This gentleman is a credit to sky, I have had nothing but problems with my broadband installation from start to until he got involved. After getting passed from pillar to post by everyone at Sky. He was the only one who took ownership of my problem and got it sorted and more than anything worked proactively to box it off . My biggest regret is that I couldn't take his call to thank him personally today, before he went on leave. He's a top man & worth his weight in gold!!!!