Just wanted to say a big thanks to Sean (or Shaun?). I phoned up today as I was having issues with verifying my account/activating sky stream. He was so friendly and very helpful, it definitely didn't feel like I'd been on the phone for over half an hour by the time we hung up! He also called back promptly when he said he would to check if I'd managed to get my issue sorted. 5 star service, if I ever have to phone up again I'd hope to get him!