I would like to record my sincere thanks to "Fahim" in the retention department for his exceptional help when I rang him yesterday 9th June.
I rang to ask about extending my Sky TV package for another two years. I have to say that Fahim was the most helpful person I could have asked for. He listened to understand exactly what I wanted, and then did his utmost to get a good deal for me.
I was expecting to be asked for feedback when I ended my call, but it didn't happen, so I wanted to write to highlight to his superiors, and Fahim himself, how grateful I am for his exceptional manner when dealing with me. You are a true gentleman and it was a pleasure to communicate with you. Thank you.
Kind regards,
Bernard Trott.
(A very satisfied customer)
