After some very iffy communication with Sky firstly from subscription and then from Indian call centre I thought I was just phoning to complete my cancellation. Huge cost increases and no options to reduce the price had upset me. Luckily I spoke to KATE at the CARDIFF call centre early in the morning. She understood the problems straightaway and did everything she could to retain my membership with the same Sky packages I have been happy with. The options she came up with were fine and she carried out this with a calmness that should be appreciated in her office. Thanks Kate for an excellent job well done. I hope i can speak with KATE again in 18 months when I will probably have to go through this rigmarole again
