Broadband Unusable

[pburgess2208]

So, my Sky broadband went down last night (22 November 2022) for so called 'planned maintenance'. Ever since, all throughout today we've been having incredibly poor internet connection. So much so, that I've had to stop working as it's become unusable. I've restarted and reset my router twice and it's still the same. I'm paying for up to 39mb and I'm getting these speeds. Yet the Sky app is saying there's no issue. I seriously beg to differ. I can't even watch tv now. Pull your finger out Sky, get it sorted and give us the services we are paying for 😡

[Jynxy]

Hi,

Sorry to hear you are having issues, i will escalate your post, please keep checking back for a blue bubble and someone from sky will look to resolve this with you.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to pburgess2208.

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂