Fantastic Customer Service

[Anonymous]

Yesterday i phoned sky about taking box office off my subscription in the New Year, Customer Service Advisor Craig could not have been more helpful.  Towards the end of the call he asked if there was anything else he could do to help.  I explained that i have never had access to Catch Up or On Demand, he proceeded to talk me through the set up instructions. We were unsuccessful so he then put me through to Thomas.  Thomas went out of his way to guide me through the set up instructions, eventually closing down the system and restarting it.  The end result is that i now have Catch Up in time for Christmas, i am very thankful. Excellent customer service from both Craig and Thomas, i hope that my feedback will be passed on and their outstanding customer service recognised by their higher management.  Thank you.