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Discussion topic: Sky Max Pod not connecting

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This message was authored by Skyuser41 This message was authored by: Skyuser41

Sky Max Pod not connecting

My pod has arrived but it won't connect to the sky max router. 

 

I have plugged it in near the router to ensure there is a good signal but no success.  I have scanned the QR code in the box and tried the manual connection without success many times.

 

Does anyone have any ideas for me to try?

 

Thanks. 


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Sky Max Pod not connecting

Posted by a Superuser, not a Sky employee. Find out more

@Skyuser41 check the pod appears in the My Sky app ss there have been issues where pods have not been added properly. The pods show no lights when connected to the hub and it takes time for the wifi to optimise so dont expect devices to suddenly connect and it isnt something you can directly control. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Sky Max Pod not connecting

Posted by a Superuser, not a Sky employee. Find out more

@Skyuser41 check the pod appears in the My Sky app ss there have been issues where pods have not been added properly. The pods show no lights when connected to the hub and it takes time for the wifi to optimise so dont expect devices to suddenly connect and it isnt something you can directly control. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Allnew This message was authored by: Allnew

Re: Sky Max Pod not connecting

They're are not that good I have one I am sending it back no point having it 

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