I have just finished a call with SuJoy. The third representative that I have spoken to this week with reference to an issue concerning Netflix login.
If only all call handlers could be. Sujoy!
He was knowledgeable, patient and wouldn't allow the conversation to end until the problem was resolved, however long it took. He knew his stuff and was completely professional through the entire conversation, even if I was pretty fed up going over the same thing again, by this point after several hours on the phone in the last week. with other representatives getting nowhere.
Sujoy what an absolute breath of fresh air! Sky you should consider asking this representative to help in the process of training new representatives!
Thank you.
Apryl Eley
