I rang Sky on 17 June 2026 in order make a radical to change to my contract. I am old and rather deaf so I struggle to follow people who speak fast with strong accents. It was such a pleasure to talk to Chloe because she spoke so clearly with her gentle Scottish accent. The change I wanted to make was rather complicated and Chloe encountered many obstacles. As soon as she cleared one of them another one would pop up. Several times she had to go away and consult on particularly tricky ones but she always got back to me as promised. Eventually it became clear ro her that she would have to go and do some spadework to sort the issue out so she undertook to phone me back the next day. This she did at the time arranged and she gave me the excellent news that she had put everything right. I had a new contract with everything I wanted - and on very favourable terms. I am a Diamond Member. Chloe is a Diamond Adviser.
Alan
