Dear Sally,
I am writing to express my sincere thanks for your phone call today regarding my ongoing issue. (Case Reference: 4602647770) It was an absolute pleasure to speak with you. I greatly appreciated your professional, & courteous approach. You listened to the issue, grasped the situation immediately, & resolved it with the high standard of customer service that I used to associate with Sky.
Thank you for arranging the credit to be added to my account. This is a very fair resolution & a greatly appreciated gesture of goodwill for the time & effort spent chasing this matter.
Because of your excellent handling of my case, you have completely restored my faith in Sky's customer service.
Thank you once again for your invaluable help.
Kindest regards,
David
