Intermittent broadband connection issues 18/0/2025

[TopCat84]

Is anyone else having intermittent connection issues in southport on 18/02/2025? How can I get this resolved sky seem impossible to get hold of. Do I just cancel my subscription and sign up somewhere else is that the only way to fix it?

[Daniel0210]

@TopCat84 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

[TopCat84]

Thanks for the very useful advice. I shall book mark that for next time as well.