Send Thanks to Sky

Hi    I spoke to a really helpful and very personable guy yesterday PM, whose name was Oli. The only other thing I know about him is that he lived in/near to Stockport UK.    I was wanting to add Netflix to my SKY Q account and he was hugely helpful in explaining, in plain terms how to do this. He was very patient too as I downloaded the My Sky app onto my mobile. He also talked me through when and how to avail myself of a new rate on Signature subscription as it was coming up to renewal time.  In all my interactions with umpteen company Customer Service Departments over the years, he had by far and away the most engaging and helpful personality, a credit to your organisation.  I hope you are able to track him or his line manager down and convey this feedback to him/them.  Regards      ... View more

Saturday night I took my 11 yo daughter to see Nothing But Thieves. I cheakily ask about taking her in to the lounge as it was her first ever gig and want to see if we could make it a bit more special. Your team was so accommodating. The guy who I believe was the team leader, whilst chatting, asked where our seats were. And from this point in our night totally changed from what was going to be a fabulous night to something really special. He allowed us to sit in the special seats beside the stage. (S4)-we were shown to our seats and then guided to the lounge. Even the guy on our door was so courteous and lovely. Other than it being a blinding night of music – as my daughter put it, she also felt confident about being there and safe. - which didn't feel before going in.  Jess is autistic - And safety for her is so important to her otherwise she can feel overwhelmed. I can't thank your staff enough. I've never seen that girl smile so much and this is not an easy thing to bring out her. And I also could relax.  Thank you from the bottom of my heart.  Liz Digby and Jessica.  ... View more

I had a very complex complaint passed from team to team over 2 days. I was very stressed and frustrated. She is the only person I spoke to that resolved my complaint. Had lots of misadvice. I'm so sorry I don't have her name lovely Scottish lady asset to your company. Thank you so much ladybin third party cease escalations team. ... View more

I would like to praise Jack in the Netflix support department. He stayed on the phone with me today for about an hour or so trying to sort out a Netflix account link issue. Although he couldn't resolve the issue at the time, he prepared and readied other options as 'chatting' with Netflix agents was unhelpful. Jack promised to call back later after suggesting I actually call Netflix support to get 'unlinked' from a family member's account as the 'chatting' proved useless. I managed to talk with someone knowledgeable at Netflix in the end who sorted the issue and Jack did indeed call back, though I missed his call (he left a message), so I couldn't thank Jack myself. Jack us a credit to Sky for his service and patience and I hope he is properly recognised for this. Thank you Jack.  ... View more

In today's world, we're very quick to complain. Often, for those where things don't go quite right, their voice is often the loudest and it's not always does thanks get passed along when it's deserved.  Safe to say, that was me today. Who started his call with "Is this the right department to make a complaint to?"   Well, luckily for me, the chap on the other end of the phone today was Daniel in the Tech Team. He listened intently to my concerns and not only managed to calm me down, but had me laughing and ending the call one happy Sky customer with a new subscription that I wanted.   My concerns raised from trouble with Sky TV and Broadband post-move. Unfortunately for me, my apartment block hasn't upgraded it's Hardware and SkyQ won't work for me. Daniel helped me get setup with Sky Stream and sorted out ending my SkyQ contract. On top of that, my broadband speed issues are now being resolved with a visit next week after listening to why I was frustrated and empathising entirely and sorting it out without patronising me and really got to the technical detail that I wanted too.   What really made Daniel stand out to me was how human he was. There wasn't any carefully orchestrated 'call centre script' - just a fellow gamer like myself who understood why I wanted my Broadband connection resolved. We discussed video games, had a laugh and overall, he fixed every single one of my concerns methodically and saved me from the big headache I had with the stress of moving on top. I genuinely was in such a bad mood when I phoned today and I ended up feeling terrible I'd even wanted to complain by the end! 😊   Honestly, he's an absolute credit to Sky and embodied the spirit of the company. I felt like I was talking to a friend who was just being honest and helpful, but that also cared a great deal about Sky and Sky Products too. I wish all companies had a Daniel when I called 😂 ... View more

Dear sky,My wife and I have had problems dropping in and out for months,and had tried everything,A phone call just does not help. The visit from your amazing specialist was great ,he went through all connections ;including phone ,and found there to be a fault,plus switched of booster at box which interfeared with signal. We have had Zero problems since he left,what a great chap,Friendly and very helpful,in Fact ,an outstanding ambassador for SKY.,well done ,Sorry if I've got name wrong. Best wishes to you and your family.  Brian. ... View more

A huge thank you to the person I spoke to this morning at Sky. My broadband speed in the past day was flaky and not the usual 150mbs. I had rebooted my router and unplugged things etc. to no effect. She took time to understand my issue and from her end identified it was actually a booster issue and made me reset that. Success! All speeds in the house back to where they were. Thank you.  ... View more

A MASSIVE thank you to Dillon/Dylan from customer service who spoke to me today. Absolute sweetheart of a man and made me feel so lovely and welcome I hope he gets a bloody raise or a bonus. Such a lovely man just by a phone call. I can't do another thing until he gets the recognition he needs.  ... View more

Amazing service! I've signed up with Sky at around 8pm without any isssues. Very polite customer service and extremely quick sign up process. I've received my Sky Stream pick next morning literally after 10 hours. That's amazing how fast they delivered it! The deal and price were also amazing! I'm so happy that I decided to switch from Virgin Media! Thank you for your service!  ... View more

Excellent service -  when we called to sort our increasing bill - being pensioners with a disabled son living at home - both Fiona (in Glasgow) and Katrina (in Livingstone) were exceptionally helpful and went the extra mile!  Fiona was so friendly and reassuring and called us back with a package much more suitable to our requirements and income.  We are extremely grateful to both these lovely ladies and would like our thanks to be passed to them and hopefully for them to be recognised by Sky management for their excellent service.  ... View more

I would like to thank a very kind gentleman called Matthew for all his help and assistance after I had my Apple tablet and iPhone hacked.   Also for making sure that from now on, no one has access to my Sky as I am the bill payer.   Also, this morning I had a lovely experience with a gentleman from Mumbai who was so patient with me in signing a new contract.   He too was very patient with me.   Being hacked is a truly awful experience.   Particularly when one of the hackers has screamed extremely personal information over my fence.   Finally, to end on a more happifying note, may I take this opportunity to encourage as many people as possible to subscribe to The Beyond Limits podcast on YouTube, hosted by Mark Ormrod MBE and Ricky Bellingham.  To find out more, go to Mark Ormrod MBE on Instagram.   This podcast is totally free and open to everyone.   Once again, many thanks.       ... View more

Spoke to a gentleman regarding a issue I had his name was Matt what a very professional gentleman he was sorted out my issue very quickly and very efficient to every details also a really nice guy he was a credit for a sky employee A gentleman of a guy  (removed)    Moderator note: Removed staff personal details ... View more

Well we decided to take the SKY Q offer of a free installation in August 2023.We ahd a booking for 4 weeks off and waited in on the day a lady came and she couldnt do the instalation as it was on our foof some 30 ft high and had to use a cat ladder but informed us that dshe only went up strait ladders and propmley went away having done nothing. I called the following day exspaing what had happens but the service center was unaware and he set up another fitting day 2/3 weels time.This tme 2 vans turned up so we were happy !! that this will get done as these guys had lots of equipment to scale our very low house.They asked to speak and told us the roof was wet and slippery as it had been raining early  on and also there were wasps near where they wanted to climb I suggested that they did it from the back of the house but said safety was our main concern which I totaly agree with and then left us again!! went to get the post from the bottom of the drive they were partked up down the road some 20 mins after leaving. Anyway onto SKY again and same thing booked us in and the guy came and chatted I explained what had happened he was amazed but took a view of how to deals with changing the transponder only and got his ladder screwed to the vall full climbing gear on and promply went up and fitted the item. So after that Alex Scarborough setup everything and can honestly say what a credit to SKY he is soHelpfull and cannot thank him enough a real joy to have had Alex do our instalation Many Thanks to Alex. Aidan&Cheryl. Wilmslow  ... View more

Hi, I have just contacted Sky with a view to cancel my package as my contract had come to an end and the cost was significantly higher. Mellissa who took the call was keen to keep me as a customer and has managed to get me a deal close to what I was paying before and has explained potential future increases so that if I notice my bill change I understand why.  Thank you for your commitment to keeping my custom, great customer service  ... View more

Actually never done this before but I just wanted to say a massive thank you to David Blakey, an absolute gent and a pleasure to talk to over the phone this morning. He really went above and beyond to ensure that this customer went away happy and in the wifes good books.    Thank you David.  ... View more

On 16 October I was helped tremendously by your engineer, Ivaylo Bosilkov. He sorted our problems out in a clear, concise and friendly manner. He was patient and polite throughout our entire interaction and resolved the issues. Ivaylo arranged to send an engineer to our home the very next day to resolve our Wi-Fi issues. James arrived the next day and he too was so helpful and sorted our problems out.  On the other hand, the person I spoke to with regard to billing (Abdul Rahim) was very difficult to understand which was very frustrating for me no matter how much I respectfully told him that I could not understand him.  Thanks and regards       ... View more

I contacted sky customer service today to change my address as I am moving homes this month. However I have two accounts for sky one for mobile and one for broadband due to issues with my email addresses when signing up. The woman I spoke to the on the phone was so polite so lovely and managed my request with ease! I could not thank her enough for sorting out my request which I know I had made more work. We live in a world where we do not say thank you enough for peoples service. She made my experience with Sky over the phone stress free especially with the stresses of moving into a new home. She gave me all the information I needed and emails for reference. Thank you again your kindness goes a long way!  ... View more

Hi I ordered a new phone Galaxy 23 plus I followed instructions but could not get my new phone sim to take my number then realised had two sims up and running so called sky they popped me through to a agent I think her name was Jackie she wax so kind snd helpful sorted my mess out totally it was so easy in future will call them instead of on line as online has issues you can't move from sky to sky but all sorted I would like to thank her for her help she was a star  ... View more

Special thanks to Tracy from Sky Glass Resolution Team for fixing the issue with the mix up of mine and my dads SkyIDs. After spending 2 hours on the phone last week with no real follow up, and again being passed around the houses when I had to follow up myself the second time. Tracy at SkyB Livingston called back as promised with a solution. ... View more

After 6 years of frustration of not being able to unlink my ex husbands account I cancelled sky and started again. Katie sorted this problem in 5 mins..... How service should be 👍 ... View more

PLEASE HELP ME! I accidentally submitted a negative review on my sky engineer. My mum was in waiting for her and I didn't realise she had been, as I was at work. Mandy was lovely and great with my 3 year old I feel awful I gave 1 star and said she hadn't been yet Poor communication on my behalf, my mum said Mandy was lovely professional and couldn't do enough to help! Please get this to the right place 🤞 ... View more

Thank you for you tome 🙏🏼🫰🏻😊 ... View more

Just want to send a big thank you to everyone involved in my Full Fibre installation... Openreach were brilliant, the chap arrived two days after I put the order in because he couldn't do the original job he was booked for so just popped by and the Sky chap who did the final hook up... Arrived in his slot and completed his bit within an hour... Absolutely faultless service and the broadband speeds are cracking. To say I'm happy with how it all went is an understatement.... Two weeks from ordering to being connected is amazing especially how my previous ISP (BT) said there was no Openreach appointments for at least 3 months 🤣 Excellent work Sky & Openreach 👌 ... View more

I would like to thank and recognise Gordon from the fraud department for their help today.   What a lovely, helpful informative gentleman. My father had been the victim of fraud and he couldn't have been more helpful, understanding and reassuring in what was a stressful situation for all involved. He went out of his wat to ensure that the situation was resolved and we will be forever grateful.   Thank you Gordon, we appreciate it. ... View more

Thank you so much to Baber who visited our home yesterday to set up our TV. He was such a gentleman and went out of his way to help us when we couldn't locate our Sky box. Thank you for your excellent customer service and kindness shown, it was all much appreciated. ... View more

Thankyou for quick response but sky call  number  ... View more

GCL23  or as she more commonly known, Gillian.   Spoke with Gillian today regarding a complaint, listened to what I had to say and took ownership, even thought it wasn't her issue.   every sky employee should be a bit more like Gillian, would save a lot of timw and hassle. ... View more

Many thanks to Jim in the Scottish office. I had reported a fault on our landline earlier this month which was resolved a few days later. However, during a following call from yourselves offering what I thought was a months free Subscription to Sky Sports as recompense for the problems, it turned out I had been contracted to Sky Sports Package. As a pensioner I am unable to afford this and was not interested in having the sports channel at all.   Twice during the following week I called to have it removed and each time I was told it had been removed and I had been given extra help with my basic package. However the offending  sports channel still was not removed. Concerned my DD would be bounce due to the increased bill I emailed the complaints dept as a last resort. This is where Jim stepped in and took control. In a polite and professional manner and sorted the issue out instantly. He should be recognised for going above and beyond for his customer service skills.        ... View more

Thank you Vicky for your help last Friday with mobile issues much appreciated  ... View more

The process for replacing Sky Q products when the HD has issues is superb! It’s been causing a problem for months (not connecting to the mini box, kept reactivating the network and main box connections, kept trying to update software when it was already done) but was desperately bad over the weekend (couldn't watch recordings, couldn't record or download, couldn't connect to mini box at all). I went through the help pages, reset the HD with no improvements so I requested a new productwhich arrived within 13 hours! Incredible! I thought there was a further issue with my mini box but replacing the main box has fixed things. Thank you! ... View more

I'd like to thank Lee the Sky engineer who visited us on Friday 20th October 2023. It was pouring with rain and he spent a very long time trying to improve our connectivity that had been really bad for months. He had to install 2 different cables in the end outside all round our house in terrible weather. Our service is perfect now and I just wanted to say thanks to him for not giving up until he had rectified the problem. ... View more

I have to give a massive thank you Sean for the fantastic customer service. What an asset he is to Sky . After hanging on the phone for over an hour because the previous advisor hung up on me because really didn't know what she was doing!! I was at boiling point then . But I was so lucky to be connected to Sean who sorted my issue out within 10 minutes and went above and beyond to help me set up my Sky Glass . It has restored my faith that there are some genuine people who really cares about giving excellent service . If you are lucky enough to be connected to Sean you will be as amazed as I was . Once again a big thank you .  ... View more

Marina helped sort out multiple issues today that took about 4-5 hours to go through them all and sort out, at all times she was beyond nice and helped get absolutely everything sorted. Got me a brilliant deal for Wi-Fi and tv, even better than I thought I could get. Very very happy with the customer service I received today. Thank you.  ... View more

I would like to thank Naz somewhere in the north of England for his patience and incredible help on Monday afternoon. I am entitled to the Paramount Channel but I could not get it running. I spoke to THREE people before finally getting SUCCESSFUL help from Naz. He rang me back yesterday to see if all was working but sadly I was out so could not take his call to thank him. Please pass this message on to him. He deserves credit, he was polite, patient and had a great sense of humour. A big thank you. ... View more

paul ma telephone befriender is a fantastic kind caring thoughtful young laddie way a heart of gold. whom has spend a serious considerable amount of his time chatting over the phone. over the past few months we hae built a very strong bond.   we are all lassies an laddies in caledonia. aye truly appreciate the care paul has kindly shown towards mysel and his calls always lift ma spirit. paul goes above an beyond the call of duty. he is an absolute smashin scottish laddie an a true credit tae alba. sending biggest hugs lots o love   frae yer wee highland lassie.   all the very best stay strong an positive   slainte mhor   alba gu brath   hae a lovely evening.     ... View more

Would like to acknowledge the customer service agent on the phone today called Stan.Knowledgeable, friendly and extremely patient. Excellent service, would love for this chap to get some well deserved recognition!  ... View more

Just like to say a big thanks to Glen the Sky engineer who fixed our TV on Sunday 15th October 2023. Fixed the problem in no time at all. Excellent service, highly professional, very polite, great advice and set me up with 2 months free Sky Cinema. Even set up the volume control on my Sky Q remote. Give this man a promotion and a pay rise, definite asset to Sky. ... View more

Just want to say a massive thank you to Michael in the sky q tech team who today finally sorted out getting me and engineer visit after months of my Internet dropping out. He compensated me for having to deal with a sadly unhelpful lady I had previously spoken too that said there was nothing wrong and put me through to cancellations ... View more

Jane helped me resolve issues with my Sky Tv. She was extremely patient and kind, took me through all the necessary steps and made sure everything was resolved.  ... View more

Hi   i habe just spent a few minutes on the phone to Andrew. I was really stressed and worried about a bill. He was kind, calm and so helpful. Just a wonderful all round person to speak to.   it was not just that he managed to sort my issue, but it was how he did it, and for that I can't thank him enough. I had been worried and crying about the issue and he handled it professionally and with such kindness, thank you @Andrew, sky are so lucky to have you xxx  ... View more

Excellent service from John in the Guest List Team based in Livingston. I rang with a billing issue which he explained fully and was rectified promptly. The normal excellent service from that team.  ... View more

I would just like to say congratulate and thank Andrew from the dunfermline call centre (Removed) for his outstanding customers service. He was very patient knowledgeable and friendly. He is by far the best customer advisor I have ever spoken to from any company. Thank you so much for all your help Andrew. Also maybe his call should be used for training purposes. I really hope Andrew gets the recognition he deserves with his outstanding service that he delivered.   Moderator note: Removed identifiable details ... View more

I just wanted to leave a 5 star review for Joe in the Sky VIP call centre in London. I'd make it 6 star if that was possible!    He was just the loveliest american guy from NYC, who not only sorted my Sky query out promptly and effectively, he also gave me heaps and heaps of advice and recommendations for my upcoming trip to NYC. His customer service was outstanding and I would really like for this to be acknowledged with him.  He made my custom feel important, didn't rush me off the call and all in all made me feel like my call mattered! I now have my Sky query resolved and a wonderful list of recommended places to visit in NYC from someone who lived there.... the best kind of recommendations!  Thanks Joe, your customer service really brought a smile to me face and it most definately  was the best customer service I have received from Sky in my 17 years as a customer!    ... View more

A huge thank you to David who provided a great deal on my sky tv, broadband and mobiles.  It was great to speak to someone who is knowledgable about their products, friendly and has time to discuss your requirements with no pressure.  Excellent customer service and a real credit to Sky.  ... View more

I spoke to Mark on the broadband team today. As this is public, I wont share my personal circumstances but he was so kind, attentive, listened to my issues and helped me massively.   Thank you Mark. You are  a credit to the team. He clearly wished to provide great service rather than locking me into a contract which would not have been suitable for me at this time.    I would like recognition to go to him.  ... View more

Micheal was amazing with helping me with my issues and concerns with cancelling a phone contract and sim on my account, he was patient kind and considerate and made sure I understood all the terms and conditions and a step by step of what will be happening in the following weeks. His Scottish accent was amazing he truly is an upstanding member of the sky call support team.   Thank you, Phil Walker ... View more

My broadband and tv were due for renewal next month and I got a fantastic deal and I'd like to say a big thank you to Elizabeth for all her help she was very kind thank you Elizabeth  ... View more

Eugene picked up my call to Sky about poor WiFi reception. He was patient and friendly. Eugene is based in Bulgaria. He completed all the checks with me and has arranged for an engineer to call at my home. Really appreciated his help and the conversation as a whole. Well done!😊 ... View more

I want to express my gratitude to Shiv for his assistance, who was incredibly helpful. He was quite understanding with me and suggested that I upgrade my phone, which I did. Even though it wouldn't have happened if it weren't for him, it was a wise choice. ... View more

I would like to say a big THANK YOU  to engineer Mark who visited me yesterday (6/09/23), here in Eastbourne. He arrived with a bright "Sky Engineer here" and proceeded to fix my problems, expalining what he was doing and getting the job done very quickly and with a cheery smile and a very kind and bright disposition. How wonderful to find such marvellous customer service from this young man. ... View more

I would like to thank @Ohi . He was friendly and assisted so quickly . Thank you for your help 😊 ... View more

Massive thanks to Louise at Sky. Who helped me get my broadband installed. She took the case on and was really patient in understanding the issues with openreach ensuring that they had clear information to follow. She also took the time to call and check on progress several times to ensure the problem was resolved. Thanks again for your help! ... View more

I just wanted to say an absolutely massive thank you to Debbie (removed) for her time today on the phone, helping me sort out multiple issues with my new orders, my online My Sky Account and refunds.   If there are any senior staff at sky reading this, Debbie deserves commending and recognition for not only being incredibly friendly and patient, but also managing to sort all of my issues that I called about (that multiple calls with other assistants couldn't) and she went above and beyond to ensure that everything was rectified...which was no mean feat, in a professionally and friendly manner!!   Debbie is a massive asset to your team and just wanted to publicly thank her for all her hard work and help this afternoon !!     Thank you Debbie !! Moderator note: Removed identifiable details ... View more

I was looking to redeem an offer for broadband and sky stream I saw online, being a sky customer already I was told I couldn't redeem it as it was for new customers only. I have to say Roger helped me get a fantastic deal still going through many options until we got the right package for a great price. Top man Roger, this is what customer service is all about! ... View more

Just wanted to praise the engineer Lee who tried his hardest today to fix our Internet problem.  From the moment he arrived he was polite, thoughtful and professional.  He put shoe covers on even though I said it wasn't necessary and he was careful in my home listening to my instructions about my pets . He listened carefully to what had happened,  my concerns with respect and tried his very best to help. He's a credit to Sky , more staff should learn from him.   ... View more

Thank you to Muhammed Ali who I spoke to today 1/10/2023 just after 11:35 over the phone regarding my mobile phone. He was so helpful and wasn't pushing sales on me after my conversation.   Thank you. Kind regards. Sarah. ... View more

Laura helped me to sort out the Move Home with Sky problem. She was extremely patient through the whole conversation and she walked through few possible solutions with me .  Now my problem fixed!  ... View more

 *** SKY TV must appreciate there staff for such services ***   Thank you so much Chelsea.. Your services deserve appreciation thats the reason I am sharing my thoughts hope SKY team read and appreciate you.   I am with SKY TV since more then 10 years but recently due some advisors errors and false promises and promises made to give me a call and apologise or compensate ... they lost trust ... i lost my trust talking to any advisor because they seem caring on phone but at the back they do mistake and customer like me suffers there mistake and extra billing.   But Chelsea is the staff I spoken to on 29/09/2023.. between 9.am till 10.45am.. Her customer services shall be an example for perfect customer handling. The way she handle my queries.. my issues... my past bad experience.... very Professional .. sweet.. caring... and with in time she handled my problem which I had been struggling and frustrated since August 2023.... she handled in one call and thank you to her manager as well she/he helped her.. but if services like her provided to customers will always keep us using SKY TV. THANK YOU Chelsea and SKY Team for having such staff and services. Words might not explain the kind of appreciation I really wanted to share for her .. but I am a happy customer for today just because of her.   If Sky needs to contact me they are most welcome.   Regards,   Asif Faizullah   ... View more