Unfortunately I didn't catch the name of the lady that helped me but she went above and beyond to sort out my issue. I had an issue with my sim card when I purchased a new phone and I thought I had sorted it until it was time for my data to restore and I didn't get the amount I was paying for. After a very unhelpful phone call, basically saying the deal was no longer valid even though I could see it on my account, I was transferred to a different department. The lady was very friendly and chatty, listened to my situation and instead of fobbing me off she came up with a deal as close to my old one as possible. She explained everything in full and made sure it was the right deal for me. Sky customer services are some of the best I've ever used and I always hang up the phone feeling very happy with the outcome.
