Turning off Sky Shield

[Rman27]

Hi Guys, I'm based in Ireland and I'm having difficulty turning off Sky Shield, any suggestions?

I've gone into the My Sky app, selected products and when I press broadband shield i get an error page.

Same thing happens when I log in online.

Can a Sky employee turn it off from their end?

Thanks.

[caesarome]

@Rman27 

What is the error message ?

[Rman27]

I just get "sorry, something went wrong", please try again. I'm not sure if it's because I'm based in Ireland. I think other users based in Ireland have had the same issues. 

[caesarome]

@Rman27 

Something you could try is to link your account as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Rman27]

Thanks but my account is linked fine. I've had standard broadband from sky for the last number of years and just upgraded to full fibre yesterday.  Never had this issue before then