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Discussion topic: My Broadband is not working.

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Sky4ecd8
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This message was authored by Sky4ecd8 This message was authored by: Sky4ecd8

My Broadband is not working.

‎05 Jan 2025 08:12 PM

Hello, today my Broadband is not working ar all. Can you help me please,! 

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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1

Re: My Broadband is not working.

‎05 Jan 2025 08:14 PM

Posted by a Superuser, not a Sky employee. Find out more

@Sky4ecd8   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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DB2503
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This message was authored by DB2503 This message was authored by: DB2503

Re: My Broadband is not working.

‎05 Jan 2025 10:02 PM

This evening my broadband keeps dropping out, skybtest says it connected but the hub itself says disconnected.

 

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