Send Thanks to Sky

  Please could you make sure this recognition/feedback goes to the right department. I would like to leave a score of 10 for Sahana who helped us with our new sky package going forward for 24 months, Sahana is part of the retention team, she was very polite, and professional, and is a true credit to Sky. Kind Regards (Removed) Hi this is sky, Retention department Reference name:sahana Regards, sky. NoReply   Moderator note:  Removed Personal Detail ... View more

Thanks for great service as always  ... View more

I spoke with Isabelle this morning (9.15ish on 05/08/2024)on the phone for help with a problem with Netflix on my Sky Q mini box not loading. She was really knowledgeable and helpful, so polite and friendly and was an absolute pleasure to speak with. At no point did she make me feel stupid for not knowing something and really gave the impression that she wanted to help fix our problem and that we were 'in it together' - she was even patient when my 2 year old was showing me her plaster! Thank you Isabelle for great customer service!  ... View more

I had a call on 31/07 at 13:38 with a wonderful woman who was incredibly patient and kind. Made a typically tiresome experience into something stress free.   Unfortunately I can't recall her name, hopefully the information provided enables you to thank her properly. ... View more

A BIG THANK YOU TO IVANI AT CUSTOMER SERVICE TEAM,  FOR BEING AN ABSOLUTE DIAMOND 💎 10 🌟 STARS MATHEW NOCK.  ... View more

Just wanted to send thanks for the very fast delivery of a new Sky remote ordered using the form last night on the website was delivered this morning very happy thank you  ... View more

Dear Sky, I would like to say a massive Thank You to Michael. Absolutely amazing service. We could not have asked for more. Our issue was resolved by Michael over a number of weeks. He always rang us back when he said he would. His help was superb. ... View more

Been having some pin issues with sky glass and couldn't get in as it couldn't recognise mob number or bank details correctly to get past set up. This was an issue on sky's end and not a case of me forgetting this info. i got through to a handler who was extremely robotic and textbook which I could not rdeal with as the call was getting frustrating. Then got put through to another handler Jaz i think, but I could tell she was new to the role/not very confident as she was putting me on hold for extremely basic things. I asked to be transferred to someone more well trained and thankfully it was Emily skyid: emg07 that i was put through to.   Emily is a credit to Sky customer service and her team. She was efficient, swift, helpful, patient and she did not put me on hold for frivolous things.  Calling Sky customer services is an extremely dreaded task but if every handler was like Emily, your customer service would be rated A+   The line dropped at one point and i had no faith in her calling me back as nice as she was because the handler didnt the last time this happened - but she did!!  She helped me through each screen and thought on her feet to problem solve a very awkward issue for me!  i hope that her manager sees this because honestly Emily was a star and actually turned my mood around after dealing with other handlers!  Thank you again Emily! You deserve lots of recognition in work for your amazing service! (Give this girl a promotion/pay rise!)   ... View more

Lori was super helpful and efficient helping me with my account and overall lovely to chat to! ... View more

Thank you so much to Baber who visited our home yesterday to set up our TV. He was such a gentleman and went out of his way to help us when we couldn't locate our Sky box. Thank you for your excellent customer service and kindness shown, it was all much appreciated. ... View more

The process for replacing Sky Q products when the HD has issues is superb! It’s been causing a problem for months (not connecting to the mini box, kept reactivating the network and main box connections, kept trying to update software when it was already done) but was desperately bad over the weekend (couldn't watch recordings, couldn't record or download, couldn't connect to mini box at all). I went through the help pages, reset the HD with no improvements so I requested a new productwhich arrived within 13 hours! Incredible! I thought there was a further issue with my mini box but replacing the main box has fixed things. Thank you! ... View more

I just wanted to say an absolutely massive thank you to Debbie (removed) for her time today on the phone, helping me sort out multiple issues with my new orders, my online My Sky Account and refunds.   If there are any senior staff at sky reading this, Debbie deserves commending and recognition for not only being incredibly friendly and patient, but also managing to sort all of my issues that I called about (that multiple calls with other assistants couldn't) and she went above and beyond to ensure that everything was rectified...which was no mean feat, in a professionally and friendly manner!!   Debbie is a massive asset to your team and just wanted to publicly thank her for all her hard work and help this afternoon !!     Thank you Debbie !! Moderator note: Removed identifiable details ... View more

I was looking to redeem an offer for broadband and sky stream I saw online, being a sky customer already I was told I couldn't redeem it as it was for new customers only. I have to say Roger helped me get a fantastic deal still going through many options until we got the right package for a great price. Top man Roger, this is what customer service is all about! ... View more

Just wanted to say a huge thank you you Luke the Sky Engineer who visited me on 5th Feb. We had been suffering from a really frustrating broadband issue which had dragged on for weeks. BT Openreach had tried and failed to fix the issue and it was only when Luke came to the house that he really got to the bottom of things. Luke was clearly passionate and skilled and was so open and friendly. He spent time diagnosing the problem and then meticulously worked to fix the problem. I was seriously set on leaving Sky as a customer at the end of my contract (which is now) until I met Luke. The company should be seriously proud to have him as an ambassador and as an engineer visiting customers. He is an absolute diamond, thanks again Luke you're a gentleman and an absolute credit to Sky.  ... View more

Had to ring sky this morning re a problem on my sky stream puck. Excellent friendly assistance. Was honest that the fix should work but might not and a new puck might be required. Stayed on the line for a long reboot/ reconnect procedure . And it did work! Didn't get / don't remember his name unfortunately but very impressed with him.  ... View more

I contacted Sky move and spoke with a lovely employee called Maggie. She was able to sort out my home move and even managed to save me some money but putting the broadband into comparison.l meaning I would pay the same price not the £10 increase. She recognised that I am a Sky customer and have been for the past 6 years and thanked me for taking Sky with me. She went above and beyond and was very cheery and polite throughout the call. Every aspect was thoroughly explained and she made the entire process seem effortless.  We need more Maggies in our community!  This employee deserves a bonus and is an asset to Sky! Thank you!  Abby ... View more

I'd like to start by saying OMG what a lovely chap I spoke to today. Liam could not of been more helpful, he was very talkative putting me at ease straight away, extremely  knowledgeable and explained every detail in a way I could understand, which I was grateful for. He told me the process of what he was doing and he even said he would text me in 2 days to let me know how it was going and call me in the n next 7 days to let know all is complete. I which every customer service department offered this kind of service....the world would be a happier place. Make him a role model for future employees I say 😄😄 my surname is Morgan at Lansdown House if you need to look at my account as to who I spoke too.... ... View more

We would like to send high praise to Simon our Sky Engineer in North West Norfolk. He has helped us twice now and was superb in his knowledge both times and very considerate and understanding withy elderly mother and father as well. Please highly commend him and thank him most sincerely for us. I hope he is a very valued member of your team. ... View more

We have recently changed from BT internet to sky (we already have sky tv). You got my bill down already but I called as have no internet in my kitchen, whoever I spoke to gave me another deal beating the already good deal and now you are sending me a booster to deal with the lack of internet in my kitchen. Brilliant customer service and fantastic team members who helped with this. I can't remember their names but they definitely deserve recognition for being the best customer service I have ever spoken to. So a big thank you  ... View more

Hi @Gavin   We were due to have our broadband installation on Monday 3 December 2024. However as I booked an engineer on a 1~6  slot as we had appointments in the morning. The  outreach engineers left a note to say they had missed us. But would nit be back. I phoned sky services & dealt with Leilla. She was so professional, helpful pleasent & went above & beyond to resolve this situation. She said she would call me back later on rhat day & she DID.    I just want you to know her customer skills were (are) excellent. I felt her need to help us to get a definite resolution.  She is an asset to your team, & I would like you to know what a pleasure it was to have dealt with her. She organised everything for today to go ahead with the installation ~ & it did go ahead! We are delighted with her leaving no stone unturned & please pass on our thanks to Leilla she is a superstar & we are so thankful we managed to meet a gem albeit on the phone.  Thanks & Best wishes to Leilla (Sheffield office)      ... View more

Firstly a great big thanks to Gareth from Wales, what an absolute joy to deal with, from start to finish nothing was too much trouble, an excellent employee, did what he said he was going to do, and got on with his job, you need more Gareths in your company.    Your call centre overseas had no clue, as always, even saying I hadn't paid my bill, in fact I had been billed twice for the same thing, I know they must be cheaper to employ, but what's the point if they get everything wrong, and it's every time the call gets through to them, I dread the accent, and try again until I get a UK voice. Gareth top man, you will be in charge one day I'm sure of that 👍     ... View more

Just a big thanks to the sky staff at metro center - Kirsty (removed) she offered me the best deal and the best price for my new sky glass and broadband she explained everything perfectly and even helped me set up my sky account the service provided by kirsty was amazing and so fast and easy to set up, kirsty is a big credit to the sky team thanks again x     Moderator note: Removed personal/identifiable details ... View more

I just wanted to say a massive thank you to the second advisor I spoke to on the phone yesterday 02/12 about changing from sky stream to sky Q, he was amazing! so helpful and was patient whilst dealing with the switch and finding me the best deal   THANK YOU! ... View more

Shout out to Reshuan!   I'm not sure where this guy is based in India or if I have his name spelt correctly however I have to say given the general support space he put sky up there this morning and looked after me with a continued new contract.   Keep doing what you are doing as it makes the heart of the company turn over more positively the way it should be by supporting it's products and customers alike.   I always leave room for improvement and every day's a school day so I'm giving Reshuan a good 9 rating out of 10.   Support is key if you do it right. Communication is first as it sheds light.   Thanks and regards for this morning.   Richard  ... View more

Thank you to Josh in Basingstoke festival mall pop store. I am a new customer to sky and he made the process of signing very easy and explained all the available packages. Very friendly and professional. ... View more

I was very pleased with your operative Meza yesterday when she sorted out a new package for me. A lovely telephone manner and I promised her 11 out of ten!  John ... View more

Hi, I just want to say a huge thanks to lori for all her help today. Not only did she help me with my bill but was also very understanding about my situation. Thank you so much. ... View more

Thanks to Kirsty at sky metro centre at Gateshead.  really appreciated her help in explaining sky broadband, and sky glass pricing and change over from BT  to sky.  very professional with no hard sell.  she is credit to sky.  Kind regards Alan & Jen  ... View more

Thanks Mark for your help with cancelling my policy! You made what I thought was going to be a nightmare today a simple 10 minute call, and sympathised with me about having to move back with parents haha! Great customer service and thank you again! 🙂 ... View more

A big thank you to Lori for helping us work through the issues with our sky q box and contract renewal, a excellent communicator with high standards of customer service, a pleasure to deal with..  ... View more

Been having an issue since signed up for sky unable to connect to broadband on a certain tv, after being passed around a lot and being told it was a tv issue (being put through to Samsung for 40 minutes) I finally got through to a tech guy this morning I think he said his name was Reece. He knew exactly what my problem was and how to fix it straight away! Plus was so nice and friendly to chat to on the phone! I was going to cancel my sky subscription if this issue wasn't fixed so I think he deserves a thank you! ... View more

I spoke with one of the trouble shooting team at 8.30pm today as my Sky Q box wasn't working.   I thought I would be met with an out of hours message but was pleasantly surprised someone was available to help me.   I regrettably didn't catch the person's name but he was really helpful and managed to fix the issue.    I was conscious of the late hour but nothing was too much trouble and he helped me through step by step and managed to explain it to me (I'm not a tech savvy person) without being condescending.   Really friendly service - and now my box works!   Thanks to whoever it was for being so lovely and helpful even at the late hour when I'm sure you're dying to get home!      ... View more

FOA Lori's manager. Amazing customer service. A pleasure to speak to. The company needs more people like her.  A++++++ KT ... View more

Thank you so much. Sky Q was installed today and the engineer was incredibly helpful, extremely caring! Absolute asset to your business! Was a pleasure to have her in our home! Covered her shoes, really thoughtful and respectful! Extremely supportive of my my 92 yr old Mom who was struggling with the new remote. I’d employ her myself! Please convey my thanks. I believe that her name is Amy! ... View more

I had a bit of a meltdown as my Internet connection failed after an engineer had been round to increase my bandwidth. Bobby was AMAZING. I've worked in customer services for 25 years and I've NEVER come across someone better than him. He totally knocked my socks off. Patient, kind, diligent - just total professionalism. I am a total technophobe and he was utterly brilliant at guiding me through my blind panic to a successful conclusion. I really can't thank him enough. Sky - nail this man's feet to the floor and offer him a massive payrise! He really is worth his weight in gold. Thanks Bobby.  GL Norwich. ... View more

I just got off the phone with Ashley and she was super lovely and helpful. I said this to her at the time but it was the best customer service phone experience I've had. Considering I thought it would be quite a complex issue to fix, Ashley was professional and I finished the call knowing my query was in safe hands.  Thanks again!  ... View more

I was put through to Ethan in customer services  after an unsuccessful call with another agent.  Ethan was amazing, I can't thank him enough for trying to help with the issues regarding appointments and phone calls with open reach and sky to get a new installation sorted.  Thanks again Ethan, much appreciated 👏    ... View more

Called this morning about my phone and was given excellent service. I asked about my out of contract TV subscription and was again pleasantly surprised by the excellent help and attention I received. The lively assistant  managed to find me an improved service, no change to my tv package and a reduction in my subscription! Brilliant  news for a couple living on pensions! Thank you, Sky team! ... View more

I misplaced my new sim card and called in this morning.  It was no bother to the assistant  on the phone who sympathised with me and assured me a new sim would arrive in a couple of days. Excellent service and courtesy. Thanks ... View more

I just wanted to say thank you to Franklyn who I spoke to today 07/08/2023 between approximately 12,15pm-13:30pm to discuss  my Sky TV renewal.    Franklyn was polite and friendly and provided the information I needed to renew for another 18 months.   I don't know where Franklyn was based but apparently the temperature was 32 degrees so  clearly not in the UK today. I promised to complete the customer satisfaction survey which he said would be emailed to me but I never received this (may be because of the settings on my account).  I would have recorded 10 out of 10 in this instance.     ... View more

I wanted to say a big thank you to Brito/Brinto, Sorry if the spelling is incorrect! This employee for Sky sales team was fantastic. He really knew what he was talking about and as a long standing Sky customer, He really found us the best deals and package that we wanted when upgrading. With the best deals!!  Nothing was to much trouble and he explained everything really clearly and made it easy to make some choices  Thank you      ... View more

Thank you to Tracy at the bereavement team who helped me today to successfully transfer over my late fathers mobile account. We hit some snags but Tracey followed up and talked me through the process. I now have access to retain my late fathers mobile number as that was important to us. Thanks Tracy.  Also to the rest of the bereavement team who initially helped me and talked me through next steps at a really difficult time. Thanks for the kindness x     ... View more

We've had a very lovely agent on the phone today helping with a room that wouldn't quite get broadband coverage in a new flat - I just wanted to pass on my thanks as the call sadly disconnected (very spotty reception in areas of my house, probably the cause of our broadband issues too!) before I could properly thank him for his immense help! I mentally prepped muself for the ususal phsychological warfare you have to endure when calling any big provider but he's made it all a pain-free and smooth process, also knowledgable and sympathetic.    So I hope this can be passed onto his manager, sorry Adam and super thanks!   Jay  ... View more

I'd like to say a big thank you to both @Kate and @julia for helping us get better internet speed and a better deal than our existing contract. They both were really friendly and helpful and Kate sent an engineer out to replace the socket as she was unhappy with the internet speed and didn't want to renew our contract if the speeds were too slow . @Andrew came on time and was really good and just changing the socket nearly doubled our internet speed which was excellent. A couple of days later I called again and spoe with Julia who put us on the lowest price available imma=ediately and was very helpful so I am really happy with the service.  Over the last 3 years I have been suffering with severe long covid and my husband has had to take on lots of the jobs I used to do like the internet and he also wants to say thank you in general as sky made it easier for him to take over than some of the organisations he's had to deal with over the last few years! We did mean to fill out the post call survey but unfortunately the text got deleted so sorry for that!!!  ... View more

Krissy (from Leeds site) has been brilliant in sorting issues we experienced with the broadband installation.   Proactive, friendly, timely and lovely to talk to she is an asset to Sky!   Thanks Krissy!   @Krissy  ... View more

Every time I turned on my TV, it said there was not internet connection. My SkyQ box appeared to be working but I only had access to recordings and the TV guide. The mini boxes in two other rooms were not working at all.  I called Sky, thinking that I would need to organise a visit so the main box could be repaired or replaced.  I spoke with a lovely man called Constantine, who said that he could probably help me fix the problem over the phone and he did! I discovered that my recording box was 100% full so deleted many series I had recorded and the box was up and running again! He also talked me through connecting the other 2 boxes.  He was so helpful, knowledgable and patient. I was very pleased with the service ... View more

Just wanted to send a huge thanks to Matthew  who installed my Sky dish on our home move on Monday 1st August.   Turned up on time, was polite and very professional throughout the visit.  He was very careful in siting the dish and managed to almost completely hide the cable via a guttering downpipe so it's not visible from the garden and not a speck of dust or rubbish anywhere.   Very helpful in letting me know details of the wireless router and why I should avoid renaming the SSD.   The fact that he saw the Sky employee charity days as really positive events that he looked forward to (he viewed them as perks) speaks volumes of his work and personal ethics.   Absolutely top marks. ... View more

I am writing to express my profound gratitude for the outstanding customer service I received from Connie during our recent conversation. Connie demonstrated remarkable knowledge and expertise. She carefully considered my financial situation and found the perfect deal to suit my needs. Despite dealing with a bad throat, Connie went above and beyond, tirelessly searching for additional deals and discounts available to me. Her dedication and commitment to excellent service were truly exceptional. Before speaking with Connie, I had been waiting for a manager call-back. However, Connie's competence and helpfulness made it abundantly clear that she possesses the qualities every advisor should have. If every advisor were as knowledgeable and dedicated as Connie, there would be no need for anyone to request a manager. I strongly urge you to listen to the call and recognise Connie for her exceptional service. She stands out significantly compared to the other agents I spoke with, who unfortunately did not meet the same standard and were a waste of my time. Connie's extraordinary effort and customer-focused approach deserve reward and recognition. Thank you for your attention to this matter. Best regards, Rupinder  ... View more

I wish all staff who worked on front line customer services were as helpful and pleasant as Lydia at Sky.  Not only was she the most helpful person I had spoken to at Sky recently but she was extremely efficient and very pleasant. After coming off the phone I was not only extremely pleased with the outcome but also felt as though I had had a lovely discussion. Les A ... View more

We recently had a visit from a Sky engineer, Darrell M., to resolve ongoing issues with our Sky Mini box in the garden annex and the main box not connecting to the router.   Job No - VR046895501   From the moment Darrell arrived, he was incredibly polite and patient. He took the time to listen to what I had already tried, acknowledging my efforts and experience without dismissing my input. This level of respect and consideration set the tone for an outstanding service experience.   Darrell went above and beyond in providing exceptional customer service. He was determined to leave us with a fully resolved issue, and his commitment was evident throughout the visit. Despite encountering numerous hurdles, he worked tirelessly and adapted to each new challenge with reassuring confidence.   His extensive knowledge and passion for his work were clear, making him an invaluable asset to Sky. Darrell's expertise and dedication truly stood out, and we felt fortunate to have someone of his calibre assisting us.   If we ever require another visit from Sky in the future, we sincerely hope that Darrell will be the one to help us again. His outstanding service has set a new benchmark for customer satisfaction.   Thank you, Darrell, for your exceptional work!   Mike C and family, very happy Sky customers ... View more

Scott at kiosk in Rushmere is extremely helpful he is very pleasant and helps me with all my queries can't thank him enough.  ... View more

I would like to thank our Sky engineer Justin who visited today.   He thoroughly investigated the issue that we were having with connectivity and fully explained to me what appeared to be happening.  He took the time to draw diagrams of how the system works to highlight the probably cause of the issue.  Despite it being the end of the day, I felt that he geniunely wanted to ensure we had a proper solution before he went home.     On a personal note, we had an unfortunate encounter with an unpleasant, aggressive neighbour during Justin's visit.  (This was not a Sky issue, it just happened at the same time).  I would just like to express my gratitude for the concern Justin showed for myself and my son.  His support was much appreciated and was above and beyond his role as a Sky engineer.  I'd like him to know that the neighbour has now apologised for his behaviour.  I hope that Justin and his family have a lovely Christmas.  Thank you. ... View more

Scott has been extremely helpful today in craigavon. Service has been excellent. Really helpful. Explain everything to detail of the package we purchased.   ... View more

We have had a few issues getting our new fibre installation to our home, mostly due to miscommunication between Openreach and Sky. Shamise has been amazing, going above and beyond to try and help us get installed. Her friendly manner and efforts were very much appreciated and the Openreach engineer installed our broadband/phone/TV today and we are all up and running! Thanks are also due to Leanne who helped confirm our number ported forward OK and helped with diagnostics on our new connection when one room was too far to get the wifi signal. Both ladies deserve some praise and recognition for their phenomenal customer service! Lynda Donaldson ... View more

Hi, Thank you for giving me the best advice.I can;t remember your name but hopefully this will reach you 10/10 ... View more

Massive shout to Alan in Guest List for his brilliant efforts and help in the last two weeks. Such fantastic service. ... View more

I would like to really thank Ryan Evans in Glasgow who has been really wonderful in solving my broadband equipment and setup issues. He went above and beyond, making sure that things were moving as speedily as possible and checking in on a regular basis to ensure it was all moving according to plan. His dedication and care were very much appreciated on our end.  Please give this young man a raise, he sure deserves one! ... View more

I spoke to Lauren who is a customer service specialist and she was incredibly helpful and informative, breaking everything down in great detail, clear and concise! Extremely friendly, very professional and it was a pleasure speaking to Lauren who had gifted me an offer I couldn't refuse after I was considering leaving sky. I would like to thank her and I hope she gets the recognition she deserves. ... View more

A huge thank you to Mel from Sheffield. Her customer service was brilliant, she resolved our long standing technical issues even though it was an area outside of her field of expertise. She was the first agent to treat us like humans, showing empathy and excellent problem solving skills. She rang back when promised and is an excellent ambassador for your brand! After 22 yrs with Sky we were the closest we've been to leaving - but Mel saved the day (and my sanity!)  ... View more