Slow Broadband

[remmiezie]

I have super fast and when check the speed within Sky, it shows no issue and appropriate speed but when I check external tool, I get the result "Slow" and zoom meeting gets freeze often.

Below is results from an external check tool.

2.47

Mbps download

10.9

Mbps upload

Server: Council Bluffs

Your Internet connection is very slow.

Your Internet download speed is very low. Web browsing should work, but videos could load slowly.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[remmiezie]

HI, I can't even have a zoom call for work because it's so unstable and weak connection and it had never happened 

before switched to Super Fast and started paying more.

I switched because I work from home, hope to get the speed fixed soon.

Thank you! 

[Addie15]

Hi there, @remmiezie. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147