Discussion topic: No internet connection
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Message posted on 05 Jan 2025 06:58 PM
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No internet connection
Our devices connected to the WiFi are all showing that there is no internet connection
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All Replies
Message posted on 05 Jan 2025 07:27 PM
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Re: No internet connection
@Justin91 First thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 05 Jan 2025 07:28 PM
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Re: No internet connection
Thanks for the response, I've already checked for outages and run the diagnostics in the MySky app, all came back green. Is there anything else you (or anyone else) would suggest?
Message posted on 05 Jan 2025 07:31 PM
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Re: No internet connection
@Justin91 If you've not done so try a reboot of the hub 1st, once up and running reboot the affected devices.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 05 Jan 2025 07:33 PM
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Re: No internet connection
Good suggestions. Unfortunately I've tried rebooting the hub and disconnecting/reconnecting two of the devices without any luck 😕
Message posted on 05 Jan 2025 07:36 PM - last edited: 05 Jan 2025 07:38 PM
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Re: No internet connection
@Justin91 Has there been any changes to your hub/broadband service before this issue occured?
On one of the devices try selecting forget network, restart the device and see if this works.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 05 Jan 2025 07:37 PM
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Re: No internet connection
No changes as far as I know - we joined sky a few months back and haven't changed our package or anything since then.
Message posted on 05 Jan 2025 07:45 PM
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Re: No internet connection
@Justin91 On one of the devices try selecting forget network, restart the device and see if this works.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 05 Jan 2025 08:13 PM
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Re: No internet connection
The network now seems to be up and running, without having done anything different. It must have been a service outage. Thank you for taking the time to respond and for your suggestions, have a good evening.
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