I spoke with Michelle and William today with regards to my Sky Glass, and they could not be more helpful, Michelle had such a beautiful telephone manner and kept her cool when her system decided to have a time out.
I was then transferred to William who is the sweetest staff member I've spoken to, assisted me with everything I needed and even mentioned the Sky VIP which I haven't really been using to it's full potential. William was so helpful, knowledgeable and a credit to your team.
Both Michelle and William deserve a little thank you, having such helpful, cheery staff does make your day, and the calls a lot easier.
Hopefully Sky finds these two and they are rewarded accordingly.
