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Discussion topic: My new sky hub password isn’t working

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This message was authored by Bryan4 This message was authored by: Bryan4

My new sky hub password isn’t working

I have just recently got sky wifi and my password for wireless Wi-Fi does not seem to work and it won't let me login to 192.168.0.1. I have never even used my Wi-Fi wirelessly yet as the password won't work , I have reset the hub multiple times and nothing , the only way I can connect is through Ethernet so I know the hub is working fine it's just the password that came with it is obviously wrong , any help ?

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This message was authored by Chrisee This message was authored by: Chrisee

Re: My new sky hub password isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Bryan4 the password is definitely not wrong if the hub is properly reset the wifi password on the label will be correct or at least on every Sky hub so far that has been true and there are well over 5 miliion of the things in use. 😀. To reset the hub press and hold in the reset pin until the powerlight flashes then release it. Which takes up to 20 seconds. If you release the pin before that the hub just reboots rather than resets.

 

People do get confused between the hubs Wifi password and the admin password required to access the web interface. They are not necessarily the same the older flat type hubs use the word sky as the admin password simple enter the word admin as the username and sky as the password when asked to access the settings not both use lower case letters. The newer upright hubs use admin and the default wifi password.

 

The latest white Sky Wifi Max hub is different as you dont use the web interface to change settings you use the My Sky app assuming Sky have set it up properly for you.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Je551ca1 This message was authored by: Je551ca1

Re: My new sky hub password isn’t working

I received my box yesterday engineer fitted it all gave us the password on a card, that matches the sticker on the router. But it just keeps saying "password incorrect"

I don't have a contact number for Sky either 

This message was authored by Chrisee This message was authored by: Chrisee

Re: My new sky hub password isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Je551ca1 first carefully check you are not misreading the code on the card and the label a common issue is mistaking a number like0 or 1 for the letter O or I or vice versa. Its a very easy mistake to make.

 

If you are certain you aren't then do a factory reset on a black Sky hub by holding the reset pin until the power led blinks then release if the password is still incorrect after the hub fully reboots call Sky as something very odd has happened.

 

The forum does not allow us to post phone numbers but if you use the Sky Talk line dial 150 for a free call or follow through any of the contact us links on a Sky web page or simply do a Googlec search and use one of Sky's 03 numbers as they should all lead onto a common IVR system that routes the call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Je551ca1 This message was authored by: Je551ca1

Re: My new sky hub password isn’t working

Thank you appreciate your help 😊

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