How To Send Thanks To Sky

[Anonymous]

Spoke to someone called Max on 28th Nov to sort out an issue with an order placed through Carphone Warehouse and he was so great I ended up placing the order directly with Sky instead. He was so helpful and I wish I knew how full name so he could get some proper recognition.
Also the engineer who came to install my Sky TV was great, I think his name was Kieran. Polite, friendly, professional, knew what he was doing, did the job quickly, explained everything very well and set everything up perfectly with no problems.
The installation of my broadband was a joke however and I spent £34 on phone calls to your call centre because no one else seemed to know what they were doing and it seems Sky and Openreach don't know how to communicate with each other.
If it wasn't for the excellent service of Max and Kieran I would have cancelled the whole thing.