big provider but he's made it all a pain-free and smooth process, also knowledgable and sympathetic.    So I hope this can be passed onto his manager, sorry Adam and super thanks!   Jay  ... View more

I am writing to express my profound gratitude for the outstanding customer service I received from Connie during our recent conversation. Connie demonstrated remarkable knowledge and expertise. She carefully considered my financial situation and found the perfect deal to suit my needs. Despite dealing with a bad throat, Connie went above and beyond, tirelessly searching for additional deals and discounts available to me. Her dedication and commitment to excellent service were truly exceptional. Before speaking with Connie, I had been waiting for a manager call-back. However, Connie's competence and helpfulness made it abundantly clear that she possesses the qualities every advisor should have. If every advisor were as knowledgeable and dedicated as Connie, there would be no need for anyone to request a manager. I strongly urge you to listen to the call and recognise Connie for her exceptional service. She stands out significantly compared to the other agents I spoke with, who unfortunately did not meet the same standard and were a waste of my time. Connie's extraordinary effort and customer-focused approach deserve reward and recognition. Thank you for your attention to this matter. Best regards, Rupinder  ... View more

We recently had a visit from a Sky engineer, Darrell M., to resolve ongoing issues with our Sky Mini box in the garden annex and the main box not connecting to the router.   Job No - VR046895501   From the moment Darrell arrived, he was incredibly polite and patient. He took the time to listen to what I had already tried, acknowledging my efforts and experience without dismissing my input. This level of respect and consideration set the tone for an outstanding service experience.   Darrell went above and beyond in providing exceptional customer service. He was determined to leave us with a fully resolved issue, and his commitment was evident throughout the visit. Despite encountering numerous hurdles, he worked tirelessly and adapted to each new challenge with reassuring confidence.   His extensive knowledge and passion for his work were clear, making him an invaluable asset to Sky. Darrell's expertise and dedication truly stood out, and we felt fortunate to have someone of his calibre assisting us.   If we ever require another visit from Sky in the future, we sincerely hope that Darrell will be the one to help us again. His outstanding service has set a new benchmark for customer satisfaction.   Thank you, Darrell, for your exceptional work!   Mike C and family, very happy Sky customers ... View more

Special shoutout to Junior from the inbound sales team. They worked through so many possible options for me and helped me sign up, so I think they should be recognised and appreciated. Cheers to Junior for their exceptional customer service, we spoke on the phone today at 7pm til 8pm and it was a very noteworthy because you made my experience truly delightful. Your professionalism, patience, and willingness to go above and beyond did not go unnoticed which is why I wanted to send this and say you are the reason I'm with Sky. The conversation was flowing, engaging and we had a few jokes along the way... A true credit to the team, I'm grateful for your assistance so cheers once more Junior, I hope you get this extremely positive feedback. ... View more

Just wanted to say a huge thank you you Luke the Sky Engineer who visited me on 5th Feb. We had been suffering from a really frustrating broadband issue which had dragged on for weeks. BT Openreach had tried and failed to fix the issue and it was only when Luke came to the house that he really got to the bottom of things. Luke was clearly passionate and skilled and was so open and friendly. He spent time diagnosing the problem and then meticulously worked to fix the problem. I was seriously set on leaving Sky as a customer at the end of my contract (which is now) until I met Luke. The company should be seriously proud to have him as an ambassador and as an engineer visiting customers. He is an absolute diamond, thanks again Luke you're a gentleman and an absolute credit to Sky.  ... View more

Good afternoon - I contacted Sky VIP loyalty on 31/1/25 (14:28) and spoke to a lady called "Michaela".    Her service was superb, very clear and concise. understood my points and assisted each point individually.     She was polite, jovial and efficient. Customers can easily complain but few send positive feedback.    Personally I feel she is an asset to your business and wish her success.   hopefully she will be recognised for this feeedback.   kind regards   Mark Hibbs  ... View more

We have had a few issues getting our new fibre installation to our home, mostly due to miscommunication between Openreach and Sky. Shamise has been amazing, going above and beyond to try and help us get installed. Her friendly manner and efforts were very much appreciated and the Openreach engineer installed our broadband/phone/TV today and we are all up and running! Thanks are also due to Leanne who helped confirm our number ported forward OK and helped with diagnostics on our new connection when one room was too far to get the wifi signal. Both ladies deserve some praise and recognition for their phenomenal customer service! Lynda Donaldson ... View more

I spoke to Lauren who is a customer service specialist and she was incredibly helpful and informative, breaking everything down in great detail, clear and concise! Extremely friendly, very professional and it was a pleasure speaking to Lauren who had gifted me an offer I couldn't refuse after I was considering leaving sky. I would like to thank her and I hope she gets the recognition she deserves. ... View more

A huge thank you to Mel from Sheffield. Her customer service was brilliant, she resolved our long standing technical issues even though it was an area outside of her field of expertise. She was the first agent to treat us like humans, showing empathy and excellent problem solving skills. She rang back when promised and is an excellent ambassador for your brand! After 22 yrs with Sky we were the closest we've been to leaving - but Mel saved the day (and my sanity!)  ... View more

Massive thanks to Ivana who rang back numerous times when I lost signal, was incredibly patient while we resolved an issue but more importantly delivered really personal customer service. A real credit to you guys. ... View more

Engineer Shaun went above and beyond to get our satellite sorted out. He could have done what others have done and told us to get trees chopped, or told us he couldn't do anything, but he didn't. He spent a lot of time and effort, moving our dish, and figuring out the best way to secure it into position, he was patient, professional, knowledgeable, and overall a great person. Thank you.  ... View more

Called to reinstate my social tariff (which was previously not done) and received excellent service from Mike in Dunfermline who reinstated it and sorted a few other bits too! All without me having to ask, and even making a few jokes!  Nice to deal with somebody efficient and personable!!  ... View more

Tommy is one of the Loyalty Team Support Team.  I was on the telephone for over two hours today trying to sort out my Sky TV package, we looked at it together and was able to sort a contract that I was happy with.  I also came away with a very competitive Broadband deal as my main aim was to try to cut my monthly outgoings. Tommy was incredibly patient and extremely professional.  I would just like to feedback to Sky what a lovely, pleasant employee they have, nothing was too much trouble. Tommy was happy to go through everything with me and was happy to answer the questions that I had.  I truly felt that I'd had the best possible customer service. ... View more

We would like to say a big thank you to Eisha.   Myself and my wife had a problem with accessing are Sky vouchers. This coursed us both a problem when paying for a film and watching it on the tv screen. We phoned Sky and spoke to 3 different people including a manger who could not help as they did not understand the problem.  We were lucky enough to be able to speak to this lovely lady called Eisha who spent just over a hour helping us with all different issues that we needed to change before are original issue was resolved.   Why Why Why can't all the Sky personnel be like Eisha, you would have the perfect business model then. ... View more

I made a mistake in doing survey after David helped me on what's app .He was extremely good at his job , understood my situation and gave me help I asked for .I hope he gets to see this thank you for him  ... View more

Hi there,    I am keen to get in get in touch with Sky to give positive feedback for my call handler today. His name was William. The call was at 3.53pm on 10th Sept.    The call was very useful in terms of updating my account information and contract end dates.        ... View more

Thank you so much to Baber who visited our home yesterday to set up our TV. He was such a gentleman and went out of his way to help us when we couldn't locate our Sky box. Thank you for your excellent customer service and kindness shown, it was all much appreciated. ... View more

The process for replacing Sky Q products when the HD has issues is superb! It’s been causing a problem for months (not connecting to the mini box, kept reactivating the network and main box connections, kept trying to update software when it was already done) but was desperately bad over the weekend (couldn't watch recordings, couldn't record or download, couldn't connect to mini box at all). I went through the help pages, reset the HD with no improvements so I requested a new productwhich arrived within 13 hours! Incredible! I thought there was a further issue with my mini box but replacing the main box has fixed things. Thank you! ... View more

Jamie was very professional, very helpful and deserves this comment thank you do much Jamie!  cheers  George  ... View more

I spoke with Leanne this morning who was the most helpful customer service advisor I have spoken to since being with Sky. Very patient, informative and professional. It's nice to speak with someone who truly wants to help. She is fantastic!!   Thank you Leanne for resolving my issues today.  ... View more

Please recognise Sam for her outstanding patience  today helping me aquire Sky GLASS . She deserves  to be praised for her social skills and efficient  manor in  the art of making me feel not rushed ,  and patience  whilst ,  I managed to finally enter my required  card  details  properly. She continued to professionaly  I  felt relief  that someone listened  and  guided me to  a happy conclusion. kind regards  Linda Howes ... View more

Call was at around 10:55 and the woman on the call was very clear and very helpful. She was on the phone for nearly half an hour but stayed polite and professional.  She helped us through every step clearly.   The only downside was that the call ended abruptly before we could check her name and thank her. We hope you do because she was great! ... View more

Bethanys customer service is 10/10 & effective.  ... View more

Lori was very friendly, created a healthy environment and showed humour and compassion in her customer service. She deserves a pay rise.  ... View more

After struggling with my new phone as a new sky mobile customer i reached out over the phone and was talked to Zeba. she was very friendly and helpful and even made me laugh. She had never encountered my problem before and was able to quickly and efficiently solve it for me. It was very relieving and the most prompt, stress free, helpful mobile  customer service phone call  i've ever had.    Thanks to Zeba!    - thankfully from Verity  ... View more

Rang Sky Sunday lunchtime to discuss a Wi-Fi issue in 1 x room. Monday before lunch, new Maxi pod arrived, plugged in and working. Brilliant service by Sky & DPD to get equipment needed in under 24 hours, perfect. many thanks to all involved. Bob Parker. ... View more

Usually I don't do this but a lady named Curlin at the billing department makes me feel for the first time that someone listen to me and solve the issues after 5 minutes period.  With the calm voice which make it easier to communicate,  I promised her that I will write this, so hopefully management team can reward her Im sure she will have thousands of an excellent review and feedback.  Please dont let this go ur junk mail,  Thankx Curlin, and thankx sky staff  ... View more

Just a big thanks to the sky staff at metro center - Kirsty (removed) she offered me the best deal and the best price for my new sky glass and broadband she explained everything perfectly and even helped me set up my sky account the service provided by kirsty was amazing and so fast and easy to set up, kirsty is a big credit to the sky team thanks again x     Moderator note: Removed personal/identifiable details ... View more

I contacted Sky today in relation to my current contract and was put through to Manisha.   I would like to thank ( "  Manisha "  ) who provided such excellent serivice to me today, her extremely pleasant, helpful and kind disposition is   a credit to her. Thank you so much Manisha.  ... View more

After a very frustrating morning trying to get my query dealt with I was finally through to Sean. what an absolute credit to your company. Totally understanding, friendly and eager to help. ive been with Sky for 30 years and its staff members like Sean that reaffirm your belief in the company Excellent service.  Alan Graham  ... View more

I will keep this short as possible but I really want to shout out to Henry who is a Sky customer service advisor. I have been with sky for almost 30 years and absolutely love the product but recently have been having a few issues, so for the past 3 weeks I have been in contact with Sky CS. To be honest, it hasn’t been great. To compound the problem, my wife is autistic so changes to daily routines like this have a considerable detrimental effect on her well-being.  So, after 12 phone calls and 14 or 15 different people, I felt I was just being passed from pillar to post and not making any progress. On top of that, none of the advisors bothered to call me back despite promising to do so on 5 occasions. So, I was pretty fed up and ready to cancel my contract because by now I didn’t even have a working skyQ box so no sky TV at all. Then finally, I was connected with Henry.  What a breath of fresh air! A soft-spoken Scottish accent who immediately made me feel comfortable and gave me confidence that he would help me. After reading through my account notes (it took a while) he was appalled at the poor service that I had received and set to helping me. He was knowledgeable and helpful but most of all, he was determined to stick with me until this mess was sorted out. It took 5 more days of Henry’s help but after organising a new sky Q box delivery, texting me daily with updates on when the new unit would arrive, resetting my account and, most importantly, calling me back when he said he would (daily) to transact each step in turn to fix my issues, I now have a working system and can access everything that I should be able to access. Henry, you are a diamond and you should be promoted to supervisor with a big fat pay rise so that you can pass on your superb people skills and experience to more of the Sky customer service advisors. Thank you, my friend, I am extremely grateful for all that you did for my wife and I and we are very relieved that it is all over.   Andy Rose ... View more

I would like  to  a huge  thank  you  to Graig and his colleague  who visited  me on the 28.8.24 to fixed my board  band problem. They were very polite and explained  what the problem  was  and fixed  it. 10 out 10 to them both  fantastic  customer  service. 👏 Paul  ... View more

Had an excellent customer service experience talking to Daisy today. As a former telecom customer service team manager, I know how calls should be handled. As we we covering a number of tech issues, we had time to chat while thing were restarting, checking setup and settings, etc. We covered a range of topics but Daisy always kept on track with the status of my equipment problems. Many thanks Daisy, it was a true pleasure talking to you today  ... View more

I called Sky on Sunday 28th April at about 11am. My husband has passed away and I needed to change the Sky account details and was concerned about the cost of the current package. I cannot thank the man I spoke to enough for making the process easy and not at all as distressing or difficult as I was anticipating. He sorted everything out and made me far less anxious. In a difficult call subject he really was a superstar ⭐️ ... View more

I just wanted to say an absolutely massive thank you to Debbie (removed) for her time today on the phone, helping me sort out multiple issues with my new orders, my online My Sky Account and refunds.   If there are any senior staff at sky reading this, Debbie deserves commending and recognition for not only being incredibly friendly and patient, but also managing to sort all of my issues that I called about (that multiple calls with other assistants couldn't) and she went above and beyond to ensure that everything was rectified...which was no mean feat, in a professionally and friendly manner!!   Debbie is a massive asset to your team and just wanted to publicly thank her for all her hard work and help this afternoon !!     Thank you Debbie !! Moderator note: Removed identifiable details ... View more

I was looking to redeem an offer for broadband and sky stream I saw online, being a sky customer already I was told I couldn't redeem it as it was for new customers only. I have to say Roger helped me get a fantastic deal still going through many options until we got the right package for a great price. Top man Roger, this is what customer service is all about! ... View more

My wife and I would like to extend our heartfelt thanks to Lori for guiding us through a complex issue which could easily have resulted in us terminating our Sky contract of 24 years. She has a very skilled approach to customer care, applied in a very personable and patient manner. My wife and I who are of advancing years felt reassured by her coverage of the issues which she neatly and concisely summarised at the conclusion of the call. She is an excellent ambassador for Sky. ... View more

Thank you so much to the engineer, Peter, who came to my house today on a bank holiday to fix a long standing signal issue with my Sky Q box. After months of not being access my movie channels, TV guide, set up recordings etc., he went above and beyond to sort the problem and gave me great advice about contacting my local council to get them to further investigate possible potential issues with the communal dish. I could not be more grateful ... View more

My network connection wasn't working and I phoned Sky for advice.   The person I phoned and who helped me was great. Gave me a lot of time and gave me some perfect advice. All sorted !!   Unfortunately I don't know his name? ... View more

Thank you so much. Sky Q was installed today and the engineer was incredibly helpful, extremely caring! Absolute asset to your business! Was a pleasure to have her in our home! Covered her shoes, really thoughtful and respectful! Extremely supportive of my my 92 yr old Mom who was struggling with the new remote. I’d employ her myself! Please convey my thanks. I believe that her name is Amy! ... View more

Concerning a recent phone call to Sky Helpdesk I made recently on Tuesday, 14th January - after being granted a Month's extension to my old Sky+ Contract, promised the Call Centre operative from ?India (sorry I didn't note his name), a Rating of 10 by way of Thanks in Reply to the follow-up text I'd be Sent afterwards.  However, on receipt, rather than requiring just a Rating Number, as once the case, instead I was invited to click on a Link to complete a whole Survey! Unfortunately, the Mobile I use with Sky, only takes calls & simple texts, & can't click on a Link, so I'm unable to fulfilll my promise, which bothers me. Therefore, wondering if there's an alternative ... tried again with both the Chat line & phoning, but can't get past the AI, which is not offering the right options. Therefore, ask if there's another way ... with Thanks for any suggestions! ... View more

Excellent service received from Lori today, got everything sorted that I needed in a friendly, professional and efficient way. Really top notch. 10/10. Thank you Lori!  ... View more

I would like to thank Syeda Farhana Begum for the quality of service she has provided me on my return to Sky. Her knowledge, patience with me setting the account, the clarity of her voice and general phone manners were second to none. I can't speak highly enough of her approach to having me returning to use your services. So a massive thank you to and Sky for employing this calibre of person in your sales dept. Thank you. Jose Ascensao ... View more

after nearly 6 weeks of getting nowhere with Sky advisors a fire risk box, no TV, sky cancellation engineer visit to busy, along came June (Removed). June took control of my account and told me she would get this sorted and she did that true to her word she done everything she said she would and get me up and running again with my TV . in my eyes she has gone above and beyond for sky to get this sorted for me it's just a pity all sky advisors weren't like June and got the job done at the end of what she'd done for me I did praise her but she said to me it's my job to get this done so if this could go to her manager I would just like to say thank you very much much appreciated big thanks to June (Removed) in Scotland    regards    Simon    Moderator note: Removed personal details ... View more

I would like to say a huge thanks to Ann(e) not sure if it was with an E or not for the help she gave me on the 20th regarding my Sky Stream order she went above and beyond to find out what was happening with my order and found out it became a 'ghost' order for some reason and she went on to contact another back office to get the order progressed. Then later on in the evening I had 2 E-mails saying that the order has been processed and that the puck is now awaiting dispatch.  She is a credit to the Call center and deserves to be recoginsed.  Many Thanks Simon ... View more

Hi. I have just had a long telephone conversation with one of your staff, regarding internet problems. I believe it was Stefan that I was speaking to. He was exceptionally helpful, polite and friendly and determined to sort my problems. I would like his superiors to know what a fine job he did. As I said to him 10± out of 10. Thank you so much, Barry Yelland. ... View more

I would like to express my thanks to Liam who dealt with, what was a complaint about sky. When I got to Liam, I found his approach to be extremely understanding of my case and very professional in his approach.   I first interacted with Liam on Friday 10th January and by Monday the 13th, everything that he promised on Friday for my new contract was in place.   We need more like Liam to interact with members of Sky. It does make the subscription more bearable, Thanks Liam for the good work.👏   Alain     ... View more

Just wanted to give Dylan @ Sky a shoutout, he has been ever so helpful with my policies and moving me over comfortably with Sky Mobile.   Worked out better than expected for a 1 year contract.   Week made and all data i.e. phone number transfer he did for me over the phone via E-Sim.   Thanks again!   Michaela ... View more

I spoke to a lady over the phone today to make changes to my plan. She was so friendly and kind. She couldn't be more helpful; she explained everything clearly and  got things done quickly and efficiently.  ... View more

Hi, I would  like to thank Vinitha, who took my call today about the offer on Sky cinema. She was fantastic, she not only resolved the issue, but reassured me that when my trial period ends on Sky cinema, she has logged my start date for the new offer.   Extra thanks   Phil ... View more

Hi,   I would like to express my appreciation for the excemplary customer service shown by Graham. From his phone manner, product knowledge, communications were just above and beyond.    I know if I had a Graham on my team within my own profession I would consider myself very lucky.   I hope Sky Ireland appreciate just how much of a credit he is to their business.     ... View more

I want to say a massive thanks to Rebecca (Removed) for the exceptional service I received on the phone today. After several failings from Sky, I rung up very angry that my initial issue had not been dealt with and also follow up calls had not been completed. Rebecca took full ownership of my issue, listened to my concerns and frustrations and empathised with the situation. She clearly explained what options were available and what would be required to find a resolution. Her approach was methodical and communication was clear. Her knowledge of processed and other departments was also fantastic. She consulted her manager Callum to arrange a speedy resolution but did not over promise on what could be delivered. She also ensured feedback was given to the other advisors who had not fulfilled their promises. Rebecca then rang me back to confirm the successful resolution. She is an abdolute credit to Sky and should be used as a role model for other customer service staff. Thank you, (Removed)   Moderator note: Removed personal details ... View more

I would like to thank our Sky engineer Justin who visited today.   He thoroughly investigated the issue that we were having with connectivity and fully explained to me what appeared to be happening.  He took the time to draw diagrams of how the system works to highlight the probably cause of the issue.  Despite it being the end of the day, I felt that he geniunely wanted to ensure we had a proper solution before he went home.     On a personal note, we had an unfortunate encounter with an unpleasant, aggressive neighbour during Justin's visit.  (This was not a Sky issue, it just happened at the same time).  I would just like to express my gratitude for the concern Justin showed for myself and my son.  His support was much appreciated and was above and beyond his role as a Sky engineer.  I'd like him to know that the neighbour has now apologised for his behaviour.  I hope that Justin and his family have a lovely Christmas.  Thank you. ... View more

I would like to praise Saira for her incredible customer service in helping me with an issue that 4 previous employees couldn't sort. Saira displayed the utmost professionalism competence and respect. She listened with utmost sympathy to my problem and resolved to my complete satisfaction  ... View more

Just wanted to say thanks to Mark - a sky engineer from Slough. It was first call 29 Dec. He was excellent - knowledgeable, friendly and prepared to go out of his way to try find a solution to get our Sky Q multiscreen working properly. An example of excellent customer service. Many thanks Mark.  ... View more

Called sky due to router & sky box issue. We spoke to Nick who was incredible, so helpful and friendly. Even asked about our weekend and had a lovely chat. Was super helpful and resolved our issue within minutes! Thank you so much for your incredible Service Nick! ... View more

Cannot remember the gentleman name but called at 14:57 after I'd called earlier to a unhelpful lady, he did a great job and was very chatty on the phone not only did I get a discount on the phone sim I rang about he also give me another discount on my original sim great customer service. ... View more

Hello   this is just a general shout out to say thank you to everyone in Sky for always providing us with such an amazing level of service! Over Christmas our old tele stopped working so we decided to take the plunge and upgrade our package to Sky Glass.  I can honestly say it's been the best decision we've ever made! to have it delivered so quickly, even over the festive period, meant that we had no disruption to our holidays, the lads who delivered it were incredibly professional and had it up and running in no time! We all love how user friendly the tv is and the picture, sound and quality are all superb.  We're just very grateful to everyone we have been in contact with over the years and wanted to send a huge thank you for everything.  All the best The Phillips Family  ... View more

Many thanks to Animesh for all his help today in renogiating our Sky contract by telephone . He was very friendly and understood why I was confused.  He sorted out an extremely good contract for us.  A very good ambassador for Sky.  Thanks again ... View more