No broadband connection

[JonBhoy]

I have not long had Sky installed after my house move, and honestly its turning into a nightmare. From having steady speed in my old house, to having no connection whatsoever in my new home. I am visually impaired due to Glaucoma and have no one near me that can resolve this issue.

I have no internet light as far as I can see on my hub, checking online indicates an issue with my broadband, can someone book a tech for me please. I am not IT litterate and with my vision being poor it makes it hard to troubleshoot.

[Highlinder]

@JonBhoy I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Might also be good if you register with the accessibilty team at Sky for further help going forward. More information in the link below.

https://www.sky.com/help/articles/contacting-sky-accessibility 

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks