Send Thanks to Sky

Anonymous · ‎04 Jun 2018

I can honestly say this is the first time I've gone out of my way to give good feedback but it is so well deserved! I spoke to someone on the phone today and he was so helpful, I was unfortunately cancelling my broadband but the process was so easy and simple - not like I have had with other providers! And I had similar great experiences when setting up my broadband too! Really impressed with the service at all stages and I will definitely be coming back to Sky in the future! Honestly couldn't fault the staff or service from start to finish, 10/10 - thank you!

Anonymous · ‎02 Jun 2018

Just wanted to say a massive thank you to the gentleman working at sky who just solved our broadband problem! After lots of engineer visits it’s now hopefully sorted ! Fantastic work thank you 😊

Mr+Gordon · ‎31 May 2018

We were really pleased with the professionalism and support from Mark and Glenn from Chesterfield, who came to fit us a sky qbox on 25/05/2018. There time management was prompt, friendly service, reliable and would highly recommend. Sky is now working perfect and we can access it on multiple apps! Many thanks Ryan Gordon

Waterfall · ‎31 May 2018

Great day at Lords Cricket - thank you.

Anonymous · ‎25 May 2018

I would like to give the biggest thank you in the world to EMA57 at Sky today. I have never felt so reassured and supported, she went above a beyond all i could expect - i dread the thought of calling up a company and asking for help, because im sure we all know that 99% of the time they dont really care or just turn you away! But my views have changed completely, restoring my faith and Sky being my best experience with any company i have ever dealt with. Thank you again. If there is anyway this could be passed on to her manager i would be more than grateful, an absolute star and pleasure to have on the phone.

Anonymous · ‎23 May 2018

After speaking with a member of your team yesterday for around 40 minutes on the phone while we worked out a new plan for my parent's and aranged for myself to take charge of my now poorly father's sky account. The Gentleman called Paul was superb in his gentle manner, extremely sensitive to my mother and father's situation . Although this was a long phone call it was one that had to be made sooner or later, I am sure without doubt that all your staff are given this 5 star training but on this day my mother and I are truly grateful that it was Paul that answered my call. Many thanks to Paul

A2the+K · ‎21 May 2018

Just wanted to say a massive thank you to the adviser that I spoke to on Friday (around 15:00). Extremely helpful and made me feel like a valued customer. A real credit to you guys, unfortuantely i can't remember his name.

Jasonmg · ‎20 May 2018

Sky need to make it easier to pass on our compliments to their team members. On the 10th May 2018 I spoke with Jackie who works within the retentions department. I've got to say if it wasn't for Jackie I wouldn't be sat here watching Sky on my new Sky Q box with an 18 month contract. Jackie was excellent! Whilst she did everything she could for me we had a great chat... she made me feel like a valued customer. Please pass on my thanks to Jackie and I hope her Service is recognised by Sky in some form. Thank you once again Jackie... I hope you had a great holiday.

Elsiemary · ‎20 May 2018

Today 20th May 2018, I ordered a new iPad from you. Sam helped me so much and was very pleasant and did not mind the numerous questions from an old lady. He was patient and well informed and passed the time of day with me as well. He had excellent customer service. I was transferred to Alison for some updates and she helped me and explained everything to me in a manner that I could understand. Thank you to both members of your staff. A credit to your company. Thank you Linda Askwith.

Anonymous · ‎20 May 2018

Hello, I somehow lost my connection to the live chat, but I really wanted to say thank you to Rob who helped me out today on getting the best deal for my Sky TV package. He was really helpful and also really funny! I hope he enjoyed the virtual chocolate biscuits that I had promised him! Thanks Rob!

Anonymous · ‎14 May 2018

On Thursady 10th May a Sky Engineer (Julie) attended to our home to repair our Multi Box viewing, which had stopped recieving a satilite signal. She was here spot on time, remained for over an hour but provided an excellent service. She had a polite and professional manner, which enharnced her knowledge base on what to provide the customer. Thank you for a Firsrt Class. job Many Thanks.

pat+and+charlie · ‎12 May 2018

Me and my girlfriend would like to thank steven from the cancellations department and George (unfortunately unsure of what department he worked on). After what was a frustrating first couple of weeks after joining sky (mainly down to confusion) these gents and their managing team definitely made up for it. They are a massive credit to sky and retained customers that were otherwise going to leave, but due to their friendly and professional customer service this thankfully wasn't the case. Faith has been restored, thank you.

Anonymous · ‎11 May 2018

I have recently switched over to Sky after a terrible experience with another provider. I would like to say a massive thank you to Danielle who set everything up for me over the phone she was so lovely and a joy to speak to, also I would like to thank Christopher the engineer who done my installation, again another great service. He explained everything for me about using my new sky equipment (I’m terrible at trying to work out how to use remotes and things!!) I have heard from other people about bad experiences they have had with Sky but mine couldn’t have been any better! These 2 are a credit to Sky. thank you again for all your help

Lorraine123 · ‎11 May 2018

Dave <removed> the engineer arrived on time very polite and helpful and full of information about Q . very nice member of sky team Mrs bourne Moderator Note: removed personal details.

Anonymous · ‎09 May 2018

I'd like to say a very special thank you to Ryan for assisting me yesterday 08.05.18. I was very stressed about moving home and needing to cancel my subscription. Ryan was most compassionate and helpful in resolving my issue. Please trace back the call because i'd like to know this compliment goes to him. Thank you Ryan, you're a diamond and I wish you all the success in life.

Ashleyy · ‎07 May 2018

Been looking for a way to say thanks to one of the engineers that's not just done one house but also done my home move aswell. His name is David S****** (don't want to quote his full name) his attitude is amazing and super friendly every time he comes to do the job. Defo makes me like sky that bit more when all I've had is problems.

Anonymous · ‎05 May 2018

Hi, Yesterday my friend and I were stranded after her tyre blew out, I replaced it with the spare only to find the spare was flat. Lots of traffic passed, no one stopped except for one Sky engineer. He pulled over, asked if he could assist us, and produced a pump, he then backed his van up to ours and proceeded to inflate the spare tyre for us. Not only had he rescued us, he also followed us back into the main road. I feel he really deserves some recognition for his kindness. This occurred yesterday on the Stockland seven mile straight, we would have still been there had he not stopped! His name is ‘Peter Rattew’ I asked for his details and have the following: FS3336 L0804 team leaders name: Dave Westcott! Please thank Peter for us again. Best wishes Carla Lorenzo Sent from my iPhone

Anonymous · ‎03 May 2018

We spoke to a chap named Andrew this evening and I just wanted to say how awesome he was. Only time will tell if he’s fixed the issue but he was such a friendly , helpful guy I can only say that this has (for once) been an enjoyable interaction on the phone. Top marks. Take care of him, he’s a credit to your organisation.

Anonymous · ‎01 May 2018

Had a few bad experiences with the SKY team when I rang. I rang for something and wasn't listened to or was told one thing and they did another etc. Quite frustrated until I spoke to MARK in the VALUE team. on 1.5.18. He actually listened and didn't speak over me which was nice for a change and we ended upwith a mutual agreement. Nice to speak to someone who can listen, help and speak in that kind and proffesional manner. Appreciate the help Mark.

Teresa1411 · ‎29 Apr 2018

I would like to send my heartfelt thanks to Sion in Cardiff who spent hours trying to rectify a very disgruntled customer (me) on Saturday 28th April. I had spoken to an advisor earlier the same day who told me I couldn’t downgrade my tv package because I was tied into a contract. Sion, not only downgraded my package but also secured a lower deal than I expected. She was extremely apologetic for the incorrect information passed on to me earlier in the day and when I asked for her name she initially replied saying that my customer satisfaction was enough thanks for her. I insisted and she did eventually tell me who she was. Please forward this message on to her and her line manager. I have never had such excellent service and she is a credit to your company.

Haggis0307 · ‎27 Apr 2018

Wanted to send thanks to Stephen on the service support 2 channel on Facebook messenger for sky. He was absolutely brilliant helping me sort our home move! So helpful and friendly and answered all my questions. A credit to Sky! Thanks, Stephen.

bichon2005 · ‎26 Apr 2018

I am writing to say how delighted I am with the service provided from Matt Birchall FS6776. Matt came to resolve the problems I was encountering with the SKY Internet. Upon arrival, Matt was very pleasant, friendly and efficient. He explained to me what the problem was and what steps he was taking to rectify the problem. Matt telephoned the relevant centre and advised me accordingly. I hope Matt receives the recognition he thoroughly deserves and would like to thank him. Darilyn Riley

Stop+It · ‎23 Apr 2018

Hello everyone. I'm going to post my leaving message on the VM community in a bit, (not posted here as this is a feednfee thread for Sky, posted on the SkyQ board) to highlight what sort of service level causes a customer to jump ship. Until now I've been semi loyal to VM with only 2 years of using Sky between 2007 and 2018 with VM taking my custom for every year otherwise. However, multiple issues, leading to a formal complaint that hasn't been even properly addressed by the team who I complained to has led to this. However, neagtives out of the way, I'd like to open with some praise. The call handler who welcomed me to Sky, called back when they said they were going to (VM take note!) and treated me with care and listened to a pretty specific set of requirements and even promised to take the issue higher unprompted. As my Sky Account is now to be linked to the upcoming account, if the forum team here want to trace this back to the handler and give positive feedback to their managers, please do so.

Anonymous · ‎22 Apr 2018

Hi i had 3 conversations with a skyhelp agent named “tony Anthony” to say he was professional and helpful would be a complete understatement.this man put himself into my shoes in the mist of this we had a conversation he had shown genuine interest and concern for as long as I have been with sky this agent has been by far the most professional at he’s job and that goes for any customer service.. I’m hoping this makes it to the manager above him a absolutely true gent. Once again agents name was tony Anthony,I hope this makes it to he’s manager or if anyone can point me in the direction of where to leave agents feedback would be appreciated.many thanks

Kirstymtelford · ‎18 Apr 2018

I really need to thank two guys Who dealt with my queries today, Jamie and caolan. jamie, you not only went above and beyond for me today you did it, with what I can only describe as amazing customer service skills. You, Jamie are an asset to sky. You have changed the bad experience I had with the customer service at sky, to an exceptional one. I really hope that you get the recognition you deserve. P.s I’ll def be going with sky mobile! Caolan, you assisted me with some seriously complicated sky online stuff. You did this professionally yet very friendly and I thankyou for that. Again I hope you get some recognition for your efforts. Please make sure these agents get the feedback they deserve! X

oj01 · ‎17 Apr 2018

Just wanted to say a big thanks to Linda in Customer Services and Maria in Retentions for sorting me out with a better Sky Package this morning. Made me feel like a valued customer.

saporito · ‎13 Apr 2018

would like to say a big thank youto the sky engiineer(Ross) who fixed my sky box on wednesday highly recommended Regards Bernard

Anonymous · ‎12 Apr 2018

I take this opportunity to say a big thank you to Srinivas and Ivan at the Milton Keynes sales desk. They were both very helpful in helping me choose the right product without resorting to any pressurised sales techniques. The 'rope team' comprising of Benjamin and Chris, who did the installation were also excellent in executing their task.. They wore overshoes inside our house to protect the carpets etc. and my wife was impressed. The only minor disappointment was the failure by installation engineer 'Ryan' to turn up to a previously agreed appointment and no explanations were given for the same. However, my overall experience in my dealings with Sky has been a pleasant one - especially with the assistance of Srinivas, Ivan, Benjamin and Chris.

Bismark11 · ‎11 Apr 2018

Been having problems in mornings when switchin on Sky Mini Q Box. Just spoke with Ian in tech support he was brilliant polite and very knowlegable nothing was to much bother he reckoned i was lising ip address as machine was in eco mode swithed it of and put it in active mode wow what a difference give that lad a pat on back superb service ghanks again

Anonymous · ‎08 Apr 2018

Please thank Michael and Lee for their work on installing Sky Q over the Easter weekend. They came back and carried on with a complicated job until it was resolved and were pleasant and courteous at all times. Please note no follow up email appeared automatically as expected asking me to do this. [removed]. I give them 9 points. Please check your surveys/follow-ups in future as you are losing feedback. Have you got my hotmail address, my freeserve one is obsolete. Thanks. Pat. Moderator Note: Personal info

Lorraine58 · ‎07 Apr 2018

Many thanks to engineers Chris{F56333} and Paul {F56872} Excellant service. Thank you SKY

WAYNO5 · ‎04 Apr 2018

Sky tv is a great product. It would be great if after watching a program I could send a link to a friends Sky Box and recomend a particular program. They would need to be a Sky customer though.

The+Brades · ‎01 Apr 2018

I would like to send a big thank you to Ann from your customer services department, who after a visit from an engineer, a cancelled installation appointment and a very intense phone call with a different person from your customer service (apologises to the guy who had to listen to me venting my frustrations!) manage to get sky tv working at our new home! I was really disappointed with sky’s installation/ home moving service and even cancelled all of my sky services in frustration. Ann had the time and patients to talk me though a temporary set up until an engineers appointment can be rebooked. I look forward to a follow up call on Tuesday and hope it will be as friendly and informative as the last! Thank you very much Ann.x

Anonymous · ‎30 Mar 2018

Hello there, Yesterday around 1945, I had the privilege of chatting to Hazel in regards to my Sky bill. I am preparing for the future, wanted to save some money and called the team in Livingston to see if I could reduce my bill in any way. Hazel was incredibly patient, warm, engaging and looked into every detail of my account. My new package now reflects my individual viewing needs, sees me with upgraded internet speed and, because of the VIP element, I didn't need to pay for activation or new kit. My monthly bill will be considerably less moving forward and I truly believe Hazel went above and beyond to help me save money which is a very emotive topic. Every little helps as they say! I know working in a call centre is a hard job (I used to recruit for you) and Hazel really is a huge asset to the company. I am beyond delighted with the service and felt it important to share my thoughts. I would be extremely grateful if you could pass my feedback onto Hazel directly. Many thanks, and happy Easter Anne Longmire 30 March 2018

srob55 · ‎28 Mar 2018

Hi Called Sky to day to change part of my TV package and spoke to Joshua who was really helpful. I mentioned I was going to change my broadband and he said to talk to customer retentions first before I made changes to TV and put me through to Arbaz in CR who was brilliant! I wanted to give immediate feedback in the survey but it didn't connect so hopefully it can be done through here. He took me through my TV package and saved me money and then sorted out sky fibre for me at a good price. I have been a customer of Sky for nearly 20 yearrs and this was recognised right at the beginning of the conversation. Arbaz also pointed out the different deals I could get by committing to a contract and those I could get without committment. At all times he stressed that nothing would be difficult and that he would not try to sign me up for products I didn't need. I felt he was very fair in his approach and receptive to my needs as a customer. He was one of the best agents I have spoken. Excellent service from him.

JR125 · ‎27 Mar 2018

I have had multiple difficulties with my internet connection over the last few days and Lesley from the Broadband Technical Team in the UK dedicated over an hour of her day to try and help me resolve the issue from several fronts. Although it resulted in an engineer being called out, I could tell that was deeply vested in the situation and was going to all lengths to satisfy the customer and I believe that she should be recognised for that effort. Jeremy R

Anonymous · ‎26 Mar 2018

On sunday 25th march i had a engineer out to install my new sky q box. I just wanted to say thank you to Michael for being so friendly and helpful. He even took his shoes off at the door which I thought was very polite of him stepping into my new home. Thank you for such a friendly service!

JoH50 · ‎26 Mar 2018

Massive thanks to Emma at customer services (18.10 on 26/3/18) who has sorted out some probles that occured with my account. Polite, friendly, efficient and most of all a happy outcome. So nice to have things made easy. Thank you 🙂

Anonymous · ‎23 Mar 2018

Please can you pass my Thanks to Charlie in homemovers. What an asset he is to your company. please pass on my thanks

Anonymous · ‎22 Mar 2018

Hi, I spoke to a few of your agents today but two really stood out they went the extra mile to resolve my issue. Their communication skills were fantastic they where both exemplary examples of excellent customer service agents. They where resolution and customer service focused. They where professional and personable. I don't usually go to the effort of making such remarks but I really felt their service needed to be commended. Thanks a million to both Ryan's I spoke to today, you really restored my faith in excellent customer service

Katkiss13 · ‎19 Mar 2018

Dear Sky Team This early evening I spoke to someone in telephone support who I believe was called Carol (although I might have misheard!!). I was changing my address details and booking an engineer. She was super friendly and we had a great chat while we sorted it all out. Her freindly and easy going character made our long phone call much less tedious than it could have been. Theses days people are so quick to moan and seem to have an inability to praise and say something positive even if all you get is a laugh or a smile. So Carol (or ? If I have got your name wrong) I’m am very much hoping you get to drink a lovely cocktail on a fabulous warm holiday this year. You like all working mothers truly deserve it xxxxx

Anonymous · ‎19 Mar 2018

Just moved from BT to Sky for phone & broadband following insane price increases of 8% last year and 25% in January. Was expecting a difficult transition but no, none of it. Sky service was all working shortly after 9 this morning. Such a different experience from last supplier who, even now I've left, continue to be unhelpful. Thank you Sky, an excellent start.

Christopher+McC · ‎17 Mar 2018

Hi. I recently had help from a sky employee who helped me arrange a replacement broadband router who was very helpful. I didn’t receive the feedback invite but credit where credit is due. Too many people run people down. Chris

Anonymous · ‎16 Mar 2018

I Just spoke to someone called Mark in the broadband cancellations department. I must say he was extremely helpful and an absolute delight to talk to. He is an asset to your team. I recently find myself in a position of having to talk to lots of CS teams from different companies, this is the best CS I have recieved in a long time. Not only did Mark help me sort out a better deal, he also introduced me to sky pay monthly contracts and was very patient while I tried to find out whether it was possible for me to change contracts yet. I hope this feedback gets passed on to him and he is rewarded somehow for his excellent phone manner and CS skills. Best wishes, Victoria.

Anonymous · ‎15 Mar 2018

Due to have Sky Q TV installed tomorrow (Friday) and had the confirmation email of a pm visit from the engineer I requested when I signed up. Received an SMS telling me the engineer would be arriving 9am. No option online to change this so had to call customer services. The person in India was very polite but could not seem to grasp the fact that nobody would be at home am. In his favour, after much frustration, he did eventually put me through to Sky Q tech services in the UK. I spoke to Andy Smith who was fantastic and dealt with my problem. Even gave me an exact time when the engineer will arrive. Fantastic service from Andy and a big thank you to him. My partner wanted to cancel the whole deal including the fibre broadband we also ordered. Said the hassle getting through to speak to someone and then the hassle getting it sorted was not a good omen for future problems. Andy has restored our faith in Sky. Your automatic customer service helpline sucks. Got stuck in a loop telling me to go to the website to change my appointment time for engineer visit. No option to do it though. Ditch the stupid auto system and just let us get through to a person who understands the problems we get.

Anonymous · ‎13 Mar 2018

I would like to say thank you to Darren for his helpful, positive and very polite attitude in answer to my questions (regarding Sky broadband signal in NR31 area) during the conversation over the phone tonight! I will recommend Sky services on basis of my continuing positive experiences as a Sky customer over a good number of years. Kind regards Olga Stubbs

Anonymous · ‎12 Mar 2018

we have just had a dish and our box re adjusted at our new address. the engineer was C hris who was not only very helpful with all the information about the set up but was very respectful towards our property wearing overshoes in the house. his manner was very pleasent . a real good advert for SKY engineers.

lisauk7 · ‎08 Mar 2018

I would like to say a massive thank you to the sky engineer who come and helped me today he was called leigh. He went above and beyond to help me resolve my problem. Listened to me and found there is a problem when the other 4 engineers who have come to me have said no problem found and wasnt interested. This guy deserves to be rewarded he is an absolute credit to sky and restored my faith in sky! Id love to hear he got praised by sky and they aknowleged my compliment to him! Thank you leigh!

Bismark11 · ‎05 Mar 2018

To the broadband team have had problems with Sky q and mini box for weeks. Contacted Sky got through to team that sorts problems guy called Garry talked me through stuff. we found booster had not been working for weeks he talked me through what to do he was BRILLIANT this guy deserves praise know end on his knowledge 5* service friendly polite and knew what he was doing WELL DONE SKY TEAM

PaulGSmith43 · ‎05 Mar 2018

I wish to thank Sky for their very quick response when I had a problem accessing some channels that I had paid for. They passed the problem to the Manager and it was quickly resolved

Anonymous · ‎01 Mar 2018

I have just used the sky chat online and it would not allow me to submit my feedback. It was a great service and my service adviser nishant was very useful. Great service

Anonymous · ‎28 Feb 2018

I was transferred through to a lady at 7:30 pm today who was super. I can't remember her name and unfortunately I didn't agree to the survey the second time as I had been cut off from my previous call due to the cold weather and was anxious to get through. I made a bill payment and changed my DD details. She was so friendly and chatty and I felt I needed to send this message as I couldnt complete the survey at the end of the call. Her customer service is 10/10, I'm sure her name began with M, shes from Derry, but may live in Letterkenny, and I would like this feedback to be sent where it needs be. Very happy with the service.

Anonymous · ‎28 Feb 2018

Hi, Just a quick thanks to a lovely lady called Faye who I spoke to today at about 3pm, her patience and determination to help me out went above and beyond, cheers Faye your a star 👍

JJ1 · ‎23 Feb 2018

I have to say thank you to Sky Firstly for their fantastic Golf coverage with the best commentators by far on TV. Sarah and Nick are brilliant. Wayne, Rich and Butch are so knowledgeable. secondly Cricket coverage is outstanding and the best commentators anywhere. Thank god for Sky’s coverage of golf and cricket.

kath1234 · ‎23 Feb 2018

Changed to sky mobile. Craig was so helpful. Nothing was too much trouble for him and my changeover from Vodafone went very smoothly. Been with them for about 25 years so I wanted to keep my number. No problem, all done. Thanks Craig.

Anonymous · ‎23 Feb 2018

Hi, I just want to say very very thank you to Earl he was my adveiser in Huddersfield Kingsgate to set me up with a new contract with sky Q. His ID is 056819, I give him a 10 for his perfect help and setting up Sky Q deal. He was patient, friendly and accurate. Plesase make it happen that he recieve his feedback, I promised. I would. Also too Dave the Sky engineer who was here today to install Sky Q. He was also patient, friendly and accurate. I give him a 10 as well. Thanks to both of them for there assistance. Kind regards El 12

CliffHodson48 · ‎15 Feb 2018

on tuesday13th feb an engineer came to me he was called trinity (fs4078) he was absolutley 1st class changed my sky q box explained everything inclludng about sky vip and checked my mini box found it wasnt getting a proper signal so fitted a booster box he was a credit to your company 100% 1st class he can come again anytime Cliff hodson

Anonymous · ‎10 Feb 2018

Never recieved a survey to give feedback but i would love to give thanks and positive feedback to kerr and meryl they have been amazing and very helpful and deserve a bonus in there commitment to making sky customers happy and i felt they went above and beyond to make sure i was happy in moving my sky and broadband to my new house. Thankyou so so much

Woro · ‎07 Feb 2018

Thanks Cathay for all your help superb service

Anonymous · ‎30 Jan 2018

i would like to saya big THANK YOU to a Scottish man named DOUGLAS i spoke with regarding my upcoming change of address. He was calm, efficient, helpful and sorted all the issues. Nice one.

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