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Discussion topic: Sky Buddy app not working shows hun is offline but it’s not. Does not pause anything.

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This message was authored by Monkey578 This message was authored by: Monkey578

Sky Buddy app not working shows hun is offline but it’s not. Does not pause anything.

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky Buddy app not working shows hun is offline but it’s not. Does not pause anything.

Posted by a Superuser, not a Sky employee. Find out more

@Monkey578 

 

You may have to reset your hub by holding down the reset button until the lights flash and see if the app can find the hub

 

Also could you post your hub stats

 

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Monkey578
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This message was authored by Monkey578 This message was authored by: Monkey578

Re: Sky Buddy app not working shows hun is offline but it’s not. Does not pause anything.

Thanks for your reply.
I've tried resetting - made no difference.

Tried to get stats following the instructions but just clears the info and asks me to input again, although it does show on this page that my broadband is connected and Wi-Fi enabled.

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