Send Thanks to Sky

Hi, I spoke to a lady who updated my TV package and she was extremely helpful this morning.  I would score her 10 out if 10.  I think that I should've stayed on the call to give feedback but only realised after I'd ended the call.   ... View more

Would like to send a thank you out to Conner who did my sky box install 21/12/21 in Catford was incredibly helpful, polite and professional throughout.  Great staff at Sky hold on to them Thanks Ant ... View more

I spoke to an extraordinarily helpful advisor on 11th of this month, I believe her name was Nancy, and I wanted to leave my feedback. What an experience, she saved me a lot of my money whilst delivering a slightly better package than what I was on and also giving me a great broadband package.  I have already recommended sky mobile to my 2 daughters who have transferred from ee to sky   amid getting much better deals and I just can't thank sky enough for rewarding customer loyalty, which is unheard of these days.  Let me take this opportunity to wish Nancy and everyone at sky a merry Christmas and happy new year and once again, thank you.  ... View more

I would really like to say the biggest thank you to Chanelle! (possibly from the 'I'm leaving sky department')   From the moment we started talking it felt like I was talking to someone who really cared and was passionate about helping to resolve my dilemma. My bill had sky rocketed (no pun) and I was instantly reassured that Chanelle would be able to help. We had a lovely chat about Christmas and I was only on hold for very brief moments of time, the rest of the time, when Chanelle was sorting stuff, she carried on talking (multitasking at its best) and making me feel like a person and not just a number in the system! I was expecting to leave sky today (after being with the company for a long time), but Chanelle changed that and I am happy that I'm staying. It seemed every time Chanelle spoke, there was always another bit of great news! It was like the twelve days of Christmas ❤️ Chanelle, you are a Christmas angel in my eyes and I am sure your brother will love and appreciate his gift, I don't know you, but I feel I do now. I already have a picture in my head of you, your mum, brother and Neice (with other family) sat around the table and you just lift his present from your lap and give it to him, with a smile that lights the room 🙂   As I hung up the phone I heard music and I really hope that wasn't the survey? I was expecting a text sequence 🙈  I hope this makes up for the failure on my part.  Thank you again for going above and beyond for us and bringing festive cheer for me!  ... View more

I would like to thank Lewis who helped me today when I called upset about being charged for a sky Q box that I had already returned on November 27th 2021. He let me know that he would look into this and would get back to me as soon as possible with an outcome when he next worked over the weekend.   He reassured me that I wouldn't be charged (if I still was going to be charged) until my next bill in January and calmly explained to me the process he needed to follow to see whether they could find my returned equipment. I have just moved house and was in a bit of a panic and upset that I would be charged for something I had already returned, especially with how tight money will be with Christmas, let alone the house moving costs!   I received a text from Lewis this evening, about six hours after I spoke with him, confirming they had found the returned equipment and I would not be charged. I am blown away by how quickly he managed to sort this for me and how kind he was when I spoke with him. He is a credit to Sky and he has restored my faith in Sky as a company.  Thank you.     ... View more

Amazing service today for sky q fitting, left really happy with the service including great wire tidy up without asking, couldn't be happier with the service provided by sky, thank you to Antony from the Northamptonshire area.   Now to binge watch!     ... View more

HI, Just want to give a great big thanks to sheldon who was amazing and negotiated a great new deal for me, i have been a long standing customer for over 21 years and he recognized that and give me amazing  deals, but not only that he was friendly, polite  and just lovely throughout, even through  i was a bit angry about other issues with sky at the beginning of the call, he made me feel so much better. so thankyou again Sheldon keep up the great work in what must be a difficult job in these difficult times we are all experiencing. Thank you  Lisa 😃. ... View more

I would like to thank Sri from customer services for all her help today.She was very friendly and professional and explained everything for me in detail. Sri certainly deserves promotion or a reward of some sort for being such a valuable member of your team. ... View more

'Stacey' brilliantly helped me to leave Sky in a caring, detail-oriented, professional manner. Before she 'let me get away with that' though, I was taken for a short journey through my options, should I care to stay on with Sky. My reason for moving on is 'financial', needing to continuously review, then 'cut my coat according to my cloth'. So I am moving on. For how long, remains to be seen. One thing that I do know though, is that Sky will be given my first shot, if / when my time to comparison shop for broadband, 'talk' and / or TV, comes around again. For bending over backwards to help me, Stacey definitely deserves my thanks; and a very warm, if metaphorical, hug.   AB.     ... View more

I would like to thank the engineer Ian, who  sorted the problem I was having with my broadband today. He was polite and efficient   Thank you ... View more

I would just like my thanks to be passed on to the gentleman that visited our house this afternoon from the home move team. He was so so helpful, helped out massively when I was frantically searching for cables and remotes (we only moved in last night)! He was also really kind as we had sofas delivered whilst he was here - a very kind and helpful man, he even sorted our multi room without an internet connection - my 11 year old son is very grateful!! After a stressful few days he made our day!  ... View more

Hi, I would like to say thanks to the engineer called Glen in Morecambe who went above and beyond his call of duty today to get us up and running with the services we needed. He explained everything perfectly and made it easy to understand. He was polite, thorough and knowledgeable. Thanks very much Glen, you're a asset to the company. ... View more

Hello,   I have been a long time costumer of Sky TV. On Saturday (27 November) an engineer based in or near Manchester called Siad (Syed) was an absolute diamond. He came on site to install our Sky Q mini box into another room. I explaiend that I had just discovered that during our renoation works the original sky cable from the dish into the house had been cut.    He didn't complain (despite the wearther being -2 degrees and the sun was setting) he got up his ladder and found a new entry point for the sky cable. He set up the main box in one room and then set up the second box in the other room (despite only having one TV at the time as our second TV was on order).    He was super positive and was so helpful. Just a really lovely guy.    He should be given suitable praise and recognition for excellent customer services, great problem solving and clean and efficient installation.    He was also lovely about the kids running around and the house having no heating on the groundfloor (due to renovation works).    Honesly, just such a shinning light on a rather miserable weekend for us moving int our house mid-renovation.     ... View more

I would like to thank Kyer, the engineer, who came to set up Sky in my new house yesterday. She arrived promptly, was very respectful and considerate as it had been a long day, the previous day, getting everything moved in. My new house is a three storey town house which presents it's problems getting a dish set up for the first time, so she carefully thought things through, did not just give up, and showed real resilience in getting the dish up. She was the absolute professional throughout - updated me, ensured that I fully understood all that she was doing, and scaled the ladder up the three storeys, with the dish and had me all sorted and set up in a short time. She is a real credit to herself and a real asset to Sky - hang onto her Sky as she is a 'good un'.  ... View more

I spoke with Jordan to help fix a storm battered dish and an upgrade. Very professional service and so friendly. He is a credit to SKY Ireland. Really appreciated the time he took to sort out everything. Thanks Jordan! ... View more

I'd like to thank Darren (scottish) for handling our call this evening. He was fantastic from start to finish, he resolved my query quickly and effectively. He was courteous and attentive helping us and informing us of the latest deals, I hung the call up without realising that is when you are meant to rate your call handler so I'd like to say, THANK YOU Darren we'd have given you a rating of 100. Very happy customers.  ... View more

Thank you goes to bubbly Jess in the Mobile Billing Department  who advised me this afternoon on a billing issue. Much appreciated. ... View more

I would just like to pass on my thanks to Michael in the retentions team for all his hard work in hepling me today. Its so nice to speak to someone who has genuine enthusiasm for thier job, the company they work for and for the customer. Michael saved me a nice chunk of money on my bill but more importanly brightened up my day. This diamond of an employee deserves some recogintion ! ... View more

Hi,  I called yesterday asking for advice regarding a swap on a mobile phone I spoke to one gentleman who didn't seem to understand the question I was asking after 25 minutes I asked to be put through to someone else. He put me through to the swap team and I spoke to a brilliant girl called Elle (she had a Newcastle accent) she was absolutely amazing and answered every question I asked she was very professional but also chatty and friendly she sorted out everything I needed and I ended up coming away swapping 3 phones. I have worked in a call centre myself and am aware that more often than not the bad feedback gets fed back more than the good and I just wanted to let you know how helpful this lady actually was, she is a credit to the swap team and she deserves the acknowledgment. I hope you can find out who she is and pass this on. Thanks ... View more

I spoke to a staff member of Sky Broadband (Ireland), Dylan, he was very helpful, pleasant and great to talk to. Dylan explained everything I asked him about the broadband and house phone. He was a pleasure to speak to and I would like to send him my thanks.  ... View more

I would like to say thank you to Craig in cancellations for all his help, he managed to save me quite a lot of money, just gave me the best price possible, no quibbling, no messing around great help. Just a shame I had to threaten cancellation to get it though.  ... View more

Just wanted to say thanks to Caesar who came to install Sky Q in my flat today. Very patient guy who solved the problem efficiently, as it is a tricky installation in a flat complex such as mine. Got the job done in the end. Very friendly guy who is very good at his job.  ... View more

I would like to send my thanks to Dan who I spoke to on loyalty team (Sky Ireland). He was very nice and very helpful. He went above and beyond to look after me regarding Sky Movies. He was able to answer all my questions and supplied me with the information I needed. It was great to speak to someone so pleasant. I am a very happy sky customer. He was the best! ... View more

I would like to say thank you to Emma, who came to help us at our home in Knutsford on the 10th November.  Too many large companies are blighted with indifferent service and systems and processes that serve their own needs not those of their customers. Emma came to solve a problem with our Sky system which turned out to be a simple fix. She went on to test our whole system, including 4 mini boxes - provided a booster and hard wired our latest mini box. Emma went the extra mile and was a pleasure to have in our home. She has improved our viewing experience and made us feel good about being a Sky customer.   Thank you Emma, you are a star in Sky.         ... View more

I have just completed my Sky purchase as a new customer and was assisted by Lewis. He was so friendly and helpful with our package and all round top guy! Thank you ☺️ ... View more

Hi!  just wanted to say a massive thanks to Kash (unsure of the correct spelling of his name so can only apologise if it's wrong) just wanted to thank him so much, he was so helpful answered all the questions I had. He promised he'd call back after I finished work and he did on the exact time he promised! He was really brilliant & got us a brilliant deal. Really happy we chose to go with Sky or more so happy I spoke to Kash. Amazing customer service!! Thanks again! ... View more

Just wanted to say "thank you" to Charlotte who installed our sky move today in the 'SE3' area,she was lovely and very helpful and very professional,very knowledgeable.Engineers like her are a credit to sky and perhaps one of the reasons why I've been a customer for 15 years😊.Thank you Charlotte  ... View more

Just want to say thanks to Tina in your Sky Talk department. I called yesterday with a problem and was in a bit of a panic, Tina promised to call back today after looking into it. She called as promised and had sorted the issue out. She was extremely kind and efficient and I would just like Sky to know what a credit she is to you.   ... View more

I’m not sure if this post is able to get back to Sky internal support, but here goes anyways.   I just wanted to express my sincere thanks to a guy named Ibrar who works within the Sky FTTP Team.   After what feels like a lifetime of phone calls to Sky and deadend after deadend, my back office account issues that have inhibited me from being able to place an upgrade order for FTTP, are finally fixed! Ibrar confirmed the issue was with Sky and not at my end, he raised the right type of CRF and in less than a day everything was good to go with my account! He is a Sky star!   I was able to place my upgrade order today for Ultrafast Plus and can’t wait for that blinding download/upload speed - yee hawww!   ... View more

Hi, I was on the phone yesterday morning to a lovely woman who helped me order a new router and sign up to a new tv contract. She was incredibly helpful and the new router came today which is incredible service. Thank you so much 😊 ... View more

I would like to give gratitude & thanks to Yvie at  Glasgow for her help; patience & knowledge in personalising a Sky Package & saving me money whilst also upgrading our Sky Broadband Package, I was phoning to cancel due to my monthly payment being too expensive but thanks to Yvie I have remained a customer whilst getting better value for money: I would like to draw your attention to her professionalism & helpfulness & pass on my thanks , She is a great asset to your company ,  ... View more

I would like through this forum to sincerely thank the staff of the Sky Executive Team namely Carmen and Neil for their invaluable help and knowledge to get me up and running with my older account.  Due to health reasons my wife no longer has the same capacity to operate any major changes to Sky equipment therefore in our case it is better to keep the status quo for as long as we can. Having discussed this with Carmen she along with Neil looked at a work around and came up with a quick solution to our needs much to our benefit all within a matter of hours. I recognise Sky is not a charity but speaking for my wife and myself the aforementioned people and others in the past have shown great understanding , kindness and compassion in helping us out. Once again grateful thanks. ... View more

Hey there , I had an engineer come out to me today , absolutely went above and beyond , respected my home and resolved all issues in a polite manner , please email me for my address so thanks can be said to the said engineer as don't want to put my address on here  ... View more

My internet stopped working yesterday morning and a sky engineer had come out to fix it by the afternoon (despite them saying up to 5 days to sort!) thanks so much to the agents I spoke to on the phone and the engineer who resolved the issue 🙂 ... View more

After spending the last 6 months paying for Sky TV with absolutely no signal (we were told the tree would have to come down by the last engineer to visit us 😒), we were visited by engineers Andy & Justin today (also, appointment was only booked today) who have managed to re-locate my sky dish, enabling us to watch TV again Massive thank you to these guys, they're a credit to Sky. 🌟🌟🌟🌟🌟 ... View more

Hi there,   I was hoping to give some positive feedback about a lady called Sharon I spoke to today on customer service number but didn't receive a link on phone to do so. She was so lovely and caring and was thorough and efficient. Could not have had a more pleasant experience making amendments to my account. Many thanks, Mrs Scott.  ... View more

Hi. I dealt with a lovely engineer today! He was French. Dominique was his name and I just want to say thank u so much for installing Sky Q today for my Mom and Dad. They are very happy with everything and he was a pleasure to deal with.  Thanks again Dominique! 👍👍👍 ... View more

Thank you to Cara who I spoke to on Thursday. She was in Scotland and I was frustrated with my new phone. She not only sorted out my problem but saved me a few pounds on my data. She didn't rush me and walked me through everything. Thank you soooo much.  ... View more

Sky Mobile   Today I spoke to Imanuel (apologies if this is spelt wrong)   What a lovely manner-able man you have working for you! He helped resolve my query with plenty of clarification which I totally appreciated.   I ordered an I phone 13 pro which sadly after multiple attempts (at least 5-6 compared to what dpd advertise as 3, I may have got lucky and this is due to dpd not sky but I still appreciate this as sky must have a great relationship with dpd) so the order was on its was to be returned to sky..   Imanuel had no problems in dealing with this by contacting the distributions team who was able to cancel my order (within the 14 day cooling of period) most companies get bad reviews by customer who not only leave a bad review but also a false one. If your not within your terms you dont win, simple. They’re there for a reason.   Thank-you once again Sky and Imanuel, and I hope my review will make people reconsider leave such a harsh one in return!   Please consider the agent you spoke to can only do so much..   P.S. The above has also been posted to trust pilot, please all post your reviews on there too to get there score up! I also work for a company that has just over an above average score on trust pilot so ever review really does count, were all out here to help each other (most of us anyway!)  ... View more

Ahh bless you Sharon with the Scottish accent what a lovely lady .trouble with my services got them up and running in seconds and very understanding and concerned for me as I cannot walk at the moment not many people care these days . But what a beautiful lady thank you again you do your job so well xxxx ... View more

I would like to praise the young lady who helped me switch to a new cheaper plan and have fun whilst doing it. She was absolutely adorable and such a fun person. I. Annot remember her name as I was having such a good time but would like you to find her and thank her for me. Also she deserves a rise as she is the sort of person you need in your company. Thank you. Jackie Baker   ... View more

Thank you to Michelle who sorted out a change of address and engineer to attend my dads care home to connect him to sky. Michelle made my call hassle free and is to date, the best, most helpful and cheerful advisor I have ever had the pleasure of speaking to. What a difference that made to my day.   ... View more

I called in yesterday afternoon on behalf of my aunt and spoke to Debbie. Debbie has got excellent customer service skills and was extremely helpful and patience she found my aunt the perfect deal. I was really impressed with the service and wanted to share the feedback 5* service 😀 can you please share this with her to express my sincere thanks. ... View more

Hi I was just giving a message as I had issues with my internet and broadband, spoke to advisor Callum today and he was more than helpful, solved my issue no problem and helped me work it out on all for future purposes. Couldn't thank him enough now I can get back to my catch up, if this could be passed on to his team leaders, Ide really appreciate it thank you ... View more

To whom it may concern I am emailing you to tell you how great your staff member Anna McGhee is. I was very close to leaving sky for one reason or another and she very calmly helped me out of a situation and helped me renew my contract. She is an asset to your team and I cannot commend her enough, please can you make sure she gets a mention or a personal thank you from management. It’s a shame we cannot choose who we deal with on the phone as I would choose Anna every time, helpful, kind and thoughtful a true ambassador for great customer service. Many thanks Kind regards Lee Compton ... View more

Super thanks for excellent service. Firstly the young man in Bulgaria, working from home, who's English was perfect, who listened to my problem, did not waste time performing needless software updates, just arranged next day appointment for engineer visit. And Matt who visited today, arrived 8am sharp, replacing my wornout Sky Q box and LNB for good measure, cheerfully, efficiently and COVID safely. I just wish Sky could fix my plumbing issues as well, now there's a business opportunity.  ... View more

I'm simply getting in touch to commend the serenely voiced lady who was instrumental in organising my package.  She went above and beyond,  she was also exceptionally good natured and I never at any point felt like I didn't know or understand what was happening.  I sadly don't remember her name but I know she's based in South Africa and I for sure give her 10/10. Thanks again  ... View more

Hi,   Tonight (27th September) I spoke to a man on the phone around (7:45pm) regarding extending our cancellation date due to moving house, and at the end I thought the feedback would be sent on a text or email to fill out, so I hung up not knowing it was on the end of the call! I just wanted to say thank you so much to him for being so helpful throughout the whole phone call. He was very polite and did an overall great job, so please if possible can this be passed on!  Many thanks again    Lauren  ... View more

I would like to say thank you to the engineer named Ray who just left my property. after having no internet for the last 8 days and speaking to 5 different sky call handlers, he was the only one whom showed true concern and actually believed me and whole heartedly apologised for the poor service I received this far. I am now finally on the right route to a hopeful fix Thank you Ray ... View more

Just (20:45,  20.09.21) spoken with Scottish man called john, apologies that is all I got. I had made a mistake on an online mobile order and I was planning to cancel the order and re do it   John was excellent with th advice, gave me the answers/ direction I needed- how to get my pac code where to use it and how to change my payment date.   hope you are recognised for your cool calm demeanour.   although my first call was disconnected and I considered not moving from 02, if this level of customer service is standard I'm glad I'm moving across!!   thanks,   amjad  ... View more

Thanks to Scottish Roseanne in Support who made ordering the Sky Q HDR box a surprisingly easy and pleasant experience.    patrick (Surrey, England) ... View more

I want to say thanks to Mikey or Mayke (pronounced Mike-y). I was meant to leave feedback on the call but I didn't hear the option to. He was very helpful in sorting out my TV contract today plus we had a good chat about TV shows and he seemed very lovely and genuinely passionate about his job.  ... View more

Hi   I would like to say a huge thank you to Linda who has dealt with my issue and complaint amazingly, really turning the situation around with amazing customer service skills. Linda put me at ease, listened thoroughly and followed through with my issue from start to finish. Linda was knowledgable and personable and a huge credit to your company. To be able to turn around a complaint and issue, leaving a customer feeling valued, listened to and the issue being resolved is brilliant. Thank you very much, I hope you receive this feedback and are recognised by the company as you should be, from Bobbie Hassett  ... View more

Thanks to Joseph who took the time with my query tonight and gave me all the relevant assistance. Although the wait time for the call was 30 minutes , Joseph dealt with my issue expertly ensuring I was informed of the situation.     ... View more

I really hope this reaches where it needs to.   I recently had some things go wrong when updating my sky package, it happens and it's ok. What I have found alot since Covid is so many companies ( some understandably so, some just to incorporate things they never would have before and put more stress on their employees) are becoming increasingly difficult to rectify problems, it can take days to have replies, arguments to rectify and I find it so draining and stressful.  I called sky this week to rectify an issue with billing, a gent named Thom answered the phone, he was so professional, polite and helpful, he resolved what he could and said he would get back to me as soon as he could with confirmation of what he had managed to fix, I actually thought I won't hear back, but just now I have received an email and a text letting me know that not only did he fix it, he did a little more.. this means the world to me right now, I don't know who you are but thank you, best customer service I have recieved in a very long time and right now help and kindness for some of us is everything.  Thank you Thom.  ... View more

Hi there. I just wanted to say a huge thank you to the engineer who installed my sky q  on 4/921 he was exceptional. I have had a previous engineer come to me, he wasn't here longer than 15 minutes and told me that I couldn't get a signal and left. The chap who came today was here for over an hour and a half and had some problems which he patiently worked on until it was done. I hope he gets this passed on to him. He was fantastic. Thanks again  ... View more

I have to say a huge thanks to Michelle (Scottish lady) who helped me with my problems tonight. She was amazing and deserves recognition! Not only did she solve all mu issues but I wished I could have swapped phone numbers with her as I felt like a made a new mate. Lovely lady and deserves some praise x ... View more

My husband and I had the most brilliant customer service call his name was David on Sat 28/08/21  he was so bubbly and helpful he must be a major asset to your company. he quickly and efficiently resolved our issue Ten out of Ten   john Margaret nixon ... View more

Please pass on my thanks and compliments to Martin who took my call today. He was exceptionally helpful, insightful and very friendly. Nothing was too much trouble for him and he is the reason I will be with Sky and not BT ... View more