05 Jan 2025 11:27 PM
I have reported the same issue before with no result, I'm due to be moving on n the next few weeks and if this issue isn't resolved beforehand I'll be going with a different supplier
06 Jan 2025 08:07 AM
Posted by a Superuser, not a Sky employee. Find out more@Tony190 there are two common causes of internet connection issues the first is a line issue if your current connection is dropping regularly as shown by the lights on your hub (see https://www.sky.com/help/articles/hub-lights-explained-start) that issue shouldn't move with you. If you have a service delivered over a copper phone line the reliability depends on the condition and length of the copper line.
The other common issue is poor wifi strength in certain rooms that depends onnthe layout and type of construction of your home which pretty obviously will also change when you move. No isp will promise fast WiFi in every room and usually charge extra to provide boosters which Sky also offer.
If you are out of contract you can indeed switch providers when you move but it is down to luck if the service you choose will be more reliable. If you are still in the fixed period of your contract Sky will charge cancellation fee in either case you will have to give 14days notice. The simplest thing to do is to book a home move with Sky which again needs 2 weeks notice see what things are like when you move and switch if things are still bad.
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