Hello,
Thank you for messaging regarding my complaint about my Sky stream, i apologise for the context of the complaint message I sent to you, but we did have lots of issues with the puck shutting down and struggling to reboot and having to continuously factory reset the device, and when all we wanted to do was sit down and enjoy the tv on Sky as we have done for 30 odd years it became really frustrating.
Anyway we managed to speak to an excellent advisor who went through lots of checks with me, and finally came to the conclusion from what they could see at their end and what experience we were having was that the puck was not able to update the software and had probably had some hardware issues or had previously got corrupted software during a update at a earlier time.
The puck was replaced and registered to my account and touch wood everything seems to be good now, and hopefully we don’t have to contact you again for another 30 years only to renew contracts and the like.
If you could pass on our kind regards to the advisor we spoke to on the phone last it would be greatly appreciated as they did an excellent job.
Kindest regards,
Sharon
