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Discussion topic: Upgrading from Superfast to Gigafast

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This message was authored by maxtoon This message was authored by: maxtoon

Upgrading from Superfast to Gigafast

Have recently upgraded from my current Superfast Broadband package to Gigafast as it is now available. Engineer visit booked for Feb4th and have just recieved the 'conversion kit' which strangely was just an ethernet cable and nothing else!  What about the Max router? The offer shows that all 'full fibre' and 'Gigafast' orders come with the new Max router. Will the engineer bring this with him or am I missing something here?


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Upgrading from Superfast to Gigafast

Posted by a Superuser, not a Sky employee. Find out more

@maxtoon Sky do mot supply the Max hub to existing customers upgrading only to new customers. Actually you maybe better off keeping the older hub4 as it is more stable expecially if you have Sky Q boxes.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Upgrading from Superfast to Gigafast

Posted by a Superuser, not a Sky employee. Find out more

@maxtoon Sky do mot supply the Max hub to existing customers upgrading only to new customers. Actually you maybe better off keeping the older hub4 as it is more stable expecially if you have Sky Q boxes.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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