Send Thanks to Sky

We have been having some real issues with the satellite reception as in not getting any. After going through all the questions to make sure it was not something basic an engineer was booked for 2 days after my call . He arrived early today which was great. Took one look at the satellite and knew exactly what the issue was. There was an old style receiver box on the dish that was full of water. He replaced it with a newer one that immediately fixed the issue. He could have left it at that and we would have been happy. But he then looked at the satellite signal strength and said it was  bit low -it was only 10 -  and then checked all the cabling from the dish to the box. He said it was a bit old with multiple joins, so he just ran a  completely new cable from the dish to the box . I should point out that the dish is on one side of the bungalow and the sky box in a room on the other side. So it was quite a run of cable. He sorted it all out and the satellite signal went from 10 to 60 . Very impressed that he took it upon himself to do a very high quality job and take the extra care he did. Its a pleasre to have people doing work that take sucha genuine pride in what they do. ... View more

Hello  I was booked in for sky broadband to be installed on 3/12/25.  Unfortunately I had been admitted to hospital with viral meningitis and was seriously unwell, so it was husband who was at home for Scott's visit - it's normally me who oragises these things . Scott was thorough and efficient and very personable.  He was concerned over my welfare and my husband was singing his praises.  I was discharged from hospital a few days later and came home to a parcel with my name on. I opened it wondering what I must have ordered - as Christmas is approaching I wondered if I'd lost track of my present buying! I was so surprised when I opened it up to realise it was a get well gift of chocolate for me. A lovely selection full to bursting! I then read the card inside and it was from your engineer Scott. Wishing me well with my recovery. This made me cry, that someone who was just "doing their job" really has a heart of gold and was so caring.  So thank you Scott! I really appreciate the gesture and your kindness. Positive vibes all the way to aid my recovery. Please ensure he is thanked and the message gets to him. I wish him and his family all the best! He really is an asset to your company. Thanks again, Sarah W       ... View more

I spoke with Jay on the phone on 04/12 who helped me upgrade my package to a Sky Glass package. He was extremely helpful and explained things in great detail for me. He managed to also get me a good price which i really appreciated. I had spoken with someone earlier who was not as helpful so i am glad i called back another day. Great experience and i wanted to say thank you him for helping me and being so patient! ... View more

I want to send out a massive thank you to AJ (Arjun) from the customer loyalty team! I've had an issue with Sky, which started over a year ago and has had a domino effect that has resulted in poor customer service and no resolution.  However, I spoke to AJ and the issue was resolved very quickly. AJ was both professional and friendly, and truly listened to my complaint. If there were misunderstandings on my side, AJ carefully, and respectfully, explained things so that I understood. When necessary, AJ escalated to management on the call and constantly provided updates (instead of leaving me in the dark like previous call handlers).   AJ is a great asset to the team and our conversation was delightful. I finally felt heard.   Thank you, AJ! ... View more

Wanted to take my Now broadband with me to my new home but was fortunately connected to Sarita who was really helpful and patient. Sarita explain all the details I needed for moving forward with Sky full fibre instead, and am now signed up with Sky.   Wanted to give her full marks for her customer satisfaction survey but I must have hung up too soon.... 10/10 customer service! Please convey my thanks to her! ... View more

My sky q box and two mini boxes kept shutting  down. I managed to get a visit from a lady sky engineer. I don't have her name, she was great! Can I please somehow thank her most sincerely for sorting the problem. From: Ravenshead Nottm area ... View more

I would like to send a Big thank you to Jan who  assisted me on Sunday and then again on Tuesday.  Jan was simply amazing.  This was the best customer service experaince I have ever received from any organsaiation.  Well done sky what an asset Jan is to your team.     ... View more

I was trying to work out the best possible deal for SkyTV and a customer rep by the name of Gunwanta was super helpful. She helped me work out the best possible deal and help me finialise it all within 15 minutes. She also gave me a summary of all costs etc. 10/10 service  ... View more

I spoke to Mubashir on 29th November to discuss my Sky TV package and whether to renew.  I was contemplating not renewing or downgrading my package, but Mubashir was able to find a deal for me that meant I renewed my package and also signed up to Sky broadband because the overall deal actually saved me money. I don't appear to have received the feedback email, but wanted to reach out to make sure he was recognised for his help & professionalism.  ... View more

We visited the sky lounge before Gladiators. Justina greeted us and noticed that my family of 4 weren't sat together. She went away and got seats all together. She was kind, warm, friendly and helpful. Thanks for enabling us to sit together and have truly great pre-mas gathering!  ... View more

Peter from Bulgaria helped me through the process of resetting broadband connection and apps in such a patient and friendly manner. He was extremely professional and despite process taking some time he never rushed me or made me feel silly with the questions I was asking. He gave excellent customer service. ... View more

I would like to say a big Thank you to Stuart in the Glasgow office who dealt with my enquiry last night. i have been a Sky  customer for over 30 years and felt Stu dealt with my enquiry professionally and respectfully 10/10 ... View more

Was served by Mir in Bulgaria this morning who made a 1+ hour call feel like 10 min! Outstanding professionalism and warmth - really left a lasting impression on me (thank you Mir!).  ... View more

Thank you Scott for your excellent service today  You fixed my WiFi issues quickly and efficiently regards John ... View more

I would like to give a huge shout out to Sanket ( I believe in the technical team ).    After many weeks of phone calls and emails Sanket has restored my faith in Sky customer support.    I think a lot of your team could learn from his customer service skills.    He resolved my issues even though it was not his department as I was transferred to the wrong team.    Huge thank you 🤩  ... View more

both came in to my home under the agreed 2 hours window. They introduced themselves and did a wonderful job on increasing a quite low speed at my home and my office.  The visit was from Nick and Angela and they came in on 26th of November between 8-10am in Milton Keynes   THANKS BOTH! ... View more

I wanted to take a moment to express my sincere appreciation for the exceptional service provided by Lori Hilton today. After Sky had inadvertently cancelled our contract, we were left with limited access to our services and spent two days being passed between departments without any resolution. It was an incredibly frustrating experience — until Lori stepped in. From the moment she took ownership of the issue, Lori demonstrated remarkable patience, genuine care, and outstanding diligence. She personally liaised with multiple teams, kept me fully updated, and made sure every aspect of the problem was resolved. What truly stood out was her commitment: she didn’t just promise to follow up — she actually did, calling back to ensure everything was working as it should. Lori turned a very stressful situation into a positive one through her professionalism, empathy, and determination to help. She is an absolute credit to Sky and a shining example of exceptional customer service. Thank you, Lori — you made all the difference today. ... View more

This is to say a HUGE Thank You to Laurie who is in the Retentions Department. I called to check out my contract & see if I could get a better deal & price on my current package. She was amazing, listened to me & then did her best to get me a better deal. So very polite, friendly & helpful, I was really pleased with her handling of my query & her expertise. ... View more

I was having problems solving an issue with my router, and trying to disable the wifi. After hours of trying myself, I decided to call the customer support line. I had, and I dont say this lightly, the kindest and most helpful customer service person ever. I believe her name was Stephanie (I really hope I'm remembering her name correctly), and she deserves the best. Sky are very lucky to have someone so friendly and helpful on their team, and I cant say enough kind words about her. My issue was solved within minutes, and I am very thankful for her help.  I want to wish her a great rest of the week, and for her to know she's the best. ... View more

I can't quite remember her name but I spoke to a lovely Irish lady on the phone who was very helpful and friendly! Thank you very much.  ... View more

I just wanted to say many, many thanks to Randip Sangha. We wanted Sky broadband. We rang him via my mobile phone, and I told him I was disabled. He was very patient with me and my mum, and he explained all about the different subscriptions. He did all that we asked for, and he explained it all in an easily understandable way. His manner was very respectful, and to both of us, I would give him 20 stars out of ten. I always feel it hard to speak to people on my mobile because of my disability, so I would highly recommend him to talk to if they find it hard to talk to people via the phone. He puts you at ease again. 20:stars out of ten. I wanted to express my sincere gratitude to Randip Sangha. We were looking for Sky broadband and reached out to him on my mobile. I mentioned that I am disabled, and he was incredibly patient with my mum and me. He walked us through all the different subscription options and did everything we requested, explaining everything in a way that was easy to understand. His manner was very respectful, and I would give him a perfect score of 20 out of ten. Since I find it difficult to speak on the phone due to my disability, I would highly recommend him to anyone who struggles with phone conversations. He puts you at ease again. 20:stars out of ten.      ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️           ... View more

Ikran helped sort a great renewal package for my Dad who unfortunately suffers with Dementia which has changed his viewing habits. She was very kind and understanding, and saved us money too! ... View more

I want to send a massive thank you to Craig who I spoke to on Friday 21st November at around 18.30. He calmed me down straight away as I was angry when I rang. He explained everything to me so clearly and sorted the mixed up with my new email address. He was so kind and understanding. He is a real asset to Sky and I really hope Sky know this. Please pass this message onto him. As I wasn't aware the survey expired after a day. Yours Sincerely  Jenny Sargeant  ... View more

Hi Sky team,  I would like to thanks Olly for sorting out the problem of upgrading sims it was really generous of her that she went through the all contract briefly and ensure that all the information in the contract was right regarding the payment price of monthly contract sims! Also, that she stayed on the call whole time while she was organize the contract and ensure that I could see the correct payment detail on the Sky app.  Therefore, I would like to say thank you so much for her help and support 😊😊!  Thank you,  Harpreet Kaur  ... View more

I spoke to advisor Tabassum on 21st November. I believe she is based in Bengaluru. She was extremely professional and polite, quickly resolving my query. She also provided helpful guidance and suggestions regarding other devices. Overall, her communication and customer service were excellent, and I truly appreciate her assistance. ... View more

I'd like to pass on my thanks to Touseef (I think that's how his name is spelt). He ambushed me in the Trafford Centre on the 23rd October and convinced me to take out a Sky mobile contract.  I'm pleased with how easy the transfer process was and am very happy with the vaue for money the contract represents.  I have to admit I usually try to dodge salesmen but he was engaging, and I must have felt a bit bored(!) On the evidence of my short interaction, he's an excellent representative for Sky  - informed, helpful, friendly and not in the least bit patronising.  If I needed a salesman for my business, I'd certainly try to poach him!  Please pass on my thanks - top bloke! ... View more

The sky engineer that came to mine yesterday was lovely and he fixed the sky for me.he was courteous and very friendly  Sunderland area  ... View more

I just wanted to express my thanks to Marie form Sky who was fantastic and sorted out my issues which have been ongoing since July. She was absolutely fantastic! and deserves a huge bonus or a wage increase, for her kindness, Understanding and helpful nature. Thank you so much and i hope you have a brilliant Christmas. Many Thanks John ... View more

The engineer was initially booked  in between the hours of 0800 and 1300 on the 20/11/2025. However we received several updates and  had messages reducing the window and he eventully arrived at approx 10.00am. His name is Lynden from the Chester area and he was most efficient and professional in the way he tackled the job and explained the updates  that  the replacement unit offered.        ... View more

Thanks Surag for all your help today in renewing my contract for the next two years . You were polite and extremely helpful. ... View more

Just spoken to Godfrey in the cancellation team, as we need to end our Sky Stream subscription to cut household costs (arrival of our second child forced it!). He was fantastic to deal with, helped me through the process in a matter of minutes and was able to have a great conversation about being a father - four kids under 7 sounds like great fun - as we did. Genuinely one of the best CX experiences I have ever had. ... View more

Bradley at the Bluewater Sky store went above and beyond. He was incredibly friendly, patient, and knowledgeable about all the products. He made everything so easy and was genuinely helpful throughout the whole experience. This is the best customer service we’ve ever received from Sky. Thank you, Bradley! ... View more

Had to get help sorting new phone out yesterday went to merryhill saw Oliver and steve great service from them , both were great , patient and friendly with the situation .  after nearly an hour got it sorted out for me  it's great to get this kind of help just excellent ! Thanks Oliver & steve !  ... View more

My Internet went down at 4.30 the other day and by 10.00 am an engineer was at my door. His name was Mark and he soon discovered my router needed replacing which he did. He had to be one of the nicest people I've met and I just wanted to thank him for his service  ... View more

My date for full Fiber was booked in but engineer got the date wrong. On the back of this my broadband was off for 10 days. After going round the houses talking to the Indian call centre I finally got Rae from Scotland. Wow she followed up, corrected all the information added to your system which was wrong ( entered from your Indian call centre ) organised open reach to come back out and then watched the status of what was happening then phoned me up to ensure all was well. I would have left sky if it was not for her. Keep these jobs in the uk, people understand and there is no language barrier. However Rae is a diamond and should be rewarded just Fab Keith Chandler  ... View more

For. the attention of the Manager at the Sky Store in The Bullring Centre, Birmingham.   I wanted to take a moment to thank you Omar, for the outstanding service he provided at the Sky Store in Birmingham today. He spent around 45 minutes helping me with the issues I was having with my eSIM card, and throughout the entire process he was  polite, courteous, and went out of his way to explain eSIM processes, reactivating the SIM for me. His professionalism and commitment to resolving my problem were great example of how customer service should be delivered. I appreciate the time you took to make sure everything was working properly before I left.   Thank you from a happy customer   ... View more

Jordan came to our new property today to set up our new sky dish and get us connected to the tv. He was brilliant and nothing was too much of an ask. An asset to the company! Thanks again Jordan  ... View more

Hi Sky, I just wanted to share some really positive feedback about one of your engineers, Jamie, who visited us today. He was honestly the most helpful and knowledgeable person we’ve ever had around — an absolute credit to your company. If all Sky employees were like Jamie, you’d never have a single customer issue! He was fantastic from start to finish and really deserves some recognition. Thanks again for sending such a great representative of Sky! Best, Nicki ... View more

We switched from Stream to Q on 22nd September.  The two engineers,  Paul and James, were superb. Friendly and professional,  they kept us fully informed throughout the whole installation process. Well done guys , you are a credit to Sky 5* ... View more

Lee at Sky covering Godmanchester area was fantastic!  He has done some work at old houses and now our new house and every visit he is professional and goes above and beyond every time.    ... View more