I just spoke to one of your employees this afternoon - Will. Unfortunately, I don't have Will's surname. I want to ensure you receive my positive feedback for Will.
I called Customer Services and after 15/20 mins speaking with another of your advisors I was transferred to Will to provide further assistance. The call ended at 4.57pm.
I hope you're able to trace Will.
I was calling as my contract runs out shortly and wanted to see if the renewal price could be improved on.
Will had excellent customer service skills and was very personable and helpful. He listened and was cheery but professional. Will was able to help me and took the time to. As a result I made the a decision to renew my Sky tv for another 2 years.
I was keen to complete the survey after but was cut off the call. I want to ensure Will receives the recognition he deserves. Keep up the excellent work, Will! Thank you.
