Sky Wifi Max

[Ian+Brammet]

I have just "upgraded" to Sky Wifi Max. I had no problems with my previous router (black one). I renewed my contract about 10 days ago. At that time I was told the new hub was better and cheaper. So a no brainer. In reality its been very disappointing and frustrating. Netfix and Prime both freeze and several devices regullarly drop out. Afrer 11 years with sky I am seriously considering cancelling my conract.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147