I would like to say thank you to Cammy in the Customer Retentions team in Glasgow (I am aware that there are many, many people called Cammy in Glasgow, I'm sorry I didn't get his surname). Is there another way to feed back through my account to ensure this reaches his manager? Anyway, he helped me out with my TV and broadband package before I went shopping around, which I'm happy with but I'm more delighted with how open, warm and genuinely friendly he was and how he turned what is usually quite a pain (negotiating packages) into a pleasure. I don't even mind that the reason I had to ring Sky in the first place is that my internet is down and we have to get an engineer out. An absolute credit to his team.
