My internet went down Thursday lunchtime and despite being told it would be back on shortly, by Saturday morning it was still off. At 0916 Saturday i phoned SKY again and spoke to a lovely chap [to my shame i didnt get his name] who contacted openreach. and informed me that an engineer was due at the exchange at 1500 to replace a faulty part and the internet would be restored by 2359 that day.
After previous promises of a swift resolution I wasn't holding my breath but at 1730 ish the internet was back.
So, many thanks to the advisor, he was brilliant, it was so easy to get to speak to a human despite the stories on here to the contrary.
