Send Thanks to Sky

p.s. the gentleman was in the cancelations dept. thankyou, sheila richards ... View more

hi i spoke to a gentleman on saturday 9th november 2019 approx 14.00pm regarding my account. i would like to give feedback to this person. 10/10 for everything,  very kind and understanding and very patient. is there any way of knowing if this person receives this feedback given just the date and time of the call? thankyou, kind regards, sheila richards ... View more

I'd like to say that the sky staff I have spoken with over the phone have all be very good, helpful and friendly but in particular the call handler who dealt with my new sky Q contract was really a really nice man. We had a good chat on the phone like we were old friends 🙂 He didn't was to rush me off the phone to deal with the next customer. I also had a great experience with the sky engineer who came to install the Sky Q  box. It's was much the same experience as over the phone, friendly, helpful and didn't seem like he was rushing to do his next job.  Well done Sky for employing great staff. ... View more

A lot of people moan and complain about EVERYTHING these days.  but, give credit where it's due. I had sky installed yesterday in Aberystwyth  07/11/2019 approx 9:00 am.   I had a nice lady who came out from sky. She was polite,  friendly, and knowledgeable.   she's done a fantastic job and I'm really pleased.  she deserves some credit for the great experience. Didn't catch her name unfortunately.  please pass on my thanks, if possible.  ... View more

Thankyou to engineer  Steven Hutchins  Tech No. FS6255   regards   Linda Parkins ... View more

Just wanted to say a massive thanks to Bobby for sorting out my very botched and screwed up Sky Q upgrade. Top bloke. Very confident  that this will go through now without a hitch.   10 out of 10 for service.   #TheGrinch (be kind to Bobby when you're sorting out leave, he's a star.   Mark  ... View more

I had issue login in to sky Go app, I called sky  and spoke to a lady called killian. She was extremely helpful. She helped me fix the sky Go login plus helped me sort out other important stuff like related to my account. She also provided useful information. I was very impressed, 10/10. Thank you Killian. ... View more

Today, 26 October 2019 i spoke to  Aboker, sky representative because I have for a long time being e experiencing a poor broadband signal even though I have sky fibre and a few months ago had sky q and a mini box put in.  I have been with sky since 2012 and found Aboker was the first person to confirm I do not have a proper telephone line in my house; I only have filters.  I sent him photos of where my broadand line was plugged in and the electrical socket.  Having known this he arranged for an Open Reach engineer to visit next week.  Absolutely fabulous assistant, wish someone had confirm ed this earlier in many half hour phone calls to sky.  Thank you Aboker...wish there was more people like you out there to help.  ... View more

Hi, we have had some problems with our Broadband recently. I rang yesterday and spoke to Reece Moat. I told him about our issues and also that I was heavily pregnant, due to go into hospital tomorrow (now today)  to have the baby & really wanted the issues solving so that when we came out we would have our WiFi switched back on (connects to our phone signal etc).  Oh my gosh, just before we left, a lovely package arrived. Inside was a beautiful white bunny and the kindest note! Such a lovely thing to do! Thank you so much Reece. Unfortunately we haven’t had any email yet to give feedback so if you could send to the email address on the account that would be great. Thanks again!  ... View more

Thankyou to the engineer who came out today and the engineer who installed the box. Both very professional and did a great job.  ... View more

Both ladies were Scottish - if the thanks could be passed on, would be much appreciated ☺️ ... View more

I just wanted to say how helpful the sky customer services have been to me over the past week. A special thank you goes to Kerry, for helping me on Tuesday 22nd October, was able to answer all my queries and gave me a call back effectively providing me with Answers and information. A second thank you goes to Alana, who spoke with me today 24th October. Alana was extremely helpful and was able to assist me with everything regarding the text messages I received and arranging appointments for an engineer to come out. When unable to answer the phone, Alana called back straight away to help me and put me through to the technical team to arrange my appointment. Both Kerry and Alana were very friendly and was very easy to understand. Thank you to both ladies for your help and your hard work doesn’t go unrecognised! - Jodie  ... View more

I would just like to leave some awesome feedback for Josh (ID JMN47) @jmn47 who dealt with the issue of sorting/setting up my sky Q account. With what was a complex scenario, he acted professionally and ticked all the boxes to ensure everything was in place accordingly. A great asset to sky and great representation for the company. Many thanks once again! ... View more

We've just had a visit from Rob (19.10.19) a Sky engineer and he was amazing. Not only did he complete a great and informative install, but not long after he arrived our two year old went missing. He instantly ran out into our street to start looking for her. We found her "playing hide and seek Mummy" but he went above and beyond. He was just great. Thank you Rob.  ... View more

I rang sky on 18th october 2019 about 6.30pm. I got through to a Scottish gentleman named Jamie. Jamie was very helpful and good humoured even though sky was busy. He managed to talk me through what I perceived as a complicated problem and resolved my issue. I have always found sky support to be excellent and believe in giving credit where credit is due so please pass on my message to Jamie Thank you Shirley denby ... View more

Hi I would love to say a hide thanks to the TV engineer that came out to me yesterday (Tuesday 15/10/19). I moved home last month and had a whole lot of trouble with the home move to start with the the day I was told my TV would be set up there was a no show  because of error with the booking and I had to wait a month for the next available date  the engineer arrived with in time even though he was given the wrong address that I have tried to Change this problem several times. It was suggested he try my address and I'm very greatfull he did. He was very friendly and helpful he made sure all the problems where sorted out before he left. I only wish I got his name so I could thank him it would be lovely to thank myself.  ... View more

I just wanted to provide some feedback on my engineer visit today. I’ve had a very bad experience from Sky so far, however the engineer that visited me today (Jamie Sear) was exceptional. He was so friendly and helpful and even though it was pouring down with rain he carried out such a brilliant job installing our dish and setting us up. I couldn’t rate him highly enough and I hope this message is passed onto his manager so he gets the recognition he deserves!  ... View more

SKY Broadband Engineer Josef called here today and he was PHENOMENAL. If I had to mark him between 1 and 10 (10 being the highest)  my Mark's would be an assured 10 across the board.  He knocked the door and introduced himself,  put shoe covers on, explained to me what he was going to do, why he was doing it, and what he was looking for.  So far, superb! He kept me fully informed for the whole time he was here. He is super friendly and an absolute CREDIT  to SKY.  I was a BT Manager for 17yrs  and would LOVE to have had him on my team.  He resolved my broadband issue by process of elimination, replaced my router,  fantastic service. I would like Josef to be recognised and rewarded  at the VERY least employee of the month. A very very big massive thank you from Deb Evan's!!! ... View more

I called today to cancel my subscription.  I ended up on a call to a super helpful Scottish chap called Stuart, who walked me through my payments, sold me some other **bleep** and left me feeling better off at the end of it. He had a great telephone manner and was an excellent salesman. Give that guy a pay rise because I was on my way to BT. ... View more

Hi sky, just want to say a huge thank you to one of your guys working the phone. Normally when I phone up the agent I talk with is very helpful and offers all your latest deals on BB, TV and mobile phones however arent hugely chatty and sound like they just want to go home. Luckily for you, you have Dave (David) working for you as he made me smile and laugh before even opening my account he is a true salesman and such a credit to you. It was such a breath of fresh air actually to get someone who sounds like they enjoy their job, if everyone working the phones were like him i wouldn't dread ringing sky. Just want to say a massive thank you to him and he deserves a pay rise or even an extra bonus for being as smiley as he is doing the jobs he does.  ... View more

After calling through to 4 different numbers I finally got the chance to speak to a very lovely chap called John tate  not only didn’t he deal with my issue quickly and effectively but made the call very enjoyable too....very funny very friendly is so nice to speak to someone that doesn’t sound like a robot or scripted!!  Just want to say a massive thank you to John and hope everyone gets a John at the end of the phone !! @Johntate  #dontsackjohn ( for johns manager 👍🏼)  ... View more

Dear sky I’ve been a customer for 12 years and was having problems due to a change in circumstances you really helped me with my bill thank you so much regards Kerry ... View more

I would like to say many, many thanks to Jack who works at the Cardiff Branch.  After speaking with 2 different advisors and being informed on each occasion that a new deal for my Sky TV/Sports would go through, I had to telephone a third time because the package still did not go through my account.  Jack was brilliant in sorting everything out for me there and then.  I was hoping that I would be contacted by Sky, after this third phone call, so that I could praise Jack for his excellent service, but no contact was made.  Therefore, I hope this compliment gets through to him so he knows how grateful I am for his help.  Thank you Jack!!!! ... View more

Following on from my previous message in my praise for Jack at the Cardiff branch, I should have mentioned that I spoke with him on the 13th September 19.    ... View more

I would like you to pass on my big thanks to Brian in your Cardiff office! I had been trying to get my request to take up a special offer of Broadband and TV advertised for BA Executive Club members. Unfortunately, no one I spoke to over the course of several phone calls on several days to Sky had heard of the offer despite my providing details of the webpage address. In all, I probably spent over three hours either call waiting, speaking to various individuals and being transferred, probably about 6 or 7 times, to no avail. This is a very long story cut short so, anyway, I was, in the end, transferred to Brian who fully resolved the issues for me. He was very patient, took ownership of the problem to resolution and is a credit to Sky. I hope he is recognised as such!  Can I also pass on my thanks to the individual who identified the difficulty I was in and eventually transferred my call to Brian (with minimal waiting time!), sorry, I don't recall his name properly (Vivek?). thanks Brian! From A Jones **postcode removed** ... View more

Hi there I just wanted to say thanks to your engineer Carl who came to install sky at my home on 06/10/19, he arrived on time, was professional,  really polite & helpful & a pleasure to have! He represents your company in a really respectful way & it’s a great start to my relationship with Sky, thank you ... View more

Just wanted to provide some positive feedback - just updated broadband to  Sky Broadband Boost as not all the rooms were getting great broadband speed even when using plugin extenders. Installed easily in our lounge, took out all the extenders and all rooms get a good single, including the looft room where our youngest not only plays his xbox online but video chats and surfs at the same time. Well done Sky, great product. Happy Family ... View more

Hi where can i provide some feedback on two engineers who visit me today an hour a ago? ... View more

Having experienced a few hiccups with sky I wrote a letter of complaint and quickly received a telephone call from a lovely lady called Sandra Jenkings. She was kind, compassionate and listened calmly to everything I said. Sandra searched for a better deal at a more affordable price and rang me later in the day to inform me that she had found something.  I cannot have asked for a better person to handle my complaint and I cried tears of happiness when the call had ended.  Another surprise arrived through the post, along with yet more tears from me. One ladies kindness brought long needed joy to our family after a difficult few months and our faith in humanity has now been restored. Thank you so so much from the bottom of my heart. Sandra, I sulute you!  ... View more

Huge thanks to the fantastic Scottish fellow who helped me organise my sky account to my new address yesterday. He was so lovely, cheerful and helpful! He really gave me a boost as I'm going through a hard time, he really made my day. Thanks so much  christina ... View more

Hi , I had the pleasure of speaking to one of your employees Sarah yesterday 02/10/19 at approx 11:15am. Sarah (a Glaswegian lady) was extremely professional, knowledgeable and courteous throughout my call. My problem was rectified and has resulted in my continued use of your services for the next 18 months. However the most important factor in the whole interaction was Sarah's ability to show empathy toward me and her amazing sense of humour. Her interpersonal and communication skills are excellent and I believe that it would be remiss of me not to inform yourselves that I believe that she is a credit to your company. Had I not had the benefit of being dealt with by Sarah, I would have gone on to leave yourselves and make an official complaint. I have had to put the information on this thread as I mistakenly thought that I would receive an email or SMS for feedback. Thanks. K.   ... View more

On 2nd October 2019 I spoke to one of your Sky engineers for broadband/wifi issues. Dani was extremely helpful, he sat by for nearly 2 hours trying to help me sort out my issues with my router/wifi. Instead of being robotic, he was nice to speak to (while I had to restart my router dozens of times) and he taught me some computer science whilst we tried to sort out our issues.   Although I have to wait and see if the issue is fixed, he was extremely humble (he told me not to leave a review) but I felt that I had to because of his brilliant customer service.   Great work Dani, keep telling your "shady" software experiences to brighten up people's days! :))     ... View more

Just had a sky engineer come out called Mark who set up our sky q box. He was so friendly and just amazing with our dog and little boy! He was just such a pleasure to be around and was so refreshing seeing someone who loves his job. I want to leave him a good review so he's recognised for his attitude and hard work. Please get in touch if you need more details to track down this amazing man, many thanks!  ... View more

Want to say a big thank you to Rebecca in the retentions team we had a virgin engineer booked for today. I went through to her yesterday feeling completely fed up and she has gone above and beyond to help me and my partner . We are now looking forward to receiving our new package and we have been saved a huge deal of hassle . Thank you so much. One of the nicest sky team members I’ve spoken to .  ... View more

Please pass on my thanks to the Sky engineer named Kye from Whitchurch,  Bristol for vastly improving my Sky Q wi-fi and Sky Q mini boxs'  problems. This was also thank's to the Sky Community informing me of the Sky Q warranty which I knew little about. ... View more

I would like to thank Gary from the broadband help team(enquiry number  1277480677).I had been running at a very low speed for a couple of months and had changed leads and filters with no joy, after he had run a line test he managed to find a fault externally and contacted open reach on my behalf to book an engineer which was sorted within two days,(with past experience of open reach that is unbelievably fast)I am now running ten times faster than before. He was very helpful and went beyond what I had expected and I am very great full.  ... View more

Broadband and phone went down yesterday, I suspect due to line between us and the pole across the street. Went to call about the issue only to be greeted with a message that due to training wait times were 45+ mins, so was getting a bit frustrated.   The guy who answered was patient and friendly, and totally disarmed how annoyed I was within the first 30 seconds. He listened to what I had to say and did a line test immediately without making me jump through 'try unplugging and plugging cable back in, reboot hub' etc. Saw there was a problem and immediately arranged for an engineer to come out later today to investigate.   He also informed me of an offer which after issue is sorted I'm quite tempted by (not often you get offered more for less money). Friendly and professional throughout and talked to me like a normal person. Totally made me go from being annoyed phone and internet was down at a time I needed them for a important thing, to ending up thanking him (maybe he should go work for Derren Brown).   It'd be great if he is recognised. ... View more

Glasgow retentions team FAO Scott (manager)   Just wanted to express our gratitude and say a huge thank you to Danielle and Gary. Gary spent a great deal of time with us on the phone going through our options and resolving an issue for us and really went above and beyond. He is also hilariously funny, and made our Sky experience truly special. A real asset to your team. Danielle was so sweet and helpful, informative and patient and we really appreciate her efforts to help us. You really do have two amazing members of staff, and we really are thankful for their assistance.   kind regards  wael and lina ☺️ ... View more

Hi  I wanted to say a mssive thank you to Matthew (MPR09). He was the chap who got the brunt of my initially very annoyed customer call.  Matthew skillfully and patiently listened, supported and made me feel like he cared about my situation and really took the time to understand how he could help me.  He went above and beyond my expectations, didn't pass me off to anyone else, and managed my complaint through to completion.  As a customer who was ready to walk away from sky... he pulled me back in.  An abosolute credit to sky and a genuinley lovely chap.  Hope this message reaches him!  ... View more

I had a visit from a Sky  engineer this morning to install 2 Sky Q boxes. His name was Unal Aslan (I just hope I've spelt his name right). I couldn't have wished for a more helpful and pleasant person than him. After setting everything up he refused to go until he was sure we were entirely happy with the new boxes. So patient with a couple of oldies ,slow at taking things in. If I ever need an engineer again I just hope I get him. ... View more

Today my husband and I had an sky engineer visit our home to sort out a problem we had with our internet connection. This young woman ( Emily ) was assigned to do the work and I have to say "she is an absolute credit to your company". Her professionalism mixed with her ability to communicate easily with the customer in such a friendly manner is  outstanding.   She is one of the nicest people that I've had visit my home to carry out repairs. I didn't want to give her a 5 out of 5 for completing the task she was designated to, to our satisfaction over a standard text message. She really  deserves acknowledgment on a more personal level. I hope you can track down this particular engineer and give her a pat on the back, I'm sure if an employee is not up to standard your company let's them know pretty sharpish. So I'd like to think the same happens when they deserve credit!  A massive thumbs up and thank you Emily. ... View more

I had the pleasure of discussing my mobile and broadband options with a scottish gentleman called Graham on Tuesday 10th September PM. He immediately understood what I was looking for in regrad to my mobile phone requirements and set everything up whilst I was on the phone with him. He then checked my broadband package and identified a better package in terms of speed/coverage at a lower cost!!! I know I have committed to Sky for 12 - 18 months but I doubt very much another supplier would be able to match what I now have in place. Graham was knowlegable, courteous, efficient and polite and is a credit to the SKY team. Also well done SKY for encouraging customer loyalty ensuring existing customers are eligible for the latest offers and promotions. Gareth Jones (aka cleantrousers if Graham remembers...... ) Apols if I miss- spelt his name too,  ... View more

Installation date was 10th September 2019. Thanks. ... View more

Please pass my thanks to the engineer who helped fit my new Sky TV installation in my new home at West Bromwich. She did an immaculate job and was very thorough in all things. Many thanks. ... View more

Last Wednesday I recontracted to the new Superfast Boost with guaranteed wifi and the new Sky Broadband Hub (SR203) Was only just under four months into my current Superfast Boost contract, but it was so easy to recontract. Dealt with a few customer support staff on the phone call. All were very pleasant, knew exactly what to do and explained what to expect for delivery of the new hub. Liked the track order info and MySky messages with the tracking information for the hub delivery. A pleasure as always dealing with Sky customer support team, thank you. ... View more

I want to say a big thank you to Siobhan (ID: SAD31) for a great experience whilst talking to the Sky customer service team this morning. Often many big companies get bad rating due to poor customer service but this was not the case when speaking with Siobhan. She was incrediblly helpful, professional and very informative during our conversation on the phone. Not only did she help me renewal my broadband contract for another 18 months, she was also very helpful to offer me a Sky mobile contract as well. At no time did I feel that she was trying to sell me the mobile -like a pushy sales person- but rather pointed out the offer and advantages of taking the mobile contract with Sky and left me to make my own decision. I, unfortunately did not get the opportunity to complete a feedback form regarding my experience for my call to Sky with Siobhan but I like to let her team manager know that I would be more than happy to give her 10/10 for her professionalism.  I have been with Sky for more than 4 years and it is sky employees  like Siobhan that would ensure that I am happy to stay with Sky in the future.  ... View more

I'd like to say a big thank you to Ellie who helped me sort out an engineer to check the broadband connection in my area. She was amazing on the call, very friendly and sympathetic and brightened up my Friday evening. What a star! Thank you Ellie!  ... View more

I wanted to tell the people in charge at Sky Head Office what fantastic engineers you have working for you. I had a problem with my SkyQ box last year and needed an engineer to visit my home to sort the problem out. The engineer who came out was called Luke Moss who I can only describe as a wonderful ambassador for Sky. He was extremely polite, friendly, knew his product and proceeded to solve the problem for me. He gave me a lot of useful information and when I said that I was thinking about getting the Sky SoundBox, he did no more than order it for me whilst also getting me some discount. I then had a problem with my router and this week (3rd September) I had a visit from another engineer, Michael  Challoner.  He was also extremely polite and courteous with a great sense of humour, very similar to that of Luke. He also knew his products and proceeded to sort my problem out.    I am absolutely delighted with the service that Sky has and continues to give me and these two engineers are a credit to Sky.  I would and do recommend Sky to people that I know and part of the reason for this is that your customer service and the professionalism of your engineers is second to none. Nothing would make leave Sky and without even knowing that they had done it, both engineers sold Sky and the service purely from the way that they spoke about the company. In my opinion, they should both be rewarded in some way.   Please ensure that you pass on my comments to Luke and Michael and to the ‘Powers that be’. Well done Sky and long may it continue.   Regards,   Susie & Goff O’Dowd Astwood Bank   ... View more

I just had the most amazing engineer visit to repair my Sky system today - 4.9.19. He is called Nick (RG18 area). He kept me up to date with his arrival time, he had a 'can-do' attitude, he sorted out a number of issues that were becoming an absolute headache to me; he worked quickly and was a thouroughly nice guy. Absolute professional. Thank you so much Nick.  ... View more

We had an engineer visit on Sunday afternoon for an issue with SkyQ, he quickly confirmed my suspicions that the box was just showing its age and replaced it, set it up and checked all was fine. Thorough, punctual and friendly, really happy with the service. The one time I was actually hoping to be asked for feedback! I didn't catch his name but hopefully it's linked to my profile so this can be passed on ... View more

Today I contacted The Accessibility team. I was advised of their existance last night. What an amazing team and service. The lady who helped me today just 'got me'. She was able to understand my situation and resolve my problems. Well done SKY. Just a reminder of why I have been with you for nearly 30 years. ... View more

Hi , I was going to leave sky today for , not sure which office I got forwarded  to, was assisted by Louisa (I didn't catch her first name, had a Scottish accent). She was really good and sorted everything out quickly (with a good giggle along the way)l! She made my day 🙂 @Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you!   Regards  Dev ... View more

I just want to to thank Kevin for the wonderful service he gave me last saturday and it was crucial for me to make my contract with sky. He was kind and very helpfull, and i'm glad you're there to answer my call. Very satisfied with the service provided. 10   Thank you  Valquiria Morais ... View more

I'm surprised this link isnt on the account page - I had to search for it.   I don't normally give feedback - but I wanted to say thank you to the customer support team and engineer that fixed my recent problem. The service from Sky has improved so much - it really is a benchmark for other companies to aspire to. Over the past year or so, the service has been really great. It makes a difference - I've been a customer for more than 16 years and its a reason I wouldnt switch.   Well done to all. ... View more

I called Sky ref. upgrading to Sky Q on Wednesday 28 August. I was so lucky to get an agent calked Iranna. He was so patient trying to explain things to this old person. He eventually got through to me and we had a laugh. I don;t know how you found him but hang on to him, he is fabulous and so helpful. ... View more

Hello,   I just wanted to say thank you to Joanna (I think it is) from a Scotland call centre (not sure which branch, sorry!) for all of her help in trying to sort out our broadband issues. Joanna really went above and beyond the call of duty to try and help us solve this issue as well as being a lovely friendly person to speak to.   Thank you The Kennedy’s  ... View more