Send Thanks to Sky

Had sky glass, since November  2021, had no problems  with  it, and had sky live  camera  since it came out  in June  and again  no problems  ... View more

I can't say enough about how well Sheila (Removed) handled me on the phone. I say 'handled' with the utmost praise and thanks intended 🙂   After a stressful week of work I spent my Saturday morning - when I should have been unwinding - trying to converse with sky about issues with sky broadband and mobile services, and the sudden unexplained removal of my access to paramount+.   The lack of reliable sky mobile (and wifi calling) means that I either can't get through at all or I keep getting cut off and having to ring people back and - if that's the kind of call it is - queue again (sometimes I get cut off before I've even got through to a human). When I do get through and get cut off, agents say they've tried to ring me back but can't get through  so they stop trying and I have to be the one to call back and queue and reauthenticate every time. It takes hours of my free time and is usually unpleasant for all by the time we get to the meat of the issue(s) because by then I'm extremely frustrated at having wasted so much of my weekend. I hate using a phone now, thanks to sky's unreliable services.   So I'm not thanking sky here.   But I am thanking Sheila from the bottom of my heart.   By the time I got through to Sheila I was an angry mess. The patience and kindness Sheila showed me was above and beyond. By the time the call was over I was calm again, I felt like all my issues had been addressed, and Sheila was able to find ways to improve things and meet my expectations for good service without me having to pay extra. Not only that, but she personally made sure to call me back - and keep trying until she got through -  instead of making me spend even more of my free time doing it. And then kept her word.   The installer, Martin, who came round a few weeks later was amazing too. Punctual, courteous, professional, careful in our house (including shoe protectors to save our floors), and on tpo of sorting out our router and new sky box, he additionally sorted out our problematic satellite dish while he was here and boosted our wifi to prevent all the call cut-offs.   And of course Sheila rang just after, as promised, to check if I was happy - which I was and still am.   If all sky staff were like Sheila and Martin sky would always be up there as providing one of the best customer experiences around.   Thank you thank you thank you for great service Sheila and Martin 🙂 ... View more

I would like to say a massive thank you to Sarah in upgrades.  she was amazing, she went through everything in such detail to make sure we got exactly what we wanted.  she was so friendly and polite it was so lovely to talk to someone who actually cared about their customer rather then rushing through to them quickly get the customer off the phone. She is an amazing credit to your company !!! My three year old wanted to say hello and Sarah was more then happy to say hello and ask her about her day and my daughter loved it. Thank you again Sarah you star !!!  ... View more

Hello Reason for my email, 23/09/2023, apx 11.05 am, renewal of contract. Not had any real renewal offer to ease my outgoings during these years of rising prices. Fortunately I spoke with " Ajay " who did when speaking with a view to cancelling my TV subscription help me out massively. Speaking to his supervisor he got me a fab deal for my renewal for the next 18 months. I'd like to give Ajay 10/10 for his patience, courtesy and happy bubbly approach to keeping me with SKY, Thanks Ajay and a big thank you too his Supervisor, 10/10 I'm a happy SKY customer. I hadn't received a rating prompt email from sky, but just wanted to say Thank you,and not forget his help. Your a credit too SKY. ... View more

I had to contact Sky to transfer my service after a very upsetting personal situation.  I had to move quickly and it was very traumatic.  I spoke to @Anonymous  the day after I moved when I was still very emotional.  He was absolutely brilliant, very understanding and incredibly kind.     Not only did he sort out transferring my sky broadband and tv to my new address he also managed to make me smile.   I couldn't have asked for better service.   ... View more

I wish to commend Shaun (removed) and Simon (removed) for their help and patience when they attended at our home. Sky are very fortunate to have employees of this calibre and I would like you to thank them again on our behalf. They called to our house in Denton on 20th September and I think we were their first call.    Moderator comments: removed personal details  ... View more

I would like to sincerely thank Sky for spoiling totally the coverage of the Japan Grand Prix qualifing by spoiling the result during watching the live cricket. Why do you do this it spoils it for customers who may have recorded the Japan Grand Prix qualifing to watch later, ... View more

Thanks for helping. Kirsty. 22/09/23   ... View more

I spoke to Sam at 15.14 today to upgrade a handset and as I have no access to mobile account, Sam after spending time and obtaining help go this reolved.  3 and a half years ago I had this problem and spoke to technical staff in the UK and offshore on numerous occasions and tried many workarounds they talked me through, none of which worked and finally issued a complaint which ended up in a black hole and I gave up on the matter. I want to recognise Sam for going above and beyond and to thank him for his time and patience and actually resolving something that no-one else at Sky has ever been able to achieve. He is an asset to your company and has a very polite, professional, welcoming manner. ... View more

Massive thanks to June who sorted our broadband out, ringing me back on two different numbers several times. She was superb and a credit to your company. If only there were more in customer services in general like her.  She then went above and beyond, I mentioned we'd had nothing but true and inconsistencies with our bill since April and she sorted this as well. Thankyou again. Matt   ... View more

I'd like to thank MARK the very skilful and determined broadband engineer who attended Wrens Nest Lodge in Tenby area today   his customer skills are outstanding and our German shepherd loved him 🐶   he got stuck right in and rectified a troublesome fault involving Alexa (echo studio) Wi-Fi light and ceiling fan switches that no one else had managed to get on top of... three new style routers and a month later it's now fixed and the system is working perfectly ( it had worked fine with our old style flat router for years but our upgraded system wouldn't connect at all despite the attempts by myself and previous Sky staff) just to add my wife is a Royal Navy veteran with Multiple Scrolosis... we rely totally on the Wi-Fi light switches because she cannot stand up or use her hands to operate them.  many thanks and Mark you are a real credit to Sky  ... View more

I've been having problems with sky glass on and off since I bought it. The staff on this forum have beeb great at supporting me through some checks and procedures to identify and rectify the issues.   I am very grateful for their help. Thank you. ... View more

@shaneJust wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. He went over and above to ensure my queries were answered. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. I would recommend he be awarded the highest reward possible for his efforts and please do pass these comments onto his manager   Moderator notes: removed personal details  ... View more

Hi, I'm not entirely sure even how you would find him, but today I had a telephone call with Les, from your cancellation department. The call was at 09:25am.   i was so confused and agitated but les looked into my issue and spoke to me like a human would. He talked through the problem and came up with a solution. Thanks to les I'm still a customer with sky today.    all I know is he works from home and done with a London accent.  les is a credit to your team and indeed your company.  ... View more

We are often quick to complain in this life but less quick to praise, so I wanted to credit @Anonymous (removed) in Sky's Dunfermline office. After having struggled for over a week to get where we wanted to, including one conversation leaving my wife in tears and our broadband and home phone cut off, Sheila took hold of the case and has brilliantly navigated us through the choppy waters of telephone customer services. We are now up and running again with the services we wanted. Thank you Sheila, your personal touch has been very much appreciated. Thomas   Moderator notes: removed personal details  ... View more

My mother and I spoke with Andrew in Dunfermline (from the dedicated Accessability team) on the 1st and 2nd Sept 2023. Andrew guided us through switching account details to my mother's name after my father's death. He did so clearly, thoroughly and with patience and sensitivity. He gave us a lot of his time, answered all of our questions and left us with a better understanding of what we were signed up for and what steps to take next. He made the effort to call us back directly on a Saturday when he was working and even called several times when he couldn't get through initially. His calm and methodical approach helped us to navigate and resolve a tricky issue and we are very grateful to him for that. ... View more

I'd like to send my thanks to Katie from the Sky Stream team. I spoke to her on 12/9/23. She explained to me all about Sky Stream and my broadband bandwidth. She took her time and was able to provide an excellent service to me as a customer. At the point of ringing I was on the verge of leaving Sky after 21 years, but she convinced me to stay, so this was very much a win-win outcome. Well done Katie. Excellent customer service! ... View more

I would like to say a BIG THANKS to Sharon from the retentions team in Glasgow for her help in sorting our problem out. After 30 phone calls to numerous call centres and our wasted time ... Sharon sorted this over 2 evening's. Prompt phone calls friendly,professional,competent. We can't thank you enough Sharon ☺️.Please give Sharon a pay rise or a reward 🙏  she truly deserves it ! Much love Linzi and Wayne x ... View more

Had an engineer, Hasan visit us today, Wednesday, 13th September.   I would have to say, the most helpful and professional engineer I have ever met.    10/10 service.    Thank you so much! ... View more

🌟🌟🌟🌟🌟Highest review that I have ever given to a Customer Representative & especially one from Sky Ireland! Doireann from the Loyalty Department was absolutely fantastic in helping me to renew my Sky Contract, having tried unsuccessfully online for almost 2 hours, and at the same time reduced the monthly costs. Sky have the exclusive rights to Formula 1 & I couldn't be without the cars coming through the screen in full HD 🚥 🏎🏁 She has a great personality & understanding towards customers, which is extremely rare to find these days. Hassle free, listened to everything, made suggestions & we reached a Win Win for both sides. A pleasure to deal with, one to keep Sky Ireland! Thank You Doireann. P.S. I'll watch out for Lando 😉 ... View more

Many thanks to the on line agent who provided me with help and support when I asked for it online when I needed help with my end of contract on 13/9/2023. Everything was explained to me and suggestions made which helped me make a decision. This was followed up with a conformation email.  It is rarely that I receive such  good serrvice. I don't know the    name of the  lady I spoke to but thank you very much.  ... View more

We had 2 engineer visits on 9th and 11th Sept. Both engineers were very professional and helpful. They took time to explain everything and were very polite , they respected our property and we were so happy with both visits they solved our issue and also gave us extra help in getting the best from our sky TV and Internet,  thank you  ... View more

@Veronica Thanks a million for the help earlier. Just want to say that this should be the standard set at Sky with regards to customer care. Pleasure to deal with and took me through every step to get to a timely resolution.  ... View more

Lesley has been absolutely fantastic...she have managed to go with me through all the process very smoothly. She is a diamond to the company ... View more

Why would anyone want to 'Thank Sky' ? Useless customer service ,dreadful programming and scheduling to name but a few things. Promises made and broken every second. If you are not one of the 'chosen ones' you get treated like dirt. No doubt the 'Soup Users' will be outraged but so what ! ... View more

What a joke sky - 22 years a diamond member now and never won a thing from you. ... View more

This gentleman is a credit to sky, I have had nothing but problems with my broadband installation from start to until he got involved. After getting passed from pillar to post by everyone at Sky. He was the only one who took ownership of my problem and got it sorted and more than anything worked proactively to box it off . My biggest regret is that I couldn't take his call to thank him personally today, before he went on leave. He's a top man & worth his weight in gold!!!!  ... View more

Cheers for your awful customer service and just randomly cutting off my subscription for no reason. Only go with you lot for convenience, really considering quitting now. ... View more

Dear Sky Management Team, I hope this email finds you well. I am reaching out to bring to your attention a recent experience I had with your customer service that genuinely made a significant difference in my perception of Sky as a company. The individual at the centre of this positive experience was none other than Karen. From the moment I started my interaction with Karen, she exuded the utmost professionalism. Her understanding and empathy towards my situation were palpable, making me feel genuinely heard and valued as a customer. In today's fast-paced world, this genuine human touch is all too rare, and it was a refreshing change to feel so well taken care of. But more than just being understanding, Karen demonstrated an impressive level of patience. Regardless of the complexities of my concerns, she never made me feel rushed or as though I was a burden. It was evident that Karen was dedicated to resolving my issues, and she did so with grace and expertise. I believe that individuals like Karen, who go above and beyond their roles, should be recognized and commended for their outstanding contributions. They play a pivotal role in fostering long-term customer loyalty and enhancing the brand's reputation. It is my sincere hope that Karen receives the recognition she so richly deserves. Please consider this email as a heartfelt recommendation for her commendation. Thank you for your time and for having such dedicated employees on your team. I am even more confident in my decision to choose SkyStream as my service provider because of professionals like Karen.   Warm regards, Samiul ... View more

Michelle visited my home today to upgrade me to Sky Q. What a fabulous lady you have working for you. Not phased by any problem. She has a "can do will do" attitude which is so refreshing in todays world.  Michelle was so friendly, personable and professional. She did an amazing job and I want to send my thanks to her and hope that she can be recognised for doing such a great job.  Thankyou Michelle.  Katie McManus  ... View more

Following on from the amazing work Phil fekm cancellations helped me, he put me through to a tech advisor Joanne; who was the epitomy of support; not only did she help me resolve and explain what has been going on with the issues with my line, she took her time to explain had Happened, broke down everything that had/ NOT happened, which made me reassured what was happening with my line rather than a no it all speaking jargon! Then she was helpful and understanding when I had to support my child, finding out her name we had a huge thoughtful conversation about an event she recently went to, that I had been to many a time and we clicked with the conversation, then afterwards she supported me more with resolving another issue just to help my child.     Sky...! Joanne should be fully recognised for her thoughtfulness and support for what she had done that no other tech advisor apart from another helped in cancellations   .  Please recognise her good work...!  ... View more

I have had a rough week of fibre speeds; advisors going to phone back and don't.  Saturday 8am managed to eventually through to tech team who were fab and then to Phil in cancellations; was so kind and thoughtful for all of the hassle I had been been; promised to phone back Tuesday; I was reluctant to happen after let down sooooo many times! I got a surprising call from Phil, between him and his manager they had both gone out of there way to reassure me; support me everywhere they could; and he especially deserves to be recognised for all of his help; support and going to extra mile to help me!    sure we thank people every time for work people do; but as a mother of a disabled child who cannot talk and understand why something isn't working; trying to explain can be quite hard, but Phil went out to help my family; which allowed me to support my child more and she was able to understand without sadness or stress!  thank you Phil; I hope you get promoted or get a reward for all your hard work...!  ... View more

A huge thank you to Rebecca in customer services. So helpful and sorted everything out for me in one phone call after being passed around for two hours by other sky colleagues. Made sure everything was explained clearly and even saved me money on my new mobile plan. Absolute shining star and a credit to Sky - give her a raise - she more than deserves it! ... View more

I'd like to say thank you for the noodle the doodle kids book I won from sky vip I was delighted  ... View more

A few Weeks ago my  sky Q box  broke  and  sky sent me a  new  one, since i  have  been having error codes  on my mini box and   last night it just wouldnt connect. I went through all the steps  and  trried  to fix  it and  in the  end  got through to one  of  the  most Amazing employees of  sky i have ever spoken to, he  not only fixed  the issues  he  was  kind  very professional and i just need  to  let you at sky Know, Chris ( From Bulgaria) YOU ARE A LEGEND. Give  this  man a raise he  was fantastic.  MRS G Ashby ... View more

Many thanks to Justyna (if I heard right) who after many hours of trying to reach someone for help was the kindest and helped immediately, hope you have a great day! ... View more

Had for a change best experience with sky. She sorted everything for me an spoke to me like a human an not just a paying customer. We also spoke about life in general now for someone who doesn't get out or speak to people much this was so nice to speak to someone who not only listened but understood my dramas! I wish I could speak to her every time I phoned use. Seriously this lass needs to be told how good she is at her job, she's a credit to you sky!!  ... View more

Reengineer who came out, went above and beyond. ... View more

Had great service signing up as a new customer from your call centre representative Junaid. Really helpful, clear and patient in letting us decide what package and products we wanted to go for. Long may this level of service continue with each renewal.  ... View more

Having only been a Sky member for 12 months I have recently had an issue with them and trying to change to Sky Stream, after 6 weeks of Live Chat, failed telephone calls and utter frustration I wrote a complaint as the attitude I was getting from staff was appauling - spoke to the complaints team via Whatsapp and spoke with Martin - he went above and beyond, took his time with me, empthasied and provided an outstadning service that has meant that I will stay with Sky because of him - Martin is fantastic at his job and deserves the recognition! Treasure your employees like Martin! ... View more

Contacted Sky via helpline number, answered promptly and a very helpful and friendly lady assisted by untangling two accounts that had become linked and then ran a test which confirmed a line fault and arranged an engineer for tomorrow. Top quality customer service and a perfect example to every company. ... View more

Spoke to a lady in customer service regards renewing tv and broadband contract. She was extremely helpful and accommodating and was able to get me the best deal for my package! Thank you! ... View more

When you move home, there are always hundreds of calls to move before you can settle in. Out of all of these calls, my recent experience with Sky was by far the smoothest.   Tez is an absolute credit to the moving home team, and talked me through each stage with friendly and professional information tailored to my own situation.  ... View more

I had some questions about returning my Sky equipment. I spoke to Fardeen on 26/8/23 and he advised me to attach a note inside the box and ,maybe, send an email which I have also done. He asked me why I had left Sky and I told him that the Virgin package was practically half the price. However, I did say that once my contract with Virgin was up, if there were any more appealing packages with Sky  I would, almost definitely, be returning! He also mentioned going onto Uswitch to see what I could come up with. He was very helpful and friendly. I mentioned that one of the features missing with Virgin was that I could only  watch Friends a small part of the day but with Sky it was available much more often. I then discovered that Fardeen was also a fan of the program so we had a little discussion about that! I liked the fact that the conversation wasn't 'staged' and was much more personal. If only other customer service advisors were as nice. I would really appreciate it if Fardeen was able to see my letter. Many thanks. ... View more

I called yesterday (26/08/2023) for help with sending back a new Samsung and swapping it for an apple phone. My advisor was so helpful and a joy to speak to, unfortunately I'm not certain on his name, I think it was Darius? or something very similar. He is based in Scotland. Please pass on my thanks to him for being so helpful and lovely to chat to. He is a credit to Sky and is a lovely guy!I haven't received an email to rate his service so I'm hoping this will get back to his manager. ... View more

Hassain was kind enough to call me back twice because I could get to the point of ordering Sky with him when we first interacted when I asked lots of probably obvious questions about the service proposition, about NETFLIX about all kinds of things. He was patient and attentive, I think even a little dubious he would clinch the sale but he persevered and after a total of three weeks he got the sale, he honoured the original package price and after a lifetime of not wanting a satellite dish I e now got SKY at a great price and with fast broadband at last. What's not to love? He went above and beyond because of my time constraints he delivered on his promises and he was exceptional. Thanks very much I really appreciate it.      ... View more

COLIN in the broadband help centre was so helpful that he sorted out my Wi-Fi issues with the new my Wi-Fi white box  he went through all the problems 1 by 1 until we found the problem which was that I need a and a Wi-Fi pod to extend the signal due to the lay out of my house he had it put on express delivery so well done Colin for being so professional and giving a good Custer service .👍👍👍 ... View more

On 18 Augsut 2023 I needed advice on my new International Call package which I set up the previous day. My reason for needing additional help was clarification concerning International numbers and if my package covered the Business nos that had country code plus area code as I was receiving answers to my calls "this no is not recognized".  this was in spite of about 7 tries. My call was taken by Bruce who was extremely patient and helpful going through all the possibilities with me.  It appeared all was well and as this was late in the day and I could only maked more calls on the Moday, Bruce offered to call me back on Monday evening to see if I had any success. In the exact time frame he gave he called and unfortunately I had not had success regardless of the many times I tired. I was considerig cancelling the package as it would serve no purpose but having gained insight of the fact that numbers that are ..eg for banks and large companies begining with 083 etc  do not connect from the Sky International Package . Bruce had gone the extra mile giving me all optiions and I needed it to persevere and try and locate more number options so I decided I woudl keep the package.    I was completely impressed with the manner in which Bruce handled my query, giving me ample time to go over things and grasp details, He was knowledgable and thorouh throughout the support he gave me  and as a long stannding Sky customer (13 plus years) - I have experienced this same great service and support. throughout.  I woud like to commend Bruce for the incredible support he gives customers like me and ask that his Superior be given my commendation. I guess its this type of service that makes me an"Allways Sky customer".   thank you   Edith Cockrell         ... View more

Very impressed by Islam, who visited us on 22 August, following intermittent signal problems. He was prompt, very friendly and very thorough in his investigations, eventually replacing our dish and a number of connections. He was very patient in explaining what he was doing and why.   Very professional, we were very pleased with the service ... View more

I spoke with Michelle and William today with regards to my Sky Glass, and they could not be more helpful, Michelle had such a beautiful telephone manner and kept her cool when her system decided to have a time out.    I was then transferred to William who is the sweetest staff member I've spoken to, assisted me with everything I needed and even mentioned the Sky VIP which I haven't really been using to it's full potential. William was so helpful, knowledgeable and a credit to your team.    Both Michelle and William deserve a little thank you, having such helpful, cheery staff does make your day, and the calls a lot easier.    Hopefully Sky finds these two and they are rewarded accordingly.  ... View more

After some very iffy communication with Sky firstly from subscription and then from Indian call centre I thought I was just phoning to complete my cancellation. Huge cost increases and no options to reduce the price had upset me. Luckily I spoke to KATE at the CARDIFF call centre early in the morning. She understood the problems straightaway and did everything she could to retain my membership with the same Sky packages I have been happy with. The options she came up with were fine and she carried out this with a calmness that should be appreciated in her office. Thanks Kate for an excellent job well done. I hope i can speak with KATE again in 18 months when I will probably have to go through this rigmarole again ... View more

I moved home in July. The lady that dealt with me and processed my broadband transfer was simply the best. Sbe called me back when she said she would.  Really helpful with any problems I had and went above and beyond for me. This lady deserves a raise.   A big thank you. I moved from walworth to depford. ... View more

I called Sky to discuss terminating my mobile sim due to poor coverage. Christine was very helpful in explaining all my options and saved me money in the process. She had a customer come first attitude    Moderator comments: edited title  ... View more

Hi as I was told ..try rebooting the sky glass to solve the problem of it keep saying say MySky to upgrade, reboot the tv worked thank you ... View more

Just had to put it out there that today we had Shaun (removed) come and upgrade all our Sky boxes. We have a pretty conviluted installation and he got his head around it and carried out a seemless upgrade and we are so happy and over the moon with his first class knowledge and work. We knew it was going to present a problem but he never stalled a true professional and actioned everything we could want. Very impressed, very diligent and a super guy - well done that man!    Moderator comments: removed personal information  ... View more

I somehow managed to end up with paying 2 Sky Mobile SIMs when I only wanted one (long story, mainly involving my own incompetence).  Kapila helped me in cancelling the SIM that I didn't need anymore.   All very quick and painless, thanks to Kapila. ... View more

I just wanted to say a huge thank you to Christine Hamill who helped me yesterday spending over an hour explaining very simply how I could save money but also without being at all push or salesy pointed out clearly how I could swop some phones on my contract and end up with a better phone for a similar pricepoint.   I ended up swopping 2 phones and spending a little more but with more data as I required.  She also looked at my TV package to see if any savings could be had which was not possible but I was so grateful for her attention.    Mostly I am happy with the service I receive and I always know it will be a long call which can be hard when I'm trying to hold down a full time job, but yesterday I was cut off twice from other members of the team and was grateful when one person just talked at me trying to sell me stuff that was way beyond my pricepoint and seemed to ignore that the whole point of my call was to save money.   Christine, on the other hand, really listened to what I had to say and I brought up the fact that I'd been alerted to the possibility of swopping some devices and she explained how that worked and exactly how much it would cost me and how that would differ from what I was spending now.   She was amazing.  Just really trusted her to give me the right advice.     Thanks you Christine - you really did help me and you made my day a little brighter too.  🙂c   Moderator comments: edited title ... View more

I made two calls today and both members of staff were so helpful, both people made me feel like they were there to help and not push expensive products to me. I had plenty of questions for both team members but especially a lot of questions about my broadband and tv during the second call! I was given plenty of time to talk to my partner on the second call (he was dealing with grumpy baby on the first so I had to ring back later!) and we were given plenty of help in tallying up costs of different packages/combinations. It was nice to make a call and not feel pressured to make a decision without chatting about it first. Thank you both for your time and help today!  ... View more

Hi, After having  Contact with your Call Centre, I expected an E Mail requesting feedback, surprisingly none arrived. Which is preferred to other companies hitting you with feedback requests before you leave the site/ call. Well done Sky👍.   So I feel searching for feedback methods is warranted I this case. I called the Company on  31/7/23, and after a short delay(eased by a choice of music) a young lady called Shruthi took my call. She was at your India centre, as I am hard of hearing I usually have difficulty understanding heavily accented operators, Shruthi was excellent and understanding, making my renegotiation process easy and fruitful. She listened and answered all my Qs. The revised offer was acceptable, so I'm staying with Sky.    Please pass on my thanks to her, for being a spot on Agent and a credit to Sky.⭐⭐⭐⭐⭐.                                      Regards P H.           ... View more