I can't say enough about how well Sheila (Removed) handled me on the phone.
I say 'handled' with the utmost praise and thanks intended 🙂
After a stressful week of work I spent my Saturday morning - when I should have been unwinding - trying to converse with sky about issues with sky broadband and mobile services, and the sudden unexplained removal of my access to paramount+.
The lack of reliable sky mobile (and wifi calling) means that I either can't get through at all or I keep getting cut off and having to ring people back and - if that's the kind of call it is - queue again (sometimes I get cut off before I've even got through to a human).
When I do get through and get cut off, agents say they've tried to ring me back but can't get through so they stop trying and I have to be the one to call back and queue and reauthenticate every time. It takes hours of my free time and is usually unpleasant for all by the time we get to the meat of the issue(s) because by then I'm extremely frustrated at having wasted so much of my weekend. I hate using a phone now, thanks to sky's unreliable services.
So I'm not thanking sky here.
But I am thanking Sheila from the bottom of my heart.
By the time I got through to Sheila I was an angry mess.
The patience and kindness Sheila showed me was above and beyond.
By the time the call was over I was calm again, I felt like all my issues had been addressed, and Sheila was able to find ways to improve things and meet my expectations for good service without me having to pay extra.
Not only that, but she personally made sure to call me back - and keep trying until she got through - instead of making me spend even more of my free time doing it. And then kept her word.
The installer, Martin, who came round a few weeks later was amazing too.
Punctual, courteous, professional, careful in our house (including shoe protectors to save our floors), and on tpo of sorting out our router and new sky box, he additionally sorted out our problematic satellite dish while he was here and boosted our wifi to prevent all the call cut-offs.
And of course Sheila rang just after, as promised, to check if I was happy - which I was and still am.
If all sky staff were like Sheila and Martin sky would always be up there as providing one of the best customer experiences around.
Thank you thank you thank you for great service Sheila and Martin 🙂
