After almost two hours on the phone, I was transferred to a really helpful person (who I believe was in the billing department) who helped me unlink my Sky account so that I could login to the correct account on the MySky app.
I didn't get her name, but I believe she had an Eastern European accent and the call ended at around 7:55pm. I couldn't tell whether I needed to stay on to complete the feedback survey, but if I did, I would give her a full 10/10. She was helpful and committed to sorting the problem. Please help find this person so she can get the credit she deserves.
