Send Thanks to Sky

Lori was very friendly, created a healthy environment and showed humour and compassion in her customer service. She deserves a pay rise.  ... View more

Spoke to a lady in customer service regards renewing tv and broadband contract. She was extremely helpful and accommodating and was able to get me the best deal for my package! Thank you! ... View more

Usually I don't do this but a lady named Curlin at the billing department makes me feel for the first time that someone listen to me and solve the issues after 5 minutes period.  With the calm voice which make it easier to communicate,  I promised her that I will write this, so hopefully management team can reward her Im sure she will have thousands of an excellent review and feedback.  Please dont let this go ur junk mail,  Thankx Curlin, and thankx sky staff  ... View more

Rang Sky Sunday lunchtime to discuss a Wi-Fi issue in 1 x room. Monday before lunch, new Maxi pod arrived, plugged in and working. Brilliant service by Sky & DPD to get equipment needed in under 24 hours, perfect. many thanks to all involved. Bob Parker. ... View more

I contacted Sky today in relation to my current contract and was put through to Manisha.   I would like to thank ( "  Manisha "  ) who provided such excellent serivice to me today, her extremely pleasant, helpful and kind disposition is   a credit to her. Thank you so much Manisha.  ... View more

I will keep this short as possible but I really want to shout out to Henry who is a Sky customer service advisor. I have been with sky for almost 30 years and absolutely love the product but recently have been having a few issues, so for the past 3 weeks I have been in contact with Sky CS. To be honest, it hasn’t been great. To compound the problem, my wife is autistic so changes to daily routines like this have a considerable detrimental effect on her well-being.  So, after 12 phone calls and 14 or 15 different people, I felt I was just being passed from pillar to post and not making any progress. On top of that, none of the advisors bothered to call me back despite promising to do so on 5 occasions. So, I was pretty fed up and ready to cancel my contract because by now I didn’t even have a working skyQ box so no sky TV at all. Then finally, I was connected with Henry.  What a breath of fresh air! A soft-spoken Scottish accent who immediately made me feel comfortable and gave me confidence that he would help me. After reading through my account notes (it took a while) he was appalled at the poor service that I had received and set to helping me. He was knowledgeable and helpful but most of all, he was determined to stick with me until this mess was sorted out. It took 5 more days of Henry’s help but after organising a new sky Q box delivery, texting me daily with updates on when the new unit would arrive, resetting my account and, most importantly, calling me back when he said he would (daily) to transact each step in turn to fix my issues, I now have a working system and can access everything that I should be able to access. Henry, you are a diamond and you should be promoted to supervisor with a big fat pay rise so that you can pass on your superb people skills and experience to more of the Sky customer service advisors. Thank you, my friend, I am extremely grateful for all that you did for my wife and I and we are very relieved that it is all over.   Andy Rose ... View more

I would like  to  a huge  thank  you  to Graig and his colleague  who visited  me on the 28.8.24 to fixed my board  band problem. They were very polite and explained  what the problem  was  and fixed  it. 10 out 10 to them both  fantastic  customer  service. 👏 Paul  ... View more

Peter our sky engineer came out today, 15th February, he was very friendly took the time to talk us through everything he needed to do, made sure we were completely happy and asked us to double check everything was working before he left! Brilliant service hope this reaches him and he gets some recognition.  ... View more

Hi folks We had a problem with our apps and mini boxes not working. We were sure the mistake on our package was caused by the call handler thinking we had sky plus not skyq. After 2 weeks of having this problem, the engineers checked everything, a call was made to the call centre in India, and the problem was resolved. The 2 engineers were a credit to sky, polite efficient and friendly, thankyou to all concerned.   ... View more

Had an excellent customer service experience talking to Daisy today. As a former telecom customer service team manager, I know how calls should be handled. As we we covering a number of tech issues, we had time to chat while thing were restarting, checking setup and settings, etc. We covered a range of topics but Daisy always kept on track with the status of my equipment problems. Many thanks Daisy, it was a true pleasure talking to you today  ... View more

My wife and I would like to extend our heartfelt thanks to Lori for guiding us through a complex issue which could easily have resulted in us terminating our Sky contract of 24 years. She has a very skilled approach to customer care, applied in a very personable and patient manner. My wife and I who are of advancing years felt reassured by her coverage of the issues which she neatly and concisely summarised at the conclusion of the call. She is an excellent ambassador for Sky. ... View more

Thank you so much to the engineer, Peter, who came to my house today on a bank holiday to fix a long standing signal issue with my Sky Q box. After months of not being access my movie channels, TV guide, set up recordings etc., he went above and beyond to sort the problem and gave me great advice about contacting my local council to get them to further investigate possible potential issues with the communal dish. I could not be more grateful ... View more

Want to say a MASSIVE thank you to Daniel who attended my nans house today for a line issue. He went above and beyond which is huge kudos considering my nan was flapping and anxious about her new installs and phone line being down. He helped sort out her Vitaline setup whilst there and with me being 300miles away I cannot thank him enough for giving her the peace of mind she needed and being amazing patient and caring!  ... View more

My network connection wasn't working and I phoned Sky for advice.   The person I phoned and who helped me was great. Gave me a lot of time and gave me some perfect advice. All sorted !!   Unfortunately I don't know his name? ... View more

I called into today with my elderly father to try to reduce his costs. The call taker, Afhal, was very helpful and efficient. We were happy with the result of the call and more than pleased with his professional, polite and friendly approach. ... View more

My thanks to Jonathon today for the service he gave to me. After a short discussion he knew exactly how to resolve it. He was efficient, polite and well informed of Sky products. As a result I was happy to renew my account with Sky. Well done Jonathon you are a breath of fresh air. Regards,  David. ... View more

Would like to say a massive thans to Corrina in customer services. Lovely lady and a credit to sky. Need more folk like her  ... View more

Excellent service received from Lori today, got everything sorted that I needed in a friendly, professional and efficient way. Really top notch. 10/10. Thank you Lori!  ... View more

I spoke with a lovely Sky representative yesterday (4/2/25 at 17.17) who's been dealing with some issues I've had with having no Sky got the past 2 weeks. He's got a really nice manner about him, explained everything with me & made a follow up call at the time he said he would. He was super kind & helpful, I just wanted to say a big thank you to him. I don't know his surname, he's called Colin & he's Scottish. We need more helpful people in the world like Colin.  ... View more

I needd to upgrade my phone today so went to basildon to speak to someone, and emma was really helpful and answered all my questions, even got me a better deal for my tv and broadband. I will be popping back soon to sort out my sons phone.  ... View more

Called Sky to arrange installation of sky box in new property as we have moved address. Amit arranged an engineer visit for this to happen and the call lasted less than 5 minutes, very lovely member of your team, very professional and very helpful.  ... View more

after nearly 6 weeks of getting nowhere with Sky advisors a fire risk box, no TV, sky cancellation engineer visit to busy, along came June (Removed). June took control of my account and told me she would get this sorted and she did that true to her word she done everything she said she would and get me up and running again with my TV . in my eyes she has gone above and beyond for sky to get this sorted for me it's just a pity all sky advisors weren't like June and got the job done at the end of what she'd done for me I did praise her but she said to me it's my job to get this done so if this could go to her manager I would just like to say thank you very much much appreciated big thanks to June (Removed) in Scotland    regards    Simon    Moderator note: Removed personal details ... View more

I would like to say a huge thanks to Ann(e) not sure if it was with an E or not for the help she gave me on the 20th regarding my Sky Stream order she went above and beyond to find out what was happening with my order and found out it became a 'ghost' order for some reason and she went on to contact another back office to get the order progressed. Then later on in the evening I had 2 E-mails saying that the order has been processed and that the puck is now awaiting dispatch.  She is a credit to the Call center and deserves to be recoginsed.  Many Thanks Simon ... View more

work was quick....plight engineer and all working well....thankyou  ... View more

Spoke to Conner at Sky today in regards to Recieving my £35 refund (this was since I had cancelled my sky broadband services and the refund was taking longer than expected)  He was the only advisor to actually upsell something to me, recognising that I had a new broadband provider however had not purchased a tv package. He was able to offer me a great tv package and now I am once again a sky customer! ( I was willing to continue with sky broadband + tv once my contract had initially ended expecting a fair price, since I had been a customer for 3 years however previous advisors hadnt done a great job at all with any enticing offers rather only offering me the standard full price packages - and I then had to switch to virgin media when I much rather would have accepted a good deal from sky !) Anyhow, great work and service from Connor and I hope he is recognised for this. ... View more

Thank you to customer service agent who spoke to us on the phone at 11:46am today, he corrected a mistake that a previous sales agent had made earlier today and he was very patient and helpful and able to honour the price given.  At the end we should have connected to a survey but unfortunately we were unable to leave feedback, it would be a big 10 from us.  Please can this be passed on to him as he was great.  Unfortunately we don't have a name.  Thank you. ... View more

Hi. I have just had a long telephone conversation with one of your staff, regarding internet problems. I believe it was Stefan that I was speaking to. He was exceptionally helpful, polite and friendly and determined to sort my problems. I would like his superiors to know what a fine job he did. As I said to him 10± out of 10. Thank you so much, Barry Yelland. ... View more

After I had an email to say my contract was up for renewal and the new cost  would be £156 per month instead of the £104 I currently pay for all the goods, I contacted sky and the lady was very unhelpful and said best they can do is £146 per month, so I said I would go to virgin and compare (who could do the same package for £96) I called back and spoke to a gentleman who said to call back on 30th jan as that's when my contract end date is and they could see better deals then, called back on that date and to my surprise spoke to another unhelpful person who said £146 was still the best and that's all they could do, went through to cancellations and spoke to a nice man called David, he was so helpful, he looked into my package and shockingly could match my current price, he was so helpful and explained everything fully and took his time to make sure everything was in order, so thank you David, maybe the other colleagues could do with some extra training. ... View more

I spoke with an Sky Mobile advisor called Alma a few weeks ago and I just wanted to say how brilliant she was. She was so friendly and helpful and made me feel incredibly comfortable throughout the whole call. She is definitely a credit to your company! ... View more

Hi, I would  like to thank Vinitha, who took my call today about the offer on Sky cinema. She was fantastic, she not only resolved the issue, but reassured me that when my trial period ends on Sky cinema, she has logged my start date for the new offer.   Extra thanks   Phil ... View more

Hi,   I would like to express my appreciation for the excemplary customer service shown by Graham. From his phone manner, product knowledge, communications were just above and beyond.    I know if I had a Graham on my team within my own profession I would consider myself very lucky.   I hope Sky Ireland appreciate just how much of a credit he is to their business.     ... View more

Would just like to thank James in the contact centre, by chance its the 2nd time I have spoke to him regarding a few connection issues and he has been the most polite and helpful representative I've spoken with from any service provider. He promised to call back in half hour and stuck to his word. He is a great asset. ... View more

I want to say a massive thanks to Rebecca (Removed) for the exceptional service I received on the phone today. After several failings from Sky, I rung up very angry that my initial issue had not been dealt with and also follow up calls had not been completed. Rebecca took full ownership of my issue, listened to my concerns and frustrations and empathised with the situation. She clearly explained what options were available and what would be required to find a resolution. Her approach was methodical and communication was clear. Her knowledge of processed and other departments was also fantastic. She consulted her manager Callum to arrange a speedy resolution but did not over promise on what could be delivered. She also ensured feedback was given to the other advisors who had not fulfilled their promises. Rebecca then rang me back to confirm the successful resolution. She is an abdolute credit to Sky and should be used as a role model for other customer service staff. Thank you, (Removed)   Moderator note: Removed personal details ... View more

I would like to send a massive thank you to Michael from the cancellations team who dealt with my query and resloved my issues in a very timely and professional manner on the 29th July 2023. I really appriciate your help and because you went above and beyond i would love you to recieved some recognition and reward. Thanks again! ... View more

I would like to praise Saira for her incredible customer service in helping me with an issue that 4 previous employees couldn't sort. Saira displayed the utmost professionalism competence and respect. She listened with utmost sympathy to my problem and resolved to my complete satisfaction  ... View more

Ryan and Ian visited this morning to look at why we were having problems with lack of satellite service.  They explained what was happening and why and fixed the issue.  They were pleasant, professional and respectful of our property.  Fabulous service, thank you Ryan and Ian.  ... View more

Hi recently we had an engineer come out to us to look at our broadband as it was preforming as it should, we was getting really low speeds. We had a gentleman called James come out to us, I would just like to say how fantastic he was, he did a brilliant job was very thorough for what was not a simple thing to get to the bottom of. I honestly thing he went above and beyond to help resolve the issue. I think he deserves some kind of recognition for this. Thankyou again     ... View more

In the last few days I have spoken with different advisors trying to resolve an issue with my Sky TV but to no avail. It felt as if they either couldn't care less and or understand what I needed. Today Sunday 21 January at 13:00 I spoke with Mark. What can I say, he was so friendly and even more so knowledgeable. This guy knows his stuff and knows what he's talking about. Having tried various things to resolve the issue it still didn't work. He has organised an engineer and within 30 minutes the engineer is arriving.   I do hope this feedback gets back to Mark and his manager as people like Mark in customer service are very rare   Thank you Mark, you're a star 🌟  ... View more

Called sky due to router & sky box issue. We spoke to Nick who was incredible, so helpful and friendly. Even asked about our weekend and had a lovely chat. Was super helpful and resolved our issue within minutes! Thank you so much for your incredible Service Nick! ... View more

Lee was very professional, efficient and knowledgeable. He took time to explain what he was doing and went that extra mile installing extra router and sorting out the account. please can you pass on my thanks. He is a great employee to have in your organisation. ... View more

I have been a Sky customer for over 25 years.    I contacted Sky as my bills were getting ridiculous and I was considering leaving as things are just getting too expensive.    I spoke to Bruce (Loyalty Stay) who was an absolute star. Together we went through what I was paying for, what I needed/used and what I didn't. He was patient, informative and really friendly. Bruce gave me various options and explained each of them thoroughly.    My bills have been cut by £40 per month as I had things that I was not using at all.    Bruce went above and beyond and I am extremely grateful that he picked up my call and was able to help me.          ... View more

We had a visit from an engineer on the 9th Jan. The engineer (Anthony) could not have been more helpful. We had issues with Wi-Fi in the house and he was totally brilliant. Firstly calling beforehand to confirm a time, then a further call to say he was enroute with an eta. Then whilst here he repaired the issues, and then tested all of our Sky appliances to ensure suitably working. He also provided great advice for my future concerns, and even text later to check everything was still in working order. really nice guy, who couldn't do enough for the customer - an absolute credit to Sky ... View more

After lots of vbackwards and forwards and no movement - heather from your WhatsApp service was brilliant. Complaint resolved in a professional manner. Thanks heather ... View more

Andrew managed my account issue with excellence. He kept me updated, explained the process with clarity and resolved it, as promised. He was professional but also personable so I felt he truly understood from a customers perspective. The process was lengthy but Andrew did everything in his power to push things along. The best customer service I have ever received, from anywhere. Five stars and more to Andrew, thank you!!  ... View more

I've had a bit of a rocky upgrade and now that the dust is settled I needed to confirm a few aspects and raise some queries about my bill. Firstly I spoke to Kev (who I believe is in mobile cancellations) and he was a shining star in terms of discussing my contract, the outcomes of my decisions and providing me with all the information to be confident in my choices. Gold star customer service.   Then I had some questions about my delayed provisioning compensation so Kev transferred me to Alex in the broadband technical team and Alex was amazingly helpful, patient when I spoke about the troubles I'd had and also answered all of my questions in terms of timescales and when I should expect to see things reflected in my bill. He was excellent too and really made me confident in Sky as a provider.    I just needed to shout them out as star customer service reps who really made me feel like a Gold Star VIP customer. Thanks both! ... View more

A big thanks to Joanne-(removed)- absolutely amazing service & her customer service was superb. She helped me resolve the new Hub & enabled no engineer to come out. She is credit to herself & her team & company. 1st class service    Moderator note: Removed personal/identifiable details ... View more

Apologies, I didn't get his name. But I'm having an issue with my ONT for the new broadband. I phoned today (29/07/2024) at 11:08. The person on the phone was so helpful and sorted out the engineer visit while on the phone when I thought this was going to be a long painful process of trying to fix the issue.   He was patient and friendly and explained everything clearly. As a first introduction to Sky customer service it makes me optimistic. Please can you send on thanks to him. ... View more

A big thank you to Scott in the mobile phone department of sky. What an absolutely lovely man he is.  He went above and beyond to help me with my queries.  And probably the most friendly and cheerful person I've spoken to a while.  Thank you 😊  ... View more

After being on a 2 and half hour call with Sky on 25/07/24 @Lori was telephone agent number 8, I managed to speak to!!! From the outset she knew exactly what I required to be done and needed. She remain professional throughout and dealt with my call quickly.  If only all your telephone agents were like Lori, you would have a premium customer service!!  ... View more

I would like to send a thank you to Yasser in your customer service team. He was extremely helpful and polite and did a great job sorting my package out. I would be grateful if you could pass this on to him and give him a 10/10 as I was unable to rate him at the end of my call.  ... View more

A huge thank you to Danny who has today helped me arrange an engineer appointment. He was patient, kind and also had a great sense of humour throughout the 30 minute call. I am very grateful - he made it all so easy. Thanks again Danny!  ... View more

Just like to say thanks to Dan and to SKy for the levels of ownership in getting our Broadband up and running across our house.  Dan turned up, as planned on the 22nd and was both informative, polite and super helpful.  After he left and the 24hour settling down period still hadnt managed to make it all happen, i reached out to him via e-mail and he responded well out of hours and then took personal responsibility to get it fixed.....which it is!!  Credit to Sky for having such quality, knowledgeable engineers, and all credit to Dan for being such a nice, customer facing engineer. (removed) ... View more

Today I spoke with Stacey at the Dunfermiline call centre for help renewing my mobile and broadband contracts. She was of a great help, very friendly and knowledgeable of the sky products. Thank you for such excellent customer service delivered in a friendly manner with the personal touch.   Kind Regards (Removed)   Moderator note: Removed personal details ... View more

@kashish   Hi just would like to thank Kashish, a customer service agent on the chat function for sorting out and resolving an issue with my sky package recontracting on Friday 29.12.23. I had alraedy given my thanks personally in the chat and she asked me to answer a couple of feedback options regarding her service which I absolutely wanted to complete, however the chat got cut off and the official feedback could not be then left for her.   I would like to pass on my thanks and graditude to her and give her 5 stars for her excellent customer service and friendliness..   Thank you Kashish    Andrew     ... View more

I just wanted to formally pass on my feedback and appreciation to our Sky Engineer who installed our new equipment.  She carefully planned the route of wiring and dish location to ensure it looked the very best and avoided having to drill through render and trail wiring along it too. Real thought, planning and consideration meant it was a fine job.   To add to this, she was friendly, talkative and efficient, making no mess and departed with everything working.   Thank you.   .   .             ... View more

I had been struggling for quite some time getting the connection to all of our Sky products. Called numerous times and fixed for a day or so then had to call back again. Lines been cut off on occasion . I spoke to an advisor called Saira tonight who helped me set up all boxes and made sure all software was up to date. She was so patient and helpful while sorting everything out. She organised for an engineer to come to my house to check everything and is going to check in with me in the new year to make sure everything is still running ok. Saira is a credit to your company and so helpful and understanding of our frustrations. 10/10 service. Thanks so much again Saira ... View more

Hi, I'd like to say a big thank you to Chris from the cancellation team. I called on Wednesday 20th June around 12.30 to cancelled my sky subscription as my contract is coming to an end & my bill was increasing massively, I'd also found a better deal with other providers. Chris talked me through my options, I felt no pressure to stay but the offer he found was better than any I'd found. He also found me a great sky sim deals, so now I'm saving on my broadband & my mobile. It was a pleasure to speak to Chris who was so cheerful & helpful. A great member of your team who should be recognised for his good work. @ ... View more

I was all set to cancel my subscription today but Asma in the Glasgow office retention team really helped me, and she was so lovely to deal with. I ended up renewing my subscription because she helped me find a better deal, and I hung up the call with a smile on my face because she was so nice. Take care Asma, you're great 😊  ... View more