I am 85 years of age and have used Sky for nearly 30 years - 20+ at current address and 5 + at previous. . Recently my monthly charge shot up seemingly without notice. When I queried it apparently one offer that had applied to my contrcat had finalised.
I felt that this was one price increase too many and considered leaving Sky. I was aware that this would involve hastle - something I try to avoid at my age.
So once again I got into into phone dealing This resulted in a decent revised monthly offer being agreed. Fortunately this offer was confirmed by Sky in a text message. Within 2 hours I then received a detailed breakdown of the new contracet which was completely different to what had been agreed both in amount and duration.
So I referred the matter to Sky complaints in Livingstone. They resolved the financial package immediately in accordance with the original text and referred me to contracts dept. because my agreement was conditional on a 12 month contract..
Subsequently I spoke to Sky help on 22 nd June to confirm all details . The operator was Venxon- He did confirm the cost and duration of my new contract after discussion with his manager and that details were attached to my account. . He provided me with a reference number to quote if I need to refer to the details in the futue. Thank you Venxon. I can now sleep easy.
Howard Blake
