Send Thanks to Sky

I was not sent a customer feedback form after talking to your representative Preetam. He was polite, helpful and patient throughout the call and found us a great deal. I wanted to ensure his first class customer service was recognised as he made the whole process extremely pain free. He needs to be praised for his efforts and I would recommend Sky to friends and family in a heartbeat based on my call today. Thankyou Preetam, I hope this feedback makes its way back to you ⭐️⭐️⭐️⭐️⭐️ ... View more

I had a bit of a meltdown as my Internet connection failed after an engineer had been round to increase my bandwidth. Bobby was AMAZING. I've worked in customer services for 25 years and I've NEVER come across someone better than him. He totally knocked my socks off. Patient, kind, diligent - just total professionalism. I am a total technophobe and he was utterly brilliant at guiding me through my blind panic to a successful conclusion. I really can't thank him enough. Sky - nail this man's feet to the floor and offer him a massive payrise! He really is worth his weight in gold. Thanks Bobby.  GL Norwich. ... View more

I just got off the phone with Ashley and she was super lovely and helpful. I said this to her at the time but it was the best customer service phone experience I've had. Considering I thought it would be quite a complex issue to fix, Ashley was professional and I finished the call knowing my query was in safe hands.  Thanks again!  ... View more

I called Sky on Sunday 28th April at about 11am. My husband has passed away and I needed to change the Sky account details and was concerned about the cost of the current package. I cannot thank the man I spoke to enough for making the process easy and not at all as distressing or difficult as I was anticipating. He sorted everything out and made me far less anxious. In a difficult call subject he really was a superstar ⭐️ ... View more

Just want to thank a scottish lady named Anna who was very helpful with my enquiries.   I lost signal at the end of the call, so i thought this would be a good place to send feedback and appreciation.    Thank you. ... View more

I was put through to Ethan in customer services  after an unsuccessful call with another agent.  Ethan was amazing, I can't thank him enough for trying to help with the issues regarding appointments and phone calls with open reach and sky to get a new installation sorted.  Thanks again Ethan, much appreciated 👏    ... View more

Called this morning about my phone and was given excellent service. I asked about my out of contract TV subscription and was again pleasantly surprised by the excellent help and attention I received. The lively assistant  managed to find me an improved service, no change to my tv package and a reduction in my subscription! Brilliant  news for a couple living on pensions! Thank you, Sky team! ... View more

I misplaced my new sim card and called in this morning.  It was no bother to the assistant  on the phone who sympathised with me and assured me a new sim would arrive in a couple of days. Excellent service and courtesy. Thanks ... View more

Many thanks to Jim in the Scottish office. I had reported a fault on our landline earlier this month which was resolved a few days later. However, during a following call from yourselves offering what I thought was a months free Subscription to Sky Sports as recompense for the problems, it turned out I had been contracted to Sky Sports Package. As a pensioner I am unable to afford this and was not interested in having the sports channel at all.   Twice during the following week I called to have it removed and each time I was told it had been removed and I had been given extra help with my basic package. However the offending  sports channel still was not removed. Concerned my DD would be bounce due to the increased bill I emailed the complaints dept as a last resort. This is where Jim stepped in and took control. In a polite and professional manner and sorted the issue out instantly. He should be recognised for going above and beyond for his customer service skills.        ... View more

We had an engineer come out to visit us today. He was incredible!! So knowledgeable about the system and managed to solve an issue we have had for over a year, we had an engineer out months back but the issue was never fully resolved. This engineer managed to sort the issue and identify other things in the setup that weren't correct. Unfortunately I don't have his name and never received an email to give feedback so please can you help to make sure the correct engineer gets the praise he deserves  ... View more

I don't have the engineer's name sadly. He visited my address on Wed 23rd July in Edinburgh, and he was so nice. Fixed a couple of problems with our signal - put a new bracket on and sorted the wire, which was too long.  He was so friendly - my son (8 years old) offered him a cookie he had baked (as he is practising for a bake sale for charity) and the gent gladly received the cookie and gave my son a donation for his charity. It filled my heart, the generosity that this gent showed towards my son. It is so refreshing to see this level of service, when a lot of people who come into your home to work, are inhospitable and rude in my experience. He is a credit to Sky!  ... View more

I have to give a massive thank you Sean for the fantastic customer service. What an asset he is to Sky . After hanging on the phone for over an hour because the previous advisor hung up on me because really didn't know what she was doing!! I was at boiling point then . But I was so lucky to be connected to Sean who sorted my issue out within 10 minutes and went above and beyond to help me set up my Sky Glass . It has restored my faith that there are some genuine people who really cares about giving excellent service . If you are lucky enough to be connected to Sean you will be as amazed as I was . Once again a big thank you .  ... View more

Just wanted to give a huge thank you and shoutout to Jordan who installed my Broadband in the Estover, Plymouth area 22 July 25. On time, extremely professional and polite and explained everything to me clearly. Did the job very efficiently and I was up and running in approximately half an hour. ... View more

Hi, I'm sky customer  i really apriset to [ vishva ]she's really helped lot of about iPad,phone informations, good service, sky alwaysgood,,[ vishva] her patience  i like it "everything is explained well " #stratford sky centre Thank-you 🙌 ... View more

once i got through to a human voice. Daniel talked me through everything i needed, we did get cut off for some reason, but within 30 seconds called me back, and we completed everything that i needed, he explained everything to me in detail and was very profesional in his manner and politness. he gets 5 stars from brilliant. ... View more

So, this was my first experience of setting up home braodband and TV.    After an open box was delivered without my Sky Stream Puck or remote control, I contacted Sky.  I was put through to Adam in the Glasgow Customer Service Centre.  Adam has been absolutely amazing!  He has called me with updates, talked me through digital photo uploads and basically was just so helpful and professional throughout!   I've had a really tough time lately and Adam has made everything that little bit easier for me.    Thank you Adam, I appreciate your help so much.  ... View more

Marina helped sort out multiple issues today that took about 4-5 hours to go through them all and sort out, at all times she was beyond nice and helped get absolutely everything sorted. Got me a brilliant deal for Wi-Fi and tv, even better than I thought I could get. Very very happy with the customer service I received today. Thank you.  ... View more

Scott at kiosk in Rushmere is extremely helpful he is very pleasant and helps me with all my queries can't thank him enough.  ... View more

Scott has been extremely helpful today in craigavon. Service has been excellent. Really helpful. Explain everything to detail of the package we purchased.   ... View more

Hi, Thank you for giving me the best advice.I can;t remember your name but hopefully this will reach you 10/10 ... View more

Massive shout to Alan in Guest List for his brilliant efforts and help in the last two weeks. Such fantastic service. ... View more

I would like to really thank Ryan Evans in Glasgow who has been really wonderful in solving my broadband equipment and setup issues. He went above and beyond, making sure that things were moving as speedily as possible and checking in on a regular basis to ensure it was all moving according to plan. His dedication and care were very much appreciated on our end.  Please give this young man a raise, he sure deserves one! ... View more

Thank you Raj so much for all your help yesterday. He stayed with me whilst I connected to Netflix, when I was looking for my password for the site, ( which it took me a short while to find ). Nothing was too much, and I would say it was the best customer service I've ever received, from anywhere service, I contact.   ... View more

I would like to thank Martyn, from Leeds HomeMove Team. Just hang up the phone with him. I'm moving houses for the first time and he made the process fast, convenient and professional while being friendly in his manner. Could not have asked for a better man for the job, being patient in explaining everything. Cheers buddy ... View more

I spoke to 3 advisers and in the end Caitlin from Glasgow went to the trouble of getting permission to call me back, so she could retain me as a customer (I've been with you since 2009). She was truly excellent and such a lovely lady.   She explained the options I had, as I intended to leave and go to Virgin Media. The time she took and the professionalism and friendliness she exhibited, made it easy to say Yes and remain a Sky customer.   If there is any recognition scheme, please put this forward so she can receive a thanks and appreciation for the work she does and the friendliness and openness that she conducts herself with.   Large organisations are made up of people and Caitlin is, based on my experience, one of your good ones. ... View more

I want to thank Mohammed from the moving home team who was honestly so kind, helpful and made the moving home process so slick... really appreciate it, thank you so much! He took the time to personally follow up with me and saw my issue through until solution.    thanks again! Sarah  ... View more

Rang up on 5/11/24 spoke to a guy called Michael who went above and beyond to sort me out with a new contract for the new iPhone 16 plus and I have to say I've never had a more pleasant experience I just wanted to throw my money at sky if you record calls I advise you go back and listen to that one as I had tears dripping down my face the guy needs a bonus or a reward of some sort for exceptional customer service skills. Hope he's the one I get when I change my broadband provider ... View more

Lori from your retention team was absolutely fantastic. I'd spent over an hour one evening on a call to someone who couldn't really be bothered to help and two further calls to others over the following days with the same response.  When Lori came on the line, she immediately recognised my frustrations and actually listened to me - and genuinely tried to help.     She was chatty and super friendly and actually made the experience far easier. Sky need to employ more Lori's!!   She made renewing the contract seem effortless and actually turned my frustrations around within a few minutes.   Lori is a credit to your company.    If only customers could speak with her on each occasion, it'd make the process far easier and slicker.    ... View more

Thank you so much to George (I hope I got that right) for all his help in finding me the best deals when I was renewing my contract. I've worked in a call centre & I thought it was pretty bad, but this job would probably drive me insane. Well done to him - it must be so boring reading the same contracts over and over- but he was warm and friendly throughout. I hope he is paid well for it.  Thanks again!  ... View more

Would like to send a Big Thank You to,Sol for helping me with my Sky package. You went above and beyond with your patience and politeness. I understood everything which means a lot!!!. Many Thanks Sol. From Deborah.                ... View more

I spoke with a lovely staff today (04.11.24) at around 1pm. He was very helpful and polite an absolute credit to the company. Name on account is kellyann cooling  ... View more

I called today as my elderly Father was due to have an Engineer visit as his Sky TV was not working. Unfortunately, he is suffering from some memory issues and when the Engineer rang in advance of his appointment, my father was unable to answer his questions and so the visit was cancelled.   I called and was passed around a few departments until I was connected to Simon (removed) in the Accessibility Team. Simon listened carefully to the issue and went above and beyond to contact different departments to try to rebook the appointment. Once that had been booked, Simon ensured that there were notes for the Engineer explaining that my father may appear a little confused, and providing my contact number for any problems.   I really felt that Simon empathised with the situation and wanted to do as much as he could to ensure the Engineer visit goes ahead smoothly tomorrow. Once the appointment was confirmed, Simon took the time to talk me through how to provide the Power of Attorney documents to Sky, he applied the 'vulnerable customer' marker to my father's account and provided me with the phone number for the Accessibility Team.   Simon was the 4th Sky Advisor I spoke to on my 75 minute call today, and I was impressed with how he took ownership of the problem and was tenacious in finding a satisfactory resoloution. You don't often get customer service that's worth writing to the company about, but I did today and it made a fairly stressful situation a whole lot easier to deal with, so thank you Simon!     Moderator note: Removed personal/identifiable details ... View more

Thank you Mark for organising the doorstep exchange on our SkyQ box and going out of your way to get it to us the following day. Thanks to you we are back enjoying our Sky viewing. Much appreciated. Steve ... View more

Thanks to Scott at Sky Kiosk in Rushmere, he was very helpful today sorting out my Son's new mobile. He took time, explained all my options and found me a really good deal! I have dealt with Scott before and would no issues recommending Sky@Rushmere, especially Scott!!    Thanks!! ... View more

Penny in customer services is fantastic at her job.  She took on my case a few months ago, looked into all of the issues, consistently followed up with me to see how each job was carried out to see if we were satisfied.   I have never experienced customer service like I have from Penny.  She deserves an award for her efforts.     thanks Penny    ... View more

Absolutely wonderful experience in the sky lounge for Hatsune Miku concert. Every member of staff was lovely, friendly and helpful. All the staff we encountered from door staff to the make up girls providing complimentary face paint, everyone was exceptional. The lounge was beautiful too. ... View more

Evening. I spoke to a couple of agents from Sky today to deal with a technical challenge and also look to upgrade my phones.  I called back and was put through to a fantastic agent called Chris (he was geordie). What a fantastic guy. He was extremely attentive and compete, he dealt with my request perfectly and managed to give me exactly what I was after. He was great to chat with and extremely personable. Give this guy a raise!! I really enjoyed my interaction with Chris, he is a credit to your business and an ambassador for good customer service. Seriously, a great guy.  Thanks for your help Chris. Sky, find more people like Chris. (Call made 14:53 on 26/10/24) ... View more

Today was  on the line with Jay, customer service I think. What a diamond. Sorted out my TV problem and then took on the landline problem that I've had since connected. What an asset to your company. You need more like him. ... View more

The Engineer who called from Sky was fantastic and sorted my problen  with connectivity. She was polite informative and really pleasant. Extremely knowledgeable and explained what she was doing and why.   It is rare that such good service is enjoyed, and Sky do have there critics,however with people like this young lady they should get more positive responses.  I hope my comments reach decision makers in Sky as this lady should progress within the company. If it was my decision she would be a Trainer ... View more

Thank you Sky for showing the Harry Potter movies this weekend, right up until next week!! My favourite movies and perfectly timed for Halloween. Please show them again closer to Christmas! 💖 Also do a Twilight movie showing at some stage, I miss it lol! ... View more

Had an engineer, Hasan visit us today, Wednesday, 13th September.   I would have to say, the most helpful and professional engineer I have ever met.    10/10 service.    Thank you so much! ... View more

Many thanks to Anika at Glasgow retentions. She went above and beyond from the beginning. Anika was extremely polite and well spoken. They listened to my queries and actually found solutions to help me. I couldn't recommend her service enough 10/10.  My order of sky glass failed 2 to 3 times because of my account which she helped me fix. Gave me offers and compensation for the hassle of the situation. She stayed on the phone for over 2 and a half hours and even tried to reach out to the sky glass line to get things sorted for me but unfortunately was closed at 8 o'clock. This was by far my best experience. Thank you Anika.  ... View more

Many thanks to the on line agent who provided me with help and support when I asked for it online when I needed help with my end of contract on 13/9/2023. Everything was explained to me and suggestions made which helped me make a decision. This was followed up with a conformation email.  It is rarely that I receive such  good serrvice. I don't know the    name of the  lady I spoke to but thank you very much.  ... View more

I had to deal with a financial matter whhich are usually the hardest to resolve.  A ver nice Asian lady was able to quickly deal with the matter which was most concerning me.  Well done! ... View more

We had 2 engineer visits on 9th and 11th Sept. Both engineers were very professional and helpful. They took time to explain everything and were very polite , they respected our property and we were so happy with both visits they solved our issue and also gave us extra help in getting the best from our sky TV and Internet,  thank you  ... View more

Just wanted to say a huge thank you to your engineer Paul (removed) who helped me and my children at thr A55 services near Rhualt in Wales.   Had an issue with my  car and he came and fixed it for me so we could travel safely again. What a genuinely nice and helpful guy. An absolute credit to your company. Thank you so much Paul from me and my kids   Moderator note: Removed personal details ... View more

This gentleman is a credit to sky, I have had nothing but problems with my broadband installation from start to until he got involved. After getting passed from pillar to post by everyone at Sky. He was the only one who took ownership of my problem and got it sorted and more than anything worked proactively to box it off . My biggest regret is that I couldn't take his call to thank him personally today, before he went on leave. He's a top man & worth his weight in gold!!!!  ... View more

Michelle visited my home today to upgrade me to Sky Q. What a fabulous lady you have working for you. Not phased by any problem. She has a "can do will do" attitude which is so refreshing in todays world.  Michelle was so friendly, personable and professional. She did an amazing job and I want to send my thanks to her and hope that she can be recognised for doing such a great job.  Thankyou Michelle.  Katie McManus  ... View more

A huge thank you to Rebecca in customer services. So helpful and sorted everything out for me in one phone call after being passed around for two hours by other sky colleagues. Made sure everything was explained clearly and even saved me money on my new mobile plan. Absolute shining star and a credit to Sky - give her a raise - she more than deserves it! ... View more

I'd like to say thank you for the noodle the doodle kids book I won from sky vip I was delighted  ... View more

A few Weeks ago my  sky Q box  broke  and  sky sent me a  new  one, since i  have  been having error codes  on my mini box and   last night it just wouldnt connect. I went through all the steps  and  trried  to fix  it and  in the  end  got through to one  of  the  most Amazing employees of  sky i have ever spoken to, he  not only fixed  the issues  he  was  kind  very professional and i just need  to  let you at sky Know, Chris ( From Bulgaria) YOU ARE A LEGEND. Give  this  man a raise he  was fantastic.  MRS G Ashby ... View more

Had for a change best experience with sky. She sorted everything for me an spoke to me like a human an not just a paying customer. We also spoke about life in general now for someone who doesn't get out or speak to people much this was so nice to speak to someone who not only listened but understood my dramas! I wish I could speak to her every time I phoned use. Seriously this lass needs to be told how good she is at her job, she's a credit to you sky!!  ... View more

Dear Sky , I wanted to take a moment to sincerely thank Totor/Tutor for all the help he has given me in sorting out my Sky broadband. From the very start, his patience, kindness, and expertise have been nothing short of amazing. Becoming a Sky Gold member felt like a real upgrade, but it was his professionalism and genuine care that made the experience truly exceptional. It’s rare to come across someone who is not only brilliant at what they do but who also goes above and beyond with such warmth and understanding. You took the time to ensure everything was properly sorted, and I’m incredibly grateful for the effort you put in. I’m sure you help many people, but I want you to know how much your support meant to me personally. You’re an absolute credit to Sky, and they’re lucky to have someone like you on the team. He lives in Austria I'm pretty sure! I hope you can track him and let him know how amazing he is. Thank you again, Totor—you’ve been a star! Warmest regards. ... View more

Spoke to a lady in customer service regards renewing tv and broadband contract. She was extremely helpful and accommodating and was able to get me the best deal for my package! Thank you! ... View more

I spoke to an Advisor called Audrey on 10th October regarding my out of contract Sky agreement. I had initially been ready to cancel as the package had become too expensive.  Audrey was fantastic, she let me know all my options, was very friendly and knowledgeable, and managed to get me a great deal that I was able to afford.  She even gave me a few recommendations on shows.  She was so patient with a customer who isn't very up to date on the latest TV packages and explained everything fully.  We're all to quick to complain but I wanted to give credit where it was due and say a big thank you to Audrey. ... View more

Spoke to an agent at 1058 on 12th October to adjust our Sky package to remove elements we don't use as much to make it more affordable.    Agent was first class, explained benefits, options and costs clearly.    I was happy to extend contract. I hope the agent gets recognition for their efforts. A good training call example .  ... View more

Thank you Lochlann . You brightned my day.  🌞   ... View more

Thank you Tracy for your help, I'm not sure why it took 3 calls to sky before Tracy instantly knew how to resolve the matter that the previous 2 advisors couldn't assist with. Very helpful, very patient and a great asset to sky!! ... View more