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Discussion topic: Sky broadband not working

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Avatar for ScottC1201
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This message was authored by: ScottC1201

Message posted on ‎01 Mar 2025 04:53 PM

Sky broadband not working

My broadband isn't working I have 2 green lights one amber light
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎01 Mar 2025 05:15 PM

Re: Sky broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@ScottC1201 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎01 Mar 2025 05:54 PM

Re: Sky broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@ScottC1201 
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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