My son decided to upgrade to Sky Q and we were booked in for yesterday Monday. Your sky engineer (Johan - I apologize to him if this is spelt incorrectly) kept me informed about the time of arrival by telephone from Sunday evening. As soon as he arrived he was so helpful. Johan (apologies again if spelling incorrectly) went the extra mile to help us in any way he could. He stayed until he was satisfied we both knew how to operate Sky Q, nothing was too much trouble. Can you send thanks to him for his patience and kindness. He is a credit to Sky!
