I'd like to thank MARK the very skilful and determined broadband engineer who attended Wrens Nest Lodge in Tenby area today
his customer skills are outstanding and our German shepherd loved him 🐶
he got stuck right in and rectified a troublesome fault involving Alexa (echo studio) Wi-Fi light and ceiling fan switches that no one else had managed to get on top of... three new style routers and a month later it's now fixed and the system is working perfectly ( it had worked fine with our old style flat router for years but our upgraded system wouldn't connect at all despite the attempts by myself and previous Sky staff)
just to add my wife is a Royal Navy veteran with Multiple Scrolosis... we rely totally on the Wi-Fi light switches because she cannot stand up or use her hands to operate them.
many thanks and Mark you are a real credit to Sky
