Keep losing Broadband signal

[MartinWD]

My Broadband keeps dropping and reconnecting. The standard tests indicate there is a problem and my speeds are very low (24bps). I suspect my original router, nearly 9 years old is faulty. How do I get through to Sky to ask for a replacement router/hub?

[jamesn123]

Hi @MartinWD 

Ive escalated your post to Sky, look out for a message on the forum. 

[MartinWD]

I am pleased my query has been escalated up to Sky, thank you. I look forward to hearing from them so I can rectify the problem. 

[jamesn123]

@MartinWD 

Keep an eye on the forum they should pop up with a chat bubble

[Tom-W19]

Thanks for escalating. We've sent an invite to @MartinWD.

[MartinWD]

Good Morning to Jamesn123 - Just a short note to say thanks very much for esclating my earlier post to Sky. As you know they made contact and after a lengthy dialogue via the chat system, they have agreed to send me a new router which should be arriving later this morning.  Your help in getting to the right people is very much appreciated.

Martin WD

[jamesn123]

Good to hear @MartinWD 

Thanks for letting us know its nice to get some feedback and positivity sometimes 🙂