0

Discussion topic: Missing equipment

Reply
This message was authored by Pastorius86 This message was authored by: Pastorius86

Missing equipment

As requested I am returning the Hub and 2 bosters having recently cancelled my subscrition. However the info mentions returning other items such as remotes and HDMI cabes. We had a remote when we subscribed to a TV package some years ago which I'm struggling to find and I can't recall being supplied a an HDMI cable as I tend to use more expensive independent cables. Could Sky still charge me for these smaller items? Would the Sky supplied HDMI cable be easily identifiable?

Reply

All Replies

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Missing equipment

Posted by a Superuser, not a Sky employee. Find out more

@Pastorius86 

The communication from Sky is fairly generic: although I can't speak for them I'd say they aren't particularly bothered about cables (apart from external transformers) and a remote would only be relevant to a recently cancelled television service rather than broadband.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Missing equipment

Posted by a Superuser, not a Sky employee. Find out more

@Pastorius86 

We say this dozens of times a day but obtain your proof of posting loaned equipment back and keep it safe and indefinitely. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Pastorius86
Topic Author
This message was authored by Pastorius86 This message was authored by: Pastorius86

Re: Missing equipment

Thanks  its been sent back so we'll see what happens.

Pastorius86
Topic Author
This message was authored by Pastorius86 This message was authored by: Pastorius86

Re: Missing equipment

Hanks. I'm a stickler for keeping any paperwork that provides an audit trail. However I see from some postings that problems arise even when they've got all the necessary documentation

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Missing equipment

Posted by a Superuser, not a Sky employee. Find out more

@Pastorius86 

You're not wrong there but providing you give the equipment time to reach the Unipart warehouse and be processed (at least 2 weeks) if you have charges added for non return post again on this thread and we can get you some help. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion