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Discussion topic: Network connection

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Avatar for Roberthulley
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This message was authored by: Roberthulley

Message posted on ‎18 Feb 2025 09:55 AM

Network connection

My WiFi is ok but my box has no network connection 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎18 Feb 2025 11:18 AM

Re: Network connection

Posted by a Superuser, not a Sky employee. Find out more

@Roberthulley donyou mean your Sky hub has lost its connection to the exchange? If so run the Service Checker in the My Sky app over a mobike connection as that will tell you if Sky are aware of an issue affecting your line. If it doesn't call Sky to report the fault.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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