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Discussion topic: ONT power cable missing

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This message was authored by Sy26 This message was authored by: Sy26

ONT power cable missing

I recently moved into a rental flat and discovered that the Openreach ONT power cable is missing. I contacted Openreach, and they advised me to arrange a visit from a Sky engineer.Does Sky have a replacement cable available for me?
anyone know the procedure for this? It's quite frustrating.

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This message was authored by Doc5907 This message was authored by: Doc5907

Re: ONT power cable missing

Posted by a Superuser, not a Sky employee. Find out more

@Sy26 wrote:

I recently moved into a rental flat and discovered that the Openreach ONT power cable is missing. I contacted Openreach, and they advised me to arrange a visit from a Sky engineer.Does Sky have a replacement cable available for me?
anyone know the procedure for this? It's quite frustrating.


@Sy26  it is frustrating as the previous tenants will have no real use by taking the ont power cable. Unfortunately we see it a lot on this forum.

The procedure is to contact Sky who will arrange a new cable to be sent out.

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