Incredible customer service - Status changed to: We’re Finding your Staff Member

[Liam+Hinton]

Hi, I'm not entirely sure even how you would find him, but today I had a telephone call with Les, from your cancellation department. The call was at 09:25am.

i was so confused and agitated but les looked into my issue and spoke to me like a human would. He talked through the problem and came up with a solution.

Thanks to les I'm still a customer with sky today. 

all I know is he works from home and done with a London accent. 

les is a credit to your team and indeed your company. 

[Kirsty+S27]

Hi @Liam+Hinton 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager. 

Thanks

Kirsty

Community Manager